Reflective Journal on Improving Team Communication and Management Skills

Reflective Journal
(AC 2.4.)
Following two ways can be used:
Discussion and reading- A people practice professional can upgrade his skills and
knowledge by engaging in discussion with other professional. This will widen his sphere of
knowledge as well as skills to tackle different situations. He can also upgrade knowledge
by reading books on people management.
Training- Various trainings can be attended which will assist in improving the knowledge
and skills.
Reflection 1
(AC 2.5.) WHAT
Overview of
performance
There was a situation in my previous work experience where I had
to complete an urgent project with the help of a team. The team
comprised of members of all age groups and various religion. The
elderly people were resistant to the strict deadline of the project
while the younger ones were energetic about it. I was in a situation
where I had to convince the elder team members thereby taking
care that I do not disrespect them and follow the ethics. I used my
communication skills and talked to these members patiently and
explained them the situation thereby requesting their cooperation. It
took some time, but they agreed and cooperated with the other team
members.
Successes
I was successful in not only convincing them to work but also to
motivate them to give their maximum participation. For example,
while working on the project they even took the initiative to help
others in their work.
Challenges /
Issues
It was a challenging task to convince senior and more experienced
members of the team to work on the urgent project. It was also

challenging because I had to ensure that I am respectful and polite
while communicating with them. Being elderly and experienced
members, they did not have trust in my approach and ways of
working. They were also not positive about the success of the
project due to their past experiences with projects with an urgent
deadline. Hence, they were stubborn and not ready to listen to my
requests. These were the challenges that I faced in the situation.
(A.C. 2.5.) SO WHAT
Reflections on
your performance
response
I understood that the situation was more due to their past
experiences rather than their disinterest towards work.
The situation tells about my effective communication skills and
convincing power.
Though I was in a dilemma during the situation as I thought none of
my efforts could convince them owing to their age and seniority.
However, I was confident about my verbal and non- verbal
communication skills. I was also confident about following my
practice of working in an ethical manner.
I could have involved other team members to make it better.
The situation indicates some broader issues that the elder members
of the team are not heard. Also, they are not encouraged to share
their experience and knowledge while working on projects.
Positive or
Negative Impact
This situation had positive impact on my colleagues as they learnt
the value of effective communication and team ethics.
(A.C 2.3.) MISTAKES
It was my mistake that earlier I did not hear the opinion and experience of the elder
members of the team who felt discriminated. I misunderstood the situation and assumed
that their resistance is due to their disinterest. I recognized the mistakes of the others in
the team who did not take initiative to listen to the more experienced members of the
team.
(A.C. 2.5.) NOW WHAT