Communication Procedure and Schedule in Construction Industry

This document discusses the communication process and schedule in the construction industry. It explains the different forms of communication, including oral, written, non-verbal, and electronic communication. It also explores the instruments used for effective communication in construction projects. The document provides insights into the importance of communication in maintaining health and safety standards and quality control.

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CPC50210 - Diploma of Building and Construction (Building)
Project
Assessment
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Student number: XXXXXX
Assessment: 32675/01

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Task 1: Communication Procedure and schedule
Communication process on site
Communication in the construction industry is a complex process that involves numerous
stakeholders, potential client, the government, regulatory bodies, local authorities and
residents (Skills, 2011). Therefore, there are a number or processes that I will utilise as the
project manager (Monroe, et al., 2012). The diagram below shows the basic communication
plan to be used:
Fig 1. Communication plan within construction site
Communication within the above hierarchal structure will take three forms; oral
communication, written communication, non-verbal language, and electronic communication
(C., 2008). For each form of communication to be effective, appropriate communication
instruments are required. These instruments are the tools via which the relevant information
is transmitted in a way that the participants can understand (Chen & Kamara, 2008).
Oral communication
Oral communication generally refers passing information through spoken messages
between the professionals via face-to-face utterances, presentations, meetings or telephone
(F. & McCaffer, 2016).
Construction stage Communication instrument Information
Tender stage Telephone calls,
presentations
 Contractual obligations and
responsibilities for the contractor
to win the bidding process
 Presentations and meetings
between the site manager and the
inspection officers for various
legal approvals (G. & Sima, 2010)
Site mobilization &
Preparation
Presentations, meetings  Explanation of construction land
by the architect to the contractor
and site personnel.
 Meetings between all construction
staff and professionals, defining
the responsibilities of each
member
Construction stage Word of mouth  Health and safety regulations and
standards,
Project Manager
Construction manager Commercial manager
Site manager Site manager Quantity
Surveyor
Quantity
Surveyor
General
foreman
Site
engineer /
architect
Assistant
Quantity
Surveyor

 Construction instructions to
labourers by site engineer/
architect,
 Use of radios to enable
movement of materials when
using heavy machinery
 Scheduled site inspections and
meetings between all construction
professionals and contractors,
chaired by the site manager
Post-construction
stage (facilities
management)
Word of mouth  Inspection and snagging of the
structure by site engineer/
architect
 Handover meeting between all
construction staff
Table 1. Oral communication instruments
Written communication
Written communication refers to communication among the professionals via written
messages through emails, plans, reports, documents, manuals or letters. Various
communication instruments will be vital at various stages of the construction (Bowen, et al.,
2014). The table below shows a breakdown for the life-cycle of the project:
Construction stage Communication instrument Information
Tender stage Tender documents. Formal
documents, contracts
 Contractual obligations and
responsibilities for the contractor
to win the bidding process
 Contract documents binding the
construction professionals
 Legal documents that approve the
upcoming construction
Site mobilization &
Preparation
Letters, contracts, notices,
plans & specifications
 Communication to relevant
suppliers to obtain necessary
materials,
 Notice to residents for upcoming
construction within the area,
 Obtaining relevant plans, bills of
quantities and specifications to
appoint appropriate sub-
contractors
Construction stage Instructions, detail plans,
letters
 Instructions from site engineer/
architect on various changes in
construction
 Construction details from site
engineer/ architect (B.G, et al.,
2017)
 Letters to various suppliers to
obtain materials
 Letters of invoices and payments
between the contractor, client, site
engineer/architect, managers and
the bank.
Post-construction
stage (facilities
management)
Letters, instructions,
contract documents
 Inspection instructions by the site
engineer/architect
 Certificate of good defects issued

