Needs of a service user group with a protected characteristics

Individual Film
Presentation and
Individual Written
Commentary

Table of Contents
Needs of a service user group with a protected characteristics...................................................1
Duties, roles and responsibilities of nurse assistant along with difficulties and joys..................1
Relation between professional group and service user group with protected characteristics......1
Relevant policy and legislation of service user group with protected characteristics.................2
1 recommendations of developing performance of professional role.........................................2
Benefits and challenges of working inter professionally with other team workers.....................2
Reflection on own experience.....................................................................................................2
REFERENCES................................................................................................................................4

Needs of a service user group with a protected characteristics
Services user can be any individual who uses services given by companies as in the
context of NHS, it can be said that services users refers patients as they take services given and
provided by NHS and health care departments. There are some protected characteristics which
need to have. It includes: age, gender, religion, race, belief and others on which basis nurse
assistants and professionals need to give equal opportunities and healthcare services to service
users (DeLong and et.al., 2017). There is requirement of services user group with all discussed
protected characteristics in order to help children with special needs as it can help them out in
maintaining diversity, motivate them, make them feel valued and prevent them against
discrimination.
Duties, roles and responsibilities of nurse assistant along with difficulties and joys
Nurse in NHS and healthcare department plays an important role in helping children with
special needs by protecting them against disease, providing access to healthcare, education and
other services. There are several duties, roles and responsibilities which they play include:
 Taking care of services users and patients by taking their vital signs.
 Keeping their room clean, serving meal and dress them.
 Setting up medical equipments which are required by Doctors along with assisting some
medical processes.
Tasks of nursing assistants is not easy as they face several problems such as: due to shortage of
staff they face problems of work load, extra working hours, workplace hazards, violence, dealing
with different types of patients, bullying and harassment etc. Some opportunities which they get
is it can make them strong as they can do anything and deal with any one. Working with
different patients and doctors they increase knowledge and relation as well.
Relation between professional group and service user group with protected characteristics
In the context of equality act or protected characteristics, it can be said that it protects all
services users or patients or disabled people as well as children with special needs against direct
as well as indirect discrimination. As per the protected characteristics or equality act 2010,
professional group like nurses, medical assistant, physicians and others have legal as well as
moral obligations towards service users and they have to play their duty of care (Bachmann,
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