Ineffective Communication in Healthcare Settings: A Case Study

INEFFECTIVE
COMMUNICATION
IN HEALTHCARE
SETTINGS
Presented by:

PURPOSE
 Outline of proposed case management study.
 Identify effective theory and apply it to manage the
issue in the workplace.

INTRODUCTION
 Communication- Process of delivering message through
verbal, written or sign language (Karanges et al., 2015).

INTRODUCTION
Healthcare
Effective
communication-
•Therapeutic relation with
patient,
• Allows inter professional
practice,
• helps to avoid
malpractice or medication
error,
•improved health outcomes
(Vermeir et al., 2015).
Ineffective communication-
•Conflict
• lack of engagement with
peers,
•medication error
• negative impact on service
quality
•poor health outcomes
(Norouzinia et al., 2016).