by the site engineer/architect to
the contractor (S. & Stewart,
2013)
 Handover documents and
certificate issued to the client by
the site manager
Table 2. Written communication instruments
Non-verbal communication
Non-verbal communication generally involves interpreting body language and facial cues.
Non-verbal communications is in many ways more powerful than oral communication, as it
enhances the message throughout the conversation. This form of communication is key in
maintaining health and safety standards, and quality control for the project (Architects,
2010). The table below shows the various non-verbal communication instruments to be used
on site:
Communication instrument Information
Signage  Health and safety regulations and standards
Eye movements  Eye contact indicates interest and trustworthiness
 Eye behaviour signalling direction, or expecting a
certain member to contribute to the conversation
Facial expressions  Indicate approval or disapproval
Posture  Sitting upright, leaning in to indicate interest in the
current affair
 Interpreting disinterest from slouching individuals
Body Contact  To display strength of feeling while shaking hands with
various individuals
Limb movements  Point out an area of interest during a discussion by
using fingers and arms
 Interpreting open palms from individuals in a meeting
as openness and integrity; and defensiveness from
individuals that cross their arms
Pitch and tone of voice  Place emphasis on a particular point of discussion by
using a low tone and pitch
Table 3. Non-verbal communication instruments
Electronic communication
Although traditional means of communication have dominated in the construction, advances
and rigorous innovation have resulted in modern electronic communication playing a key
form of communication among stakeholders in the industry. Various electronic and
information technology (IT) tools will be used in our project to maintain efficient
communication. These include:
 EDMS
 Social messaging group chats
EDMS
Electronic Document Management System (EDMS) refers to an innovative technology in
which construction documents, drawings, bill of quantities, plans and specifications are
stored online for access by the relevant stakeholders. The EDMS software will be made
available to all the stakeholders and will contain the following files, ArchiCAD and AutoCAD
drawings, BoQ, specifications, a copy of all email communication, certificates and
photographs. The system will be automatically updated to all members when new

information is shared. The EDMS software to be used in this project is MicroStation and
Revit BIM.
Social Messaging group Chats
Social media has become an integral part of any communication in the past few years. For
the professionals and stakeholders in the construction industry, social media platforms are a
means of informal communication. This fosters teamwork spirit mong the various members,
and enables the site manger to further interact and understand the construction team
members. The social media platform to be used in this project will be the WhatsApp group
chat.*
*Kindly input the most widely used group chat social media platform in your location.
Standardisation
Standardisation refers to application of uniformity throughout the various aspects of the
project to ensure uniform interpretation and understanding among the various professionals,
and diminish misinterpretation (Andeloba, et al., 2011). This will be achieved by identifying
the codes of practice and guidelines that will be used for this project. The following are the
guidelines to be referenced to in this project:
 Building Code of Australia (BCA)
 AS 3959-2018 Construction of Buildings in Bush-fire prone areas
 American Society for Testing and Materials (ASTM)
 International Standards for Standardisation (ISO); general principles on sustainability in
building construction
 Plumbing Code of Australia (PCA) 2004
 AS/NZS 3000:2007; Electrical Installations
 HB 326-2008; Urban Greywater Installation Handbook for single households
Site schedule
The table below shows the site schedule for the proposed medium rise construction project:
Date Time Agenda Attendees
4/06/2019 10:00am Site mobilization:
 Site preparation for
construction activities
Site engineer/ architect
Site manager
Contractor
Sub-contractors
17/06/2019 10:00am Setting out
 Setting out the building location
on site
 Excavation of foundation strips
Site engineer/ architect
Site manager
Quantity Surveyor
M&E engineer
Contactor
27/06/2019 2:00pm Inspection of concrete foundation
strips
Site engineer/ architect
Site manager
Quantity Surveyor
M&E engineer
Contactor
8/07/2019 10:00am Commencement of construction of
the superstructure:
 Ground floor slab
 Setting column structure
 Installation of plumbing pipes
Site engineer/ architect
Site manager
Quantity Surveyor
M&E engineer
Contactor
18/07/2019 2:00pm Inspection of the ground floor slabs
and columns
Site engineer/ architect
Site manager
Quantity Surveyor

