Improving Organizational Communication in Healthcare: A Case Study of Brooklyn Hospital Center

University
Title: Learning, Training & Development of FTO’s
Name

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Table of Contents
Introduction 3
Ways to Improve Communication 3
Conclusion 6
References 7

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Introduction
This study is mainly based on reflective terms. It shall cover various details related to
organizational communication that would appeal to people in the context of the organization
where I have been working. I have been working as a Field Training Officer (FTO) in the
Brooklyn Hospital Center, an U.S. based medical training and treatment rendering concern
(Tbh.org, 2018). I shoulder the main responsibility of providing staffs and, medical agents with
proper directions and to constantly train them up and make them for effective for their work.
Recently, a medical learning and research programme on reduction of childhood obesity was
taken up by my concern. The details of the project and what communication issues were faced by
me, the ways by which they were finally evaded shall be presented in this study.
Ways to Improve Communication
There were several avenues within Brooklyn Hospital Centre that required my intervention as a
field training officer. The area of communication was seriously lacking within the organizational
framework and this led to several problems. First of all, it reduced the coordination and
synchronization among the various departments of the hospital and therefore, resulted in various
kinds of unwanted delays in the accomplishment of day to day tasks (Szydlowski & Smith,
2009). In a hospital where patients with serious health issues have to be treated, time is of the
essence. Therefore, efforts should be directed towards the increase of efficiency so that the
services to patients are delivered in a timely and organized fashion. Thereby, it could be inferred
that the staff as well as, the management shall require a special programme that shall hone the
communicative aspect of the organizational framework in order to increase the efficiency and
productivity of both. The following measures can be suggested based on the specific needs of
Brooklyn Hospital Center:
1. Incorporation of Digital Technologies: The Brooklyn Hospital Centre lacks a proper
uniform digital system which plays role in keeping unified records. With the absence of
such a system, it becomes a hectic task to find records related to any particular patient
(Bhuiyan, Supe & Rege, 2015). The direction given to medical agents and staffs related
any action and decision related to emergency cases and treatments gets delayed and
disrupted. Further it also becomes hard to teach and train up medical students in the
institution regarding the understanding of treatment of various diseases. Due to lack of