Management Style, Principles, and Functions at THOMAS COOK

This case study analyzes the management style, principles, and functions used by the CEO of THOMAS COOK. It examines the organization structure, culture, leadership style, effects of power and conflict, and types of motivation at THOMAS COOK.

Individual case study
analysis

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Examine the management style and state the principle and functions of management used by
the CEO?......................................................................................................................................3
Analyze the steps taken with regard to organization structure in order to achieve high
performance and state the organization culture at THOMAS COOK and its impact on the
employees.....................................................................................................................................4
Describe the leadership style of the CEO of THOMAS COOK to enhance the organizational
effectiveness.................................................................................................................................5
Analyze the effects of power, influence and conflict at the chosen firm.....................................6
Discuss the various types of motivation used at THOMAS COOK............................................6
Use appropriate corporate examples and literature......................................................................7
Recommendations........................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Organization may be defined as a number of individuals who contribute their expertise and
skills to execute various organizational activities. It is crucial for company to carry out various
policies and strategies in order to achieve goals set (Reedy, 2020). There is a different theory of
organization related to management and leadership that will promote operational efficiency in
expanding. Business style control can contribute to increased results and team member skills for
meeting objectives. This project report is based on a company that is Thomas Cook. This
organization operates in the travel and tourism industries, and provides customers with different
kinds of products and services. It is a British multinational travel company which was founded in
1841 and its creator is Thomas Cook. This report will include style of management data, and
different managerial principles or functions. Different steps are evaluated for organizational
structure to attain superior efficiency. Conflict is studied in various leadership models that are
perceived by organizations to maximize market performance along with the influence of control.
Besides that there are other forms of inspiration to be decided.
MAIN BODY
Examine the management style and state the principle and functions of management used
by the CEO?
The style of management can be defined as the type or method companies choose to conduct
their business operations. There are many styles of management that are considered by the
organization in needed to execute organizational tasks accordingly to accomplish business
goals. Understanding appropriate management style and carrying out business activities
appropriately is essential to the CEO of THOMAS COOK company. The main management
style encompasses autocratic, progressive, participatory and many others. The CEO of
THOMAS COOK calls the cooperative style of management for corporate activities.
Democratic model of leadership is one of the most successful styles of management that can
help and direct staff in a suitable manner. By following this management technique, the
CEO of the relevant organization is able to take specific decisions and better develop

corporate activities. Democratic management style refers to the form in which THOMAS
COOK Corporation’s CEO or executives expect team members to be included with decision
taking processes. Under this type of management, CEO acknowledges employee feedback
and makes reasonable actions while consulting different staff members. This style of
management will lead to strong relationships with company and increasing their inputs to
achieve.
Principle and function of management
Management principles may be defined as the guidance and structure which will help the
effective implementation of working practices. There are many concepts which will help
THOMAS COOK CEO conduct different business activities correctly. The various principles the
CEO of the chosen organization uses are –
Unity of direction- It strategic theory applies to establishing guidance for workers. THOMAS
COOK CEO is of the view that one strategy or one head is important for growing corporate
community. This will assist in supplying staff with the proper way to fulfill their job function
(Howitt, 2019).
Division of work- The Company’s CEO focuses on splitting large and complex tasks into
simpler ones so that set organizational goals can be achieved in a timely manner. Work is
divided amongst employees according to knowledge and competencies.
There are several functions of management that is used by THOMAS COOK CEO.
Planning – This Corporation’s method is related to the scheduling set of actions and methods
needed to perform business tasks. To schedule correct collection of activities for staff, THOMAS
COOK's CEO finds this role o management.
Organizing – It focuses on business operations organizing and managing along with work
performance. THOMAS COOK CEO organizes the tools required to take full production in the
right way.
Controlling – Controlling organization’s reputation and tasks is essential to CEO. This would be
one of the main roles used in the business THOMAS COOK to accomplish defined targets.

Analyze the steps taken with regard to organization structure in order to achieve high
performance and state the organization culture at THOMAS COOK and its impact on the
employees.
Organizational structure may be defined as the method or process practiced by the company
to carry out different business operations (Thakhathi, le Roux and Davis, 2019). THOMAS
COOK Company must better maintain corporate structure and carry out business actions
accordingly. It has been decided that the corporate framework and community together with its
workers would have a significant effect on companies. THOMAS COOK manager must adopt
appropriate organizational framework to execute business operations and meet goals set. The
business THOMAS COOK is built on matrix form. This structure combines functional and
divisional enterprise framework. This sort of corporate arrangement is advantageous for
improving company efficiency. THOMAS COOK Business Support System in team leader by
granting greater flexibility. It is critical in keeping workers more responsive to their position and
to their work. This structure of organization will lead to increased employee efficiency and
results. This is successful in promoting creativity and in doing business dynamically.
It was evaluated that corporate culture would have a significant impact on employees'
ability and job fulfillment. Developing friendly and positive organizational culture to
enhance the business is crucial for THOMAS COOK organization. Organizational culture
may be defined as organization’s principles and beliefs around which various operations are
carried out. The corresponding organizational culture is hierarchically centered. Both
information and path flow in fixed format in this style of organizational culture. Culture
geared towards hierarchy is well organized and easily managed by workers. This type of
organizational culture leads to efficiency as well as worker stability to accomplish the
necessary business task (Clark and Peck, 2019). This would have tremendous effect on the
staff. THOMAS COOK Company's corporate framework and community is successful in
maximizing workers' capacity to execute activities and help increasing efficiency and output
of companies.

