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INF80028 - Business Process Management

   

Added on  2020-03-04

11 Pages2390 Words189 Views
Running head: BUSINESS PROCESS MANAGEMENTName of the Student:Student ID:INF80028 – Business Process ManagementAssessment number:Due date:% weighting:I hold a copy of this assignment that can be produced if the original is lost/damaged. To the bestof my belief, no part of this assignment has been copied from any other student’s work or fromany other source except where due acknowledgement is made in the text. No part has beenwritten for me/us by any other person, except where such collaboration has been authorized bythe lecturer concerned. ______________________ Signature and date

BUSINESS PROCESS MANAGEMENT1Executive SummaryThis report is based on the business case of Maroondah Hospital, which is a metropolitanteaching hospital providing services like emergency medicine, general and specialist medicine,general and specialist surgery, critical care services, ambulatory and allied health. This paperfocuses on the general medical process that a patient has to undergo in any normal hospital. Inthis report, the discussions are carried out on background of the business and assumptions onbusiness conditions. From analysis of the existing processes of Maroondah hospital, it can besaid that there is a need to redesign the business processes within the organization for providinghigh-quality and cost-efficient patient care. The business processes that are existing in theorganization somewhere lack in providing the quality of care that is expected from the hospital.The present business model is not efficient enough as it has long wait time which is undesirablefor patients and also leads to delay in obtaining the test results. Hence, in this report the issueshave been identified that needs to be addressed for improving the business processes andproposed solution is to undertake process redesign project.

BUSINESS PROCESS MANAGEMENT2Table of ContentsIntroduction......................................................................................................................................3Business Background and assumptions...........................................................................................3Discussion on the issues and opportunities.....................................................................................4Recommendation.............................................................................................................................6Identification of the priorities and requirements.............................................................................6Feasibility and Stakeholders analysis..............................................................................................7Consideration of issues....................................................................................................................7Conclusion.......................................................................................................................................7References........................................................................................................................................8Appendix: BPMN Diagram.............................................................................................................9

BUSINESS PROCESS MANAGEMENT3IntroductionThis report is based on the business case of Maroondah Hospital, which is a metropolitanteaching hospital providing services like emergency medicine, general and specialist medicine,general and specialist surgery, critical care services, ambulatory and allied health. This paperfocuses on the general medical process that a patient has to undergo in any normal hospital. Inthis report, the discussions are carried out on background of the business and assumptions onbusiness conditions. Further, the analysis is done on the existing business process of the hospitalto determine the key issues and problems that are being faced by the business. For betterunderstanding of the business processes of Maroondah hospital, a level 1 model is developedwith the use of BizAgi Modeler. The business process model helps to determine theopportunities that the hospital will have upon addressing the identified issues or problems(Goedertier, Vanthienen and Caron 2015). The recommendations are also presented in a sectionto provide an overview of the changes that can be implemented in the hospital to improve theexisting business processes. Business Background and assumptionsMaroondah hospital is situated in Ringwood East. It is a metropolitan instructing doctor'sfacility that gives administrations including crisis prescription, general and pro medication,general and authority surgery, basic care administrations, walking and partnered wellbeing. Thiscase concentrates on the General Medical process which is the procedure that a patient needs toexperience at a typical doctor's facility. Every patient's visit is considered as a case, which beginswith the patient's permission and finishes when the patient is released. Every patient has anindividual patient record. The procedure comprises of a progression of undertakings, forexample, conclusion, tests and medicines (Jeston and Nelis 2014). The errands are performed bydifferent asset bunches in the healing facility: specialists, test specialists, advisors, receptionistsand calendar organizers. The objective of the usage is to delineate authoritative learning, clinicaldata and restorative information to a work process definition, with the goal that the action can beoverseen all the more effectively, and data indexed for future reference.

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