Communication Procedure and Schedule in Construction Industry

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CPC50210 - Diploma of Building and Construction (Building)
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Task 1: Communication Procedure and schedule
Communication process on site
Communication in the construction industry is a complex process that involves numerous
stakeholders, potential client, the government, regulatory bodies, local authorities and
residents (Skills, 2011). Therefore, there are a number or processes that I will utilise as the
project manager (Monroe, et al., 2012). The diagram below shows the basic communication
plan to be used:
Fig 1. Communication plan within construction site
Communication within the above hierarchal structure will take three forms; oral
communication, written communication, non-verbal language, and electronic communication
(C., 2008). For each form of communication to be effective, appropriate communication
instruments are required. These instruments are the tools via which the relevant information
is transmitted in a way that the participants can understand (Chen & Kamara, 2008).
Oral communication
Oral communication generally refers passing information through spoken messages
between the professionals via face-to-face utterances, presentations, meetings or telephone
(F. & McCaffer, 2016).
Construction stage Communication instrument Information
Tender stage Telephone calls,
presentations
 Contractual obligations and
responsibilities for the contractor
to win the bidding process
 Presentations and meetings
between the site manager and the
inspection officers for various
legal approvals (G. & Sima, 2010)
Site mobilization &
Preparation
Presentations, meetings  Explanation of construction land
by the architect to the contractor
and site personnel.
 Meetings between all construction
staff and professionals, defining
the responsibilities of each
member
Construction stage Word of mouth  Health and safety regulations and
standards,
Project Manager
Construction manager Commercial manager
Site manager Site manager Quantity
Surveyor
Quantity
Surveyor
General
foreman
Site
engineer /
architect
Assistant
Quantity
Surveyor

 Construction instructions to
labourers by site engineer/
architect,
 Use of radios to enable
movement of materials when
using heavy machinery
 Scheduled site inspections and
meetings between all construction
professionals and contractors,
chaired by the site manager
Post-construction
stage (facilities
management)
Word of mouth  Inspection and snagging of the
structure by site engineer/
architect
 Handover meeting between all
construction staff
Table 1. Oral communication instruments
Written communication
Written communication refers to communication among the professionals via written
messages through emails, plans, reports, documents, manuals or letters. Various
communication instruments will be vital at various stages of the construction (Bowen, et al.,
2014). The table below shows a breakdown for the life-cycle of the project:
Construction stage Communication instrument Information
Tender stage Tender documents. Formal
documents, contracts
 Contractual obligations and
responsibilities for the contractor
to win the bidding process
 Contract documents binding the
construction professionals
 Legal documents that approve the
upcoming construction
Site mobilization &
Preparation
Letters, contracts, notices,
plans & specifications
 Communication to relevant
suppliers to obtain necessary
materials,
 Notice to residents for upcoming
construction within the area,
 Obtaining relevant plans, bills of
quantities and specifications to
appoint appropriate sub-
contractors
Construction stage Instructions, detail plans,
letters
 Instructions from site engineer/
architect on various changes in
construction
 Construction details from site
engineer/ architect (B.G, et al.,
2017)
 Letters to various suppliers to
obtain materials
 Letters of invoices and payments
between the contractor, client, site
engineer/architect, managers and
the bank.
Post-construction
stage (facilities
management)
Letters, instructions,
contract documents
 Inspection instructions by the site
engineer/architect
 Certificate of good defects issued