Needs of a service user group with a protected characteristics

Individual Film Presentation
and Individual Written
Commentary

 Services user can be any individual who uses services given by companies as in the context of NHS, it can
be said that services users refers patients as they take services given and provided by NHS and health care
departments. There are some protected characteristics which need to have. It includes: age, gender, religion,
race, belief and others on which basis nurse assistants and professionals need to give equal opportunities and
healthcare services to service users
Needs of a service user group with a protected
characteristics

Nurse assistant in NHS and healthcare department plays an important role. There are several duties, roles and
responsibilities which they play include:
 Taking care of services users and patients by taking their vital signs.
 Keeping their room clean, serving meal and dress them.
 Setting up medical equipments which are required by Doctors along with assisting some medical processes.
 Tasks of nursing assistants is not easy as they face several problems such as: due to shortage of staff they
face problems of work load, extra working hours, workplace hazards, violence, dealing with different types
of patients, bullying and harassment etc
Duties, roles and responsibilities of nurse
assistant along with difficulties and joys