M&E engineer
Contactor
22/07/2019 10:00am Construction of outer masonry wall Site engineer/ architect
Site manager
Quantity Surveyor
M&E engineer
Contactor
1/09/2019 2:00pm Inspection of outer masonry wall Site engineer/ architect
Site manager
Quantity Surveyor
M&E engineer
Contactor
Table 4. Site meetings schedule

Task 2: Email to relevant personnel
From: Student email address <sullivonconstruction.com
To: [e-mail]; [e-mail]; m&[e-mail];
[e-mail]; [e-mail]
RE: SITE MEETING SCHEDULE
Dear All,
I hope this finds you well.
Attached is the site meeting schedule for the proposed project Ref 129-01: Residential. All
members are requested to prepare accordingly for the meetings, and arrive promptly with
the appropriate documents, drawings and reference files.
Regards,
Student Name

Task 3: Policies and practices
WHS hazard and risk
Hazard refers to anything that has the potential to cause harm in the form of injury, disease,
death, property and equipment damage or environmental damage. Risk refers to the
likelihood that harm in form of an injury, illness or death, was caused due to exposure to a
hazard.
Procedures to manage hazards and risks
In reference to Regulation 32-38 of Work Health and Safety (Construction Work) Code
Practice of (Employment, 2015), construction work risks should be managed in a systematic
process that involves the following steps:
 Identifying the hazards
 Assessing the risk associated with the hazard. Thereafter, eliminate the risk, as so far as
is reasonable or minimise the risk as so far as is reasonably practical
 Implement or maintain control measures, if they are effective
 Review, and if necessary, maintain, the effectiveness of control measures.
Identifying the hazard
This is the first phase of risk management. Hazards that are likely to be encountered in the
construction project include:
 The construction site itself including its condition, layout or accessibility
 Use of equipment such as ladders or incorrectly erected equipment
 Hollows and dips including unguarded holes, voids and penetrations, trenches,
unguarded excavations, lift shafts
 Brittle or fragile surfaces: unprotected formwork decks, skylights, cement sheet roofs or
fibreglass roofs
 Falling objects such as debris, tools or equipment
 Wielding fumes and arcs
 Hazardous manual tasks
 Physical working environment: slips, trails, potential for electric shock, contaminated
atmosphere or exposure to noise
Assessing the risk
Although it is not mandatory under WHS regulations, it is diligent to assess the risks
associated with construction work. The risk assessment will aid in the development of control
measures. However, if the risk and its counter-measures already known, a risk assessment
is not necessary.
Controlling the risk
WHS regulation has provided specific control measures for certain circumstances which
must be implemented before any work proceeds. However, there is a hierarchy of control
measures ranked as per their effectiveness.
1. Eliminating the risk
This involves removing the hazard from the construction site. This is the most efficient
control measure that ranks the highest in the hierarchy of control. For instance, the risk of a
fall can be controlled by doing the work at the ground floor level
2. Minimising the risk
In cases where elimination of risk is not practically reasonable, one will consider minimising
the risk by substitution, isolation or controls.

Substitution
This involves minimising the risk by replacing the hazard with a less hazardous one. For
instance, substituting two-part epoxy substances with less hazardous water-based
acrylic waterproofing system.
Isolation
This involves minimising the risk by separating the hazard from the construction staff.
For instance, using a safety net to isolate falling debris from surrounding residents and
pedestrians.
Engineering Controls
This involves using physical control measures to minimise risk. Engineering controls
used commonly in construction include:
o Using a material hoist or crane to transport tools and heavy materials from one
level to another to avoid development of musculoskeletal disorders among
workers
o Using safety switches or residual current devices (RCD) to minimise the risk of
electric shock
Administrative Controls
These are controls that are considered when other top-level control measures are
reasonably impractical. Administrative controls involve the use of procedures and work
methods to minimise exposure to the hazard. These include:
o Installing a ‘keep out’ sign and guard when dismantling scaffolds to minimise the
risk of a person being hit by a falling object.
o Scheduling training programs to teach workers how to work with new equipment
o Executing a job rotation programme
o Ensuring that all personnel are certified to be in the construction site by using a
permit system
Personal Protective Equipment (PPE)
This minimising the risk by depending on protective gear and clothing for labourer in the
working place. This is the lowest form of control measure in the hierarchy of control. It
does no action to remove the hazard. For PPE to be effective, the labourer’s must be
properly trained and efficiently supervised. Instances in which PPE may be used include:
o Providing reflective vests and clothing for all labourers to ensure proper visibility
on site.
o Providing ear plugs for any labourers that work near noisy equipment such as
concrete mixers or vibrators.
o Providing hard hats with a neck flap for all individuals present on site.
Reviewing the control measures
All the control measures that will be implemented for our site will be periodically reviewed to
ensure that they are still effective. The review will follow the hazard identification process as
per WHS regulations. A spontaneous review may be accrued out in the following cases:
 If the current control measure is observed to no longer be effective in mitigating the risk
 Before any changes are carried out in the construction site that may cause a different
health and safety risk such that the current control measure will no longer be effective.
 If a new risk or hazard has been identified

