Incident Discussion

Incident Discussion
A task and incident in my life where I was supposed to take care of all 4 types of management
functions i.e. Planning, Organizing, Leadership and Controlling; was when a project of online
marketing for a customer was signed with our organization and our team leader fell sick. Although I
had little experience with management, I was given the responsibility to handle the project end to
end as our organization did not have a back up for our team leader.
Planning: I planned the project in accordance with the usual company norms. I used to watch my
team leader plan every project and that is where I knew how the planning for a project is expected to
be done. I analyzed the client requirement and the budget assigned. Based on my analysis, I
disintegrated the roles and responsibilities for each team member after a careful analysis of their
existing schedules and projects.
Organizing: to organize the project in the most effective manner, I discussed the roles assignment
with every team member, explained the expectations, the timelines and the quality that would be
expected out of them. In addition to this, I also ensured that none of the team members had any
overlaps or reason to have a conflict with each other. I ensured that the design team and the
promotions team understood the client requirements and would use the methodologies to deliver
quality designs and content in their marketing techniques.
Leadership: I used my leadership skills when the design team was unable to meet the timelines. I
discussed with them the problems that they were facing and offered my assistance in completing the
work within the timeframe that was given to the customer. I gave them reference materials, sent
samples to understand client expectations and discussed the outcomes of communication with the
design team so they recognize the competition, the industrial challenges and are able to deliver
quality work. My leadership skills were also involved where I resolved conflicts between the design
team and the promotion team. The promotion team blamed the design team for delay in work. I took