This document discusses the implementation of an online trading and communication system for Baippari Furniture. It covers the use cases, services and SOA, cloud computing, business process model, and references.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Running Head: INFORMATION SYSTEM PROJECT MANGEMENT Information Systems Project, Victoria University, Respected Teacher-:Mehdi Nikibin. Student NameStudent ID Daljeet Singh4556250 Malkeet Singh4574805 Baljeet Singh4574788
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
INFORMATION SYSTEM PROJECT MANGEMENT TableofContents Introduction..........................................................................................................................1 Overview of the System.......................................................................................................1 Use Cases.............................................................................................................................2 Services and SOA................................................................................................................8 Cloud Computing as a Delivery Model and Platform.......................................................10 Business Process Model....................................................................................................11 Services Model..................................................................................................................12 Cloud Computing Table....................................................................................................12 References..........................................................................................................................13
Running Head: INFORMATION SYSTEM PROJECT MANGEMENT Introduction Information systemmanagement is a way in which people network with technology in support of corporate processes.There are key approaches that have been used in the implementation of the project and the functions they perform with regards to the project tasks. This gives the customers / clientele a platform to give their feedback and complaints online and get a response from customer service agents. Furthermore, it would enable the company Baippari Furniture carry out their accounting functions on the system that we are developing. The system will encompass the use of service and SOA in its solution delivery. Another important aspect would be the cloud computing model that would be adopted in the implementation of the system. This would enable us to reduce upfront costs and increase scalability through liaising with a cloud service provider. Different services such as online ordering and payment will be provided on the system. The project seeks to help Baippari Furniture to integrate their system to enable customers purchase and order furniture online. This system also seeks to be able to address customer transactions in an online form, through a web based application whereby customers can transact with the company and interact with company staff in real time in case there is need. Overview of the System The system is expected to work by a customer first creating a profile by registration onto the system. This makes way for the customer to be able to browse through the categories of furniture that the company is offiering and to place their order. Thereafter, after the customer is satisfied with what they want to purchase, they can check out by making a payment using their credit card. The transaction is then captured through an order confiemation number after the staff of Baippari Furniture confirm it; the order number being the principle point of reference in future
INFORMATION SYSTEM PROJECT MANGEMENT transactions. Thereafter, staff will pack the items in quantity as per the placed order and have them delivered to the customer. In case something goes wrong with the order, the customer can make reference to the order number. For instance, the wrong furniture may be packed, or it may be defective, or it may fail to be delivered. The proposed system therefore provides a robust system for online trading and communication for Baippari Furniture and its customers. Use Cases The use cases for the proposed system are discussed in the following sections. First, an overview of the entire system is shown in diagrammatic form, then each use case is shown diagrammatically and discussed.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Register / Log In Check Profile SearchPlace Order Make Payment Track Order and Manage Ask Question Check OrderGenerate Report Order Status Customer Baippari Furniture System StaffManager Order Status Update LogisticsDepartment DepartmentDepartne INFORMATION SYSTEM PROJECT MANGEMENT
Enter Username Enter Password Enter Personal Details Creating Account INFORMATION SYSTEM PROJECT MANGEMENT Use Case 1: Creating Account The system facilitates the user to create an account by capturing customer details and enabling him to create a username and password. Use Case 2: Check Profile Customer is given a chance to verify / check his details as captured in the system, making corrections where needed. User may also log in if he wishes. Baippari Furniture System Customer Log in Check Profile Baippari Furniture System Customer
Selection of Menu Place Order Search Criteria / Filters Search INFORMATION SYSTEM PROJECT MANGEMENT Use Case 3: Search The duly registered customer may search a required furniture item instead of browsing through the catalogue of items in stock. Use Case 4: Place Order Customer can select the desired items and place an order. A unique order number is generated that aggregates all this information. Baippari Furniture System Customer Baippari Furniture System Customer
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Authorisation/ Availabilityof funds Make Payment Status Order Tracking Update Order INFORMATION SYSTEM PROJECT MANGEMENT Use Case 5: Make Payment The user enters the payment details including his credit card details to facilitate transfer of funds to the business. Staff will collect the items and pack them according to the order ready for delivery. Use Case 6: Track Order The user is able to track the order which will be given to the logistics section for delivery to the customer. The system tracks every change in status of the order, from packing to delivery to the customer. Baippari Furniture System Customer Bank Baippari Furniture System Customer