Describe the leadership style of the CEO of THOMAS COOK to enhance the
organizational effectiveness.
Leadership relates to the manner in which people are inspired and driven to execute
activities in the appropriate way (Cox, 2019). There are various types of leadership style that
organizations can use to improve operational efficiency and execute organizational tasks
effectively. There are distinct types of organizational style that THOMAS COOK Company
CEO can utilize. Style of leadership applies to the method or actions deemed in the appropriate
manner by the corresponding company's members to handle or lead employees' performance.
Finding the correct and appropriate leadership style is important for the CEO of the
corresponding company to improve corporate productivity and performance. THOMAS COOK
corporation's CEO calls the approach of participatory and leadership styles. Both of these are
efficient and optimal leadership methods that will positively impact company and its workers.
Participative leadership style
Participatory leadership style is the method by which THOMAS COOK agency members
are expected to handle company workers and guidance. Under this leadership model and
CEO seek team member feedback through corporate decision taking. Organizing is
important to raise employee productivity in carrying out company activities in the necessary
manner. Participating client chief can engage in the corporate challenge with staff and assist
them in carrying out tasks in a more productive way. THOMAS COOK CEO analyzes
workplace opinions before agreeing whether this contributes to organizational satisfaction. It
is often advantageous for enterprise because it would be easier for the corporation to take the
correct and acceptable choice when evaluating different factors. Participatory leadership is
critical in creating strong employee relationships and motivating them to work in the proper
way.
Transformational leadership style
It is a style of leadership in which members motivate and empower workers to
accomplish the necessary organizational function (Hs and Backhouse, 2020). Transformation
leadership is an effective style of leadership for motivating and transferring employee skills and
capabilities to carry out tasks in the required way. Transformation leaders encourage and

motivate their workers to take control of their job responsibilities without micro management —
they believe trained staff. It's a part of leadership aimed at giving staff more space to be
inventive, look to the future and find innovative solutions to problems. Staff members on the
effective impact will also be primed and via advisor ship and mentoring in becoming
transformation rulers themselves. THOMAS COOK’s CEO calls transition leadership style as
well as winning confidence from workers to improve workers' needed skills. It should be viewed
as the ideal way to improving the efficiency of workers by strengthening their expertise and
other abilities to more successfully execute company activities.
Analyze the effects of power, influence and conflict at the chosen firm.
Control, disagreement and power have been calculated to have a significant effect on the
company as well as effect employee efficiency (Topa and Karyda, 2019). To carry out
organizational operations, it is essential for THOMAS COOK organization to consider
appropriate control. Power can be defined as a per capacity or authority to take essential business
decisions. It is important that control is exercised by correct and appropriate individual because
that can impact client efficiency and profitability. Power and dispute would have a huge effect on
workers' corporate culture and efficiency. It will change people's actions inside the company,
which can hinder the capacity to execute operational activities. The THOMAS COOK
corporation wants to examine specifically the consequences of control, leverage and
disagreement with the business as that can have a significant impact on workers and their results.
There are multiple kinds with power in the organization and the decision - making processes will
be affected. For THOMAS COOK company, expert capacity should be of vital importance
because this will assist in supplying workers with appropriate and precise instructions for
operational activities. Individual with experience should have full and detailed knowledge of
specific activities and this would serve to provide staff with more relevant awareness for
executing tasks. The THOMAS COOK Corporation takes into account the concept of
participative leadership and change. This form of leadership would contribute to an impact on
the respective organization staff. The leaders of the respective organization required skills and
abilities to lead or participation of individuals in the proper way to carry out organizational tasks.
Conflicts in organizations are very normal, but they have a detrimental effect on company.

Right and effective measures to eliminate tensions within the organization are important
for the company. Increasing disputes may result in preventing workers from developing work
and building hostile work climate for workers. It would disrupt workers for productive jobs and
impact organization’s efficiency. In order to resolve conflicts and other issues with form
organizations, it is essential that the respective organizations create a friendly and positive
working environment for employees. Therefore it is clearly established by this that the strength,
degree of authority and disputes would have a significant impact on employees in carrying out
business tasks and skill.
Discuss the various types of motivation used at THOMAS COOK.
Motivation is one of the company's important factors that can have a significant effect on
workers' performance and skills. To addition to inspire workers, it is important the management
or CEO of THOMAS COOK Company find appropriate and productive motivating strategies.
Maslow ladder in having among the most important incentive principle (Tourish, 2020). This
will lead managers to consider correct motivation methods to affect employee and their ability to
perform business tasks in the proper manner. In the sense of THOMAS COOK organization,
Maslow motivational theory is mentioned below:
 Physiological theory- This necessity can be defined as human's first and fundamental
need. This form of need requires food, water, shelter and other essentials that are
essential for an individual's existence. Workers' physiological requirements can be
fulfilled by providing basic needs that are needed during organizational work. Full
fulfillment of this need will result in THOMAS COOK institution's motive staff.
 Safety needs- The necessity applies to people as the prerequisite of protection and
security. Once the needs are met, a person will try to achieve security needs which
include financial stability, freedom from oppression, social satiability, etc. It is essential
for THOMAS COOK organization’s management aimed at providing staff with work
stability and financial protection, as that would help employee morale. By achieving this
need, the various individual cultures will be able to work effectively and productively
towards the respective corporate objectives.

 Social needs- Social need for others can be described as needs of relatedness. Total
social support is necessary for a human and this involves a person's family, friends and
other relationships (Male and Palaiologou, 2019). To motivate THOMAS COOK
employees, managers should carry out various organizational activities that will lead to
the development of a strong relationship with employees. It has been analyzed that when
workers have strong relationships in the organization, they will feel inclined to achieve in
the followers achieve.
 Esteem needs- This need has to do with self-esteem, reputation, accomplishment etc.
This is one of a person's necessary factors and an enterprise should involve staff in
meeting these needs. It consists of a personal status or wealth that involves a company's
career in society or institution. THOMAS COOK organization appreciates staff members
in carrying out organizational tasks for their great efforts and achievements. This will
lead to an enhancement of the employee image as well as assistance for increased job
appreciation needs.
 Self actualization needs- It is the last need according to Maslow theory of necessity,
have to correspond to the recognition of the capability and ability of the individual. To
achieve this require individual emphasis on the self-full filaments as well as the quest for
personal development. Organization THOMAS COOK will provide its staff with
incentives to pursue personal development. It is essential for the respective company to
give workers different forms of recruitment incentives, such that workers may attain self-
actualization needs.
Use appropriate corporate examples and literature
It has been decided, according to Rucky Karuna Tejavath 's opinions, that there are many
corporate activities that can have an influence on company performance and effectiveness.
Business capabilities can be defined as the behavior or set of actions to be carried out within the
company for the purpose of achieving goals (Dougherty and Natow, 2019). Organizational
activities are important for the integration of beliefs and principles within the cultural and
behavioral organization. It is critical for THOMAS COOK organization to adopt sound

management practices to achieve the company's goal as well as to impact staff efficiency.
Important major organizational procedures.
Developing and drawing up a clear management strategy that is completely compatible
with corporate conceptual argument.
Communicating anticipated results together with the organization target that should be
accomplished is important for managers.
Employee performance management and oversight of their productivity to attain business
objectives.
Providing preparation for workers and is necessary by staff members to fulfill the
company's obligation or demand.
Recommendations
Based on the aforementioned review of multiple facets of the enterprise, there is a
guideline that will enable THOMAS COOK Company’s management or CEO to improve their
corporate efficiency. Consideration of this suggestion is important for managers in order to
enhance the safety of businesses and attain set objectives. Here are different approaches and
suggestions that would help the company of THOMAS COOK.
Increase employee engagement- To raise the degree of employee interest in organization,
THOMAS COOK Company is recommended. This would have a significant effect on corporate
success and workplace skills. Organizations should find various approaches to improve
workplace participation and conduct corporate tasks appropriately. The respective business
should start employees' points of view and strategies while making important organizational
decisions. This can contribute to workplace satisfaction as well as helping businesses build a
innovative and successful market growth plan. Employee engagement will lead to increased
relationships between the organization and the company.
Use innovative technology- There are growing forms of modern and emerging technologies in
the industry (Barnes, 2019). THOMAS COOK Company is advised to recognize creative

technologies when carrying out its business operations. This would have a huge effect on the
company and the willingness of workers to control it. Consideration of increasingly modified and
sophisticated technologies can improve client efficiency in business operations. This platform
would also assist workers in successfully executing operational activities and make corporate
operations simpler for workers. Updated development framework and applications are designed
according to market requirements and can improve operational efficiency.
Provide training to employees- Training and development is a very integral part of the company
which will boost employees' abilities and skills. It is important for the business organization to
provide its staff members with timely coaching so that they can meet the business expectations.
Training will help to enhance the necessary skills so that employees can use latest tech and
organizational system adequately. This would serve to insure that workers require a range of
skills that are important to meeting desirable company objectives (Zaleska and Kondraciuk,
2019).
CONCLUSION
This may be inferred from the above report that the company comprises of specific activities
and responsibilities that are important to the accomplishment of the company's necessary
goals. Management activities and the engagement of workers can be profoundly affected by
the nature and philosophy of company. There are many forms of management and
leadership styles that organizations need to understand in order to better organize and steer
workers. This would have a direct effect on organization's effectiveness and profitability. It
was decided that control or disagreement within the company would have a direct effect on
employees' success and skills. Besides this, it has been established that there are increasing
motivating influences which can affect employees' behavior.

REFERENCES
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