Individual Behavior, Personality, and Values

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Added on 2022-05-30

About This Document

This article is about Individual Behavior, Personality, and Values followed by fairmont hotels and resorts. Fairmont Hotels & Resorts has excelled as North America’s largest luxury hotel operator by hiring people such as Yasmeen Youssef (shown here) with the right values and personality and then nurturing their self-concept. This article also discusses the MARS Model of Individual Behavior and The Basic Psychological Model.

Individual Behavior, Personality, and Values

Added on 2022-05-30

Related Documents

Individual Behavior,
Personality, and
Values
McGraw-Hill/Irwin
McShane/Von Glinow OB 5e Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.

Individual Behavior, Personality, and Values_1

Values, Personality, and Self-Concept at Fairmont
Hotels & Resorts
Fairmont Hotels & Resorts has
excelled as North America’s
largest luxury hotel operator by
hiring people such as Yasmeen
Youssef (shown here) with the
right values and personality
and then nurturing their self-
concept.
YasmeenYoussef
Fairmont Hotels & Resorts
2-2

Individual Behavior, Personality, and Values_2

MARS Model of Individual Behavior
Individual
behavior and
results
Situational
factors
Values
Personality
Perceptions
Emotions
Attitudes
Stress Role
perceptions
Motivation
Ability
2-3

Individual Behavior, Personality, and Values_3

The Basic Psychological Model
McShane/Von Glinow OB 5e
© 2010 The McGraw-Hill Companies, Inc. All rights reserved4
Behavior = function (Person,
Environment)
Law of Effect = future behavior
is a function of it’s past
consequences

Individual Behavior, Personality, and Values_4

Employee Motivation
▪ Internal forces that affect a person’s
voluntary choice ofbehavior
• direction
• intensity
• persistence
R
BAR
S
M
A
2-5

Individual Behavior, Personality, and Values_5

Employee Ability
▪ Natural aptitudes and learned capabilities
required to successfully complete a task
▪ Competencies − personal characteristics that
lead to superior performance
▪ Person − job matching
• selecting
• developing
• redesigning
R
BAR
S
M
A
2-6

Individual Behavior, Personality, and Values_6

Role Perceptions
▪ Beliefs about what behavior is required to
achieve the desired results:
• understanding what tasks to perform
• understanding relative importance of tasks
• understanding preferred
behaviors to accomplish tasks
R
BAR
S
M
A
2-7

Individual Behavior, Personality, and Values_7

Situational Factors
▪ Environmental conditions beyond the
individual’s short-term control that constrain
or facilitate behavior
• time
• people
• budget
• work facilities
R
BAR
S
M
A
2-8

Individual Behavior, Personality, and Values_8

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