Ask Questions SelectParameter/ Report Type Generate Report INFORMATION SYSTEM PROJECT MANGEMENT Use Case 7 Ask Questions There is a live chat with the staff of Baippari Furnitures to answer any customer queries as they interact with the system. Use Case 8: Report Generation The manager can generate a report on a periodic basis on various aspects such as number of clients registered, number of logins, most searched for items, number and types of orders (by furniture type), revenue generated, number of orders and types of questions asked and how they were handled. Baippari Furniture System CustomerStaff Baippari Furniture System Manager
Make Payment Place Order Check Order INFORMATION SYSTEM PROJECT MANGEMENT Use Case 9: Check Order Staff receives a notification from the client about checking the order and establishes the required information concerning the order before relaying this information to the customer. Services and SOA Service Oriented Architecture (SOA) refers to the architectural style based on the concept of service that enables businesses such as Baippari furniture to have agility (Hodges et al, 2010; 976). Moreover, service providers and service consumers interact in a loosely coupled manner through an independent interface contract. In this case, the concept of Service Oriented Architecture (SOA) refers to the configuration of technology and organizational networks created to fulfil the wants of customers and users of systems such as the one we are creating for Baippari Furniture.The Service Oriented Architecture (SOA) will be offering this service for purchased furniture to reach the customer and charge them for the full amount of goods and shipping costs. Baippari Furniture System Customer Staff
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
INFORMATION SYSTEM PROJECT MANGEMENT Additionally, it would users, customers and administrators to create a profile ID on the system by use of Google, Facebook or Email (Zhang & Boutaba, 2010; 16). The second service provided by the system will be ‘customer chat’ this will enable a client to type a text message that will be sent to a customer service agent. This will be complains, inquiries and recommendations by the customers. This would be responded to by the customer service agent who will give feedback to the customer in real time and then take up the recommendations to system administrator for implementation. In addition, the other service in line with concept of service will be that of online order and payment service. The online order placement will include the service ‘add to cart’ that will enable a customer order diverse number of furniture. Another service will be ‘proceed to checkout’ service that will calculate the total amount to be paid by the customer for the goods bought and payment will be received through integrated online payment systems. This service will be provided on the system to help it perform its core function of an online purchasing system for furniture. SOA as a principled medium of managing the aforementioned services will be integrated in the following way. SOA as stated earlier is an approach through which various services are made available to a network. Services are provided to form systems through a relaying of information call over the internet. Some of the functions of SOA is include the following, it allows users to put together various factions of facilities from existing services to form applications. In addition, SOA based computing packages functionalities is made into different sets that are integrated into different software for various business domains. The SOA has two major functions in terms of service. These are, Service provider this is the organization that gives
INFORMATION SYSTEM PROJECT MANGEMENT access to one or more services that is carried by a system for other organizations to use. Moreover, the second function of SOA is service consumer, this involves the locating of the service data in the system registry and developing the required user components to bind and use the service provided (Rosen et al, 2012; 226). Such services will be applied to enable users to order and buy goods there must be a service provider for those services to render effectively. Cloud Computing as a Delivery Model and Platform Cloud Computing is a delivery model that enables a business to be able to outsource data management and applications to a service provider (Mell & Grance, 2011; 208). The business can then access its data on .Cloud computing can be applied on low upfront costs and increases scalability of data fir an organization. Solutions under cloud computing applied in three diverse means which are software as a service, infrastructure as a service and platform as a service. Software as a service is a cloud computing can be applied in a model that involves users and customers being given access to a software and databases. The cloud computing provides cloud services that manages the infrastructure and the networks platform (Jageda &Modi, 2012; 878). Additionally, the cloud provider installs the software and updates in the cloud and is easily accessible by users. The second model is platform as a service where the service provider’s role is to put in place a computing platform such as hosting of a web server for a client. Finally, the last model is infrastructure as a service, which involves the service provider actually hosting the physical machines in a data centre environment. They only supply resources to the organization on demand and are payed as per the resources they utilize.
INFORMATION SYSTEM PROJECT MANGEMENT
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
INFORMATION SYSTEM PROJECT MANGEMENT Business Process Model Grant/reject access FunctionalityService (Business Project Management) Customer LoginFacebook, Email Online PaymentPayPal Customer Dashboard/profile Purchase Furniture Customerperforms ‘window-shopping’ andchoosesdesired furniture Customercheckstheboxes against the furniture desired and entersdesiredno.ofpieces. Clicