Individual Essay on Role Play
Added on 2020-12-29
13 Pages4416 Words294 Views
Individual Essay
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1Description : ...............................................................................................................................3Feeling:........................................................................................................................................4Evaluation : ................................................................................................................................5Analysis:......................................................................................................................................6Conclusion:.................................................................................................................................6Action Plan..................................................................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONRole Play is the act of copying the behaviour and character of someone who is totallydifferent from you. It may sound easy, but it is not that easy as it requires a lot of practice whichenhances the behaviour from the role model. It is a way in which an individual makes someonehis role model and then he fully tries to act and behave like him. Basically role play is the way ofpretending to be someone else (Carter, Tregear and Lachance, 2015).This study has been conducted in order to have a detailed study of role play in anorganisation. The following project is based on a role play activity as a telephone sale advisor atVodafone, a multinational telecommunication company has been taken. The company wasfounded by Ersnt Harrison and Gerry Whent in 1991, and headquartered in London. The reportcovers a detailed reflection of the overall of telephone sales advisor and how this role reflected inthe performance of an organisation based on what factors are effective and what are not. Gibbsreflective cycle has been used in order to understand the working.MAIN BODYRole play refers to a way in which an individual pretends to be someone else. It helps anindividual in enhancement and development of confidence, creativity, physical development,knowledge, skills and problem-solving. This technique is an excellent tool for engagingindividuals and allowing them to interact with peers in order to complete task assigned on time.It indicates how individuals handle difficult situations which occurs frequently in business(Christens and Zeldin, 2018).Under this study, Vodafone a leading telecom service provider has been taken. Thecompany provides various voice and data services by using 2G, 3G and 4G platforms. It operateswith in about 25 countries. The company is committed to deliver delightful experiences tocustomers and contributing in creation of digital world to build a better future by introducingnewer and smarter technologies. Currently, Vodafone is facing a problem in its services and theyreally need to work on it, as customers are disappointed and they are raising complaints.Vodafone is trying to attain customer satisfaction by making their team more efficient and byinvesting significantly in the resources such that better services can be provided (Dessart,Veloutsou and Morgan-Thomas, 2016).1
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