 If any inspections by the site engineer/ architect or site manager conclude it is necessary
to carry out a review
 If there is a request for review by the work health and safety official assigned to the
construction project.
When the control measures have been reviewed, the SWMS and the WHS management
plan must be reviewed and revised.
SafeWork Method Statements (SWMS)
A SWMS is a document of work health and safety that is filled out for high risk construction
sites. It sets out the activities, hazards and associated risks and their control measures. The
objective of the SWMS is to aid the site manager and the foreman in the implementation and
monitoring of the control measures in a high-risk construction. A high-risk situation is defined
by the WHS regulations as a site in which: there is a risk for a person falling more than 2
metres or there is a trench or excavation with a depth of more than 1.5 meters.
The SWMS for our construction project will be prepared by the site manager in conjunction
with the contractor, sub-contractors, site foreman and the labourers. The SWMS will cover
all construction work that takes place from first floor level to the roof level. All the contractors
and the sub-contractors will be required to cooperate and coordinate all activities indicated in
the SWMS. The SWMS for this construction project is included in Appendix I.
WHS management plan
A WHS management plan contains all the arrangements made to manage site health and
safety. The WHS management plan is prepared by the main contractor before any site
mobilization. It ensures that there are necessary processes that will mitigate ant risks that
may arise due to the complex construction activities on site. The WHS management plan for
this construction project is contained in Appendix II.
Organisational requirements for on-site first aid facilities
OHS Act 2004 requires that the employer is obligated to provide adequate facilities as is
practically reasonable for the welfare of the labourers. The Act provides two approaches that
may be used when installing first aid facilities (Employment, 2010):
i. Prescribed approach:
This approach offers a detailed guide on the number of first aid officers, their training and
duties, number of first rooms, number of first aid kits, their contents and requirements.
Under the Code, our proposed construction site will be classified as a high-risk
workplace due to the following circumstances: it has an estimated workforce of up to 50
people, and there is recurrent exposure to hazards that may cause serous injury, illness
or incapacitation.
ii. Risk assessment approach
This approach involves assessing the hazards and associated risks for the site, which
will influence the decision on the requirements for the first aid kits.
On-site first aid facilities
The following first aid measures and facilities will be implemented on the construction site in
reference to the Compliance Code (Employment, 2010):
 Two first aid officers will be assigned under the work health and safety division on site.
These officers will be required to have completed occupational first aid training (Level 3
qualification)

