Role of Training and Development in Improving Employee Performance

Information HR 4
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CONTENTS
Contents...........................................................................................................................................2
Context.............................................................................................................................................3
Planning...........................................................................................................................................4
Stakeholders.................................................................................................................................4
Proposed methodology................................................................................................................5
Action plan...................................................................................................................................7
Research activities and findings......................................................................................................9
Research activity summary..........................................................................................................9
Research findings.......................................................................................................................11
Conclusions................................................................................................................................15
Recommendations......................................................................................................................16
REFERENCES..............................................................................................................................17
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Context
The employee’s performance and their efficiency in working plays a significant role
within the growth and success of an organisation, as the effort of employees help a company in
reaching to its final goals and objectives. In today’s business world the retail industry is consider
to be one of the most competitive sectors among all which make it difficult for retailers to
survive in market as the customer demand is changing frequently (Mira and Odeh, 2019). This is
one of the major issues which make it difficult for employees to deal with challenges. This is so
because the change in demand as well as technology make the task of employees more and more
difficult to operate as they do not have much knowledge in each field. This is considered to be
one of the biggest issues that the retailer usually has to face while operating their business in
such a competitive world.
So, in order to determine solution to this issue the current research is performed so that
the investigator become able to identify the actual issue the retailers are facing which is affecting
the performance of employees. Addition to this, investigation also support in determining how
the training and development practices help in improving the employee performance. This is so
because the training and development is considered to be one of the most significant practice of
human resource management which support in providing additional knowledge to employees and
support them in gaining new skills and capabilities which support them in dealing with future
challenges (Guterresa, Armanu and Rofiaty, 2020). So, this research report is based over
determining the role of training and development in enhancing the employee’s performance. In
order to perform this investigation, the Marks and spencer is taken into consideration which is a
larger multinational retailer that operates its business throughout the world. It offers range of
product categories such as clothing, home essentials, grocery items and many more. The
company have to deal with several changes in its offering due to variation in demand in different
geographical area and updating of technology (Ugoani, 2018). So, this organisation best suited
for this study in order to cover the issue concern in this study. The aims and objective of this
study is mentioned below
Aim:
To investigate about the role of training and development in improving employees
performance. A study on Marks & Spencer.
Objectives:
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 To understand the importance of training and development within organisation
 To determine the reason behind decreasing performance of employees within Marks &
Spencer.
 To ascertain the ways in which training & development can be used to improve employee
performance.
Planning
Stakeholders
This study helps in determining the importance of training and development in enhancing
the performance of employees within the organisation (Gautam, 2018). When this study get
performed it remain area of interested for stakeholders such as employees, managers and
shareholders. This can be understood better using following description,
Employees: This investigation will remain interesting for the employees as they will
provided information about the ways through which their performance can be improved which in
turn help in motivating them and reducing their stress toward increasing challenges within their
work. The rationale behind this is that it will help in encouraging them to attained training and
development session with more concentration and dedication to get best result out of it.
Manager: The investigation over importance of training and development within an
organisation to improve the performance of employees will remain area of interest for managers.
With the help of this study managers will be communicated about understanding regarding the
ways in which the training and development practices can be used to enhance employee’s
performance. The rationale behind this is that the managers would be able to direct right kind of
behaviour in this regard to enhance overall performance of employees (Hidayat and Budiatma,
2018).
Shareholders: The shareholder of Marks and Spencer also hold knee interest within this
investigation. This investigation will provide them with information about the ways through
which employees’ performance can be improved which in turn provide them an idea about the
way in which their return can be enhanced (Diamantidis and Chatzoglou, 2019). The rationale
behind this is that it helps them in forming up decision regarding future investment within the
plans of Marks & Spencer.
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