 Three first aid kits will be provided with specific modules. These first aid kits will be
installed in strategic locations where they are easily accessible from all individuals on
site.
 The site foreman, site manager and the contractor will be furnished with medical or
ambulance services contacts in cases of emergencies.
 All first aid facilities will be placed in a container that will offer sufficient protection from
dust, damage or fire incidents. The container will be made recognisable by painting it
with a white cross on a red background. A compartment will be provided for as the sick
bay.
 All first aid kits will be restocked as required.
 The following items will be provided in each first aid kit: basic first aid notes, disposable
gloves, triangular bandages, resuscitation masks, safety pins, unmedicated wound
dressings, non-allergic tape, tweezers, plastic bags for disposal, sterile saline solution,
sterile adhesive dressings, scissors and suitable book for recording the first aid details.
 The following items will be contained in the first aid container: a stretcher, couch with
blankets and pillows, sharps disposal system, sink and washbasin with hot water,
container for soiled dressings, storage cupboard stocked with dressings and medication,
a desk, phone and first aid kit.
Key personnel in WHS processes
Any individual that is in any way associated to the construction project is regarded as key
personnel in the WHS process. Therefore, health and safety duties are assigned to all
construction professionals, contractors and labourers. The following is a table showing the
key personnel that will be included in reviewing and managing the WHS processes:
Personnel Role
Contractor  Provide a safe working environment for all labourers and
construction staff
 Provide the labourers with safety clothing such as overalls,
boots and safety helmets
 Provide facilities for the welfare of workers
 Install signage that contains information and instruction that
is reasonably necessary to ensure the safety of each worker
 Attend to any incident or accident immediately
 Ensure that there are adequate first aid facilities on site
Workers  Comply with the safe work practices, with the intention of
avoiding injury to themselves, equipment, property or their
colleagues
 Take reasonable care for their safety and health
 Wear protective clothing provided for by the contractor
 Report all incidents and accidents immediately to the
supervisor
Sub-contractors  Comply with all safe work practices, with the intention of
avoiding injury to themselves, equipment, property or fellow
colleagues
 Install signage that contains information and instruction that
is reasonably necessary to ensure safety of each worker
Site manager  Ensure that the contractor and sub-contractor have provided
a safe working environment for all labourers and
construction staff
 Obtain health and safety reports from the main contractor
and sub-contractor in each scheduled meeting
 Ensure measures have been put in place to avoid incidents
or accidents

 Follow up on any reported incidents or accidents
Table. Key personnel in WHS processes
Case incident
A possible incident that may occur on the construction site is the fall of a worker from the
scaffolding or floor slab of the third, or a higher fall. Possible hazards that may result to the
risk of falling include unprotected sites such as floor holes or wall openings, improper
scaffolding without properly installed guardrails, unguarded exposed steels rebars or the
misuse of portable ladders.
As the site manager, the following measures will be taken to manage the situation:
 The first step is to assess the injury of the victim(s) and ensure that they are provided
with proper medical care.
 The incident will be reported and documented in the site work health and safety
handbook.
 An assessment of the risks and the associated hazards will be undertaken.
 Measures will be taken to mitigate the risks and the hazards. Possible control measures
for this hazard include installing firm guard rails and steel rebars, seal all floor holes with
secure steel coverings, inspect and replace any weak joints in the scaffolding and
minimise the se of portable ladders for as-for-need basis.
Reporting on safety issues
The following methods may be used in reporting safety issues on site:
 Direct reporting to the site foreman:
All labourers will be encouraged to report and safety concerns to the site foreman who
will then forward the same issues to the site manager, WHS officers and the construction
professionals.
 Use of a suggestion box:
For any individuals that may have issues with confidentiality, a suggestion box will be
placed strategically within the site facilities. All the suggestions will be reviewed upon
and acted upon appropriately.
 Direct reporting to the WHS officers.
In any case that any of the above measures are unsuccessful, all construction staff will
not be discriminated from reporting directly to any WHS officer including the on-site work
health and safety officer or filing a complaint to the federal Occupational Safety and
Health Administration (OSHA). However, all individuals are encouraged to exhaust
internal means before using external means.

Task 4: Managing materials and equipment
Policies and practices for plant and equipment
Provide an outline of the policy/practices for plant and equipment which require certified
operators and how you ensure usage is monitored. Include the checks that are in place to
ensure all operators have the appropriate licenses. Also list three (3) specific licencing
requirements and how do you resolve a problem related to licensing requirements and
workers on the site?
The use of plants and equipment requires competent operators who accord the process with
great care to avoid injuries and any damages. Therefore, to establish who should use the
equipment requires certain governing code of practice that must be adhered to. The
following are the policies and practices for construction plant and equipment management:
 Managing risks of plant in the workplace code of practice 2013
 Rural plant code of practice 2013
 How to manage work health and safety risks code of practice 2011
 Electrical safety code of practice 2013
Checks put in place to ensure operators have appropriate license
 Always test the competency of operators to ensure that they are well equipped
before they start working.
 Inspect the operators paper work and records to ensure they are competent
 Ask for purchasing orders of equipment such as logbooks of usage
Specific licensing requirements required
 The personal conducting a business or undertaking (PCBU)
 Earthmoving or particular crane certification (EPC)
 Licence to Perform High Risk Work (LHRW)
Resolution of problems regarding licensing requirements
 Carrying out competency test on the operator while on site
 If an operator does not prove to be competent, PCBU will require the person to
undergo training or forbidden from using the plant.
 Operators should be trained on simple maintenance issues such as fastening loosen
bolts and ask for assistance if the situation is above their capability
Based on organisational policies and procedures, what is the process for the safe handling
of materials and what are the key responsibilities that need to be discussed with relevant
personnel to ensure this is followed?
Site operators and workers should ensure protective equipment are used on site to prevent
injuries when handling materials. Hand protection such as gloves should be used to protect
them from loads with sharp edges. The use of eye protection, and boots are also necessary
to ensure safety is achieved.
Supervisors are also responsible for:
 Having regular consultation with workers to ensure that risk assessment are done
appropriately
 Implementing control measures to avert the risk assessments
 Providing training and instructions to workers exposed to certain risks
 Carrying out relevant tests, checks and inspection on workplace

Workers are responsible for:
 Undertaking training
 Observing all the rules and regulations of operations standards
 Reporting all the safety problems identified to the supervisor
a) Detail the process which is followed to:
 Process orders and ensure that all materials and installation of equipment is
completed in a timely and cost effective way.
The process of placing orders:
 The company must recognize the need for purchasing a product
 Identifying the product specification for the business
 Having an approved seller or supplier to purchase the order
 Investigating the products price and terms for the product
 Placing the purchase order
 Finally the order purchased must be delivered
After the product have been purchased, technicians from the purchasing company must be
employed to install the equipment until it is in operation. The equipment operators will have
to be trained in order to make them able and certified to operate the equipment
Task 5: Performance Report
Complete a performance report which has addressed the following points in detail:
a) How do you ensure that all onsite operations are managed and maintained to ensure
a safe and cost effective work environment that meets the appropriate contract and
scheduling requirements?
Performance criteria
 Establish a process that will ensure site communication is flow less
 Establish OHS and risk management processes
 Management supply of materials on site
 Preparing a job description that contains the safety and cost management
responsibilities
 Establishing a good working relationship with the staff management
 Creating health, safety and cost reporting structure

 Initiating workplace safety training
 Developing safety and cost records and allied documentation
 Conducting physical inspection at workplace
 Encouraging staff members to report any form of workplace hazard
 Reviewing and assessing the effectiveness of the system in place
 Implementing remedial actions
 Identify the risk in purchasing and planning stages
 Ensure there is check and balance of all the transactions to avoid misappropriation of
funds
b) What steps do you take to manage and co-ordinate subcontractor operations to meet
all compliance with company obligations?
 Policies: ensuring that all the relevant policies are followed to the latter to avoid any
breach of law in the process.
 Organizing: involving all the workers on site both in house workers and contractors in
any important information to be passed through arranging meetings to ensure that
they are working on the same script.
 Planning and implementing: ensuring that the contractual agreements are arranged
and practiced.
 Monitoring: keeping records and tracks of all the activities that actually happens
 Reviewing and learning: assessing the performance of the company in regard to
contractor’s management by critiquing and deciding what changes need to be made
in terms of improvements and how to go about it.
c) Outline the processes you apply to deal with:
 Any problems or delays and what steps are taken to make any necessary
revisions to schedules or contract variations?
I. Employing additional resources of labour, materials, plants directly or subcontracting
the work
II. Revising the methodologies used
III. Increasing the working hours both on and off site including holidays, weekends, shifts
and night working.
IV. Having an additional supervision on site
V. Reducing the scope of work by developing a separate post agreement for
occupational works
 Facilitating any contact with statutory authorities/parties when variations are
made to drawings and specifications
Upon completion of the approval of construction works and construction has commenced,
certain changes are bound to happen along the way, the client may demand for certain
changes to made, and as professions in the construction industry, our work is to satisfy our
client’s needs. So in case variations are made on the drawings and specifications, the
contractor shall write a letter to the statutory authority informing them of the changes and
revisions made, alongside the letter, will be the drawings showing the revisions made to
allow for approval. In the meantime, the contractor shall continue with other works as he

waits for approval of the changes by the relevant authority. Upon approval, the work can
proceed to make the changes.
d) What processes are in place to manage industrial relations matters on-site that meet
regulatory guidelines and company policy?
 Implementing support management on site to check on compliance issues
 Consult with the workers to ensure that industrial relation matters and guidelines are
given priority.
 Define the policy terms to the workers to help them understand what they mean
 Publicize the company policies and industrial management skills to ensure they
comply with them
 Evaluating and reviewing the policies to ensure that they meet the regulatory
standards and the company policies.
e) Detail the process you follow to:
 Implement multi-site management plans according to site conditions and
organisational policies.
I. Employing subcontractors to assist in the work management
II. Ensuring there is good communication between all stakeholders
III. Planning for the project design
IV. Building a temporary shelter for all the contractors on site
V. Clearing the site
VI. Investigating the site to determine its slope and challenges
VII. Preparing the site through excavation activities
VIII. In case the site is sloping towards one direction, the approach of cut and fill could be
used to make the site level for construction.
IX. Building earthworks to stabilize the soil
 Manage and approve progress claims and payments including the
documentation which must be completed.
I. Cross checking all the payment procedures to ensure the project cost is not overrun
II. Ensuring all the project documentation are available on site and all other
stakeholders
III. Briefing the workers and associates in construction on the design project
IV. Purchasing materials earlier at current market price when the pricing was done to
avoid the impacts of inflation
V. Providing tenders to supplier’s with fair prices that match the projected budget
VI. The project manager should ensure the checks and balances are done to ensure that
the project is within the budget.
f) Provide a summary of how you ensure that all quality management processes are
implemented effectively to provide a continuous improvement environment.
Quality management is a philosophy that seeks to integrate all the functions of a company in
order to focus on meeting the needs of their customers and achieve the company’s
objectives.
A preliminary process in quality management implementation is to assess the current states
of a company. To achieve quality management in construction, relevant precautions have to

be taken including the precipitating events that lead to the current needs in construction and
the quality of employee work life.
A company with a splendid track record of proper responsiveness to its changing
environment and has a habit of changing how it operates will surely have an easy time when
implementing quality management. Carrying out a thorough forensic audit using the
assessment tools to identify the different levels of functions in the company that needs
change. Employees need to feel the need for making changes by addressing the
phenomena by identifying some of the building blocks in the current system to make them
more effective. This forces include moving from the traditional ways of doing to more
strategic and action movers. Implementing quality management is a strategic move that
champions new ideas that improves the quality of management on site and work done. To
ensure that quality management are implemented effectively, the following should be done
to the latter
 Ensure workers are trained on relevant matters
 Follow ups and arranging fresh trainings in order to keep abreast of the number of
changes in code of practice and legislation;
 Keeping records
 Having emergency procedures in case of an environmental incident
 Complying with the relevant legislations
Continuous improvement is common in companies since no one is always satisfied with the
status quo, as such, they tend to be alert on the next innovations to improve their
performance. It should therefore be implemented on business environment using a model
known as PDCA which stands for Plan, Do, Check, Act. Going through the steps will help
improve the working process.
Appendix
I. SWMS for the proposed project
II. WHS management plan for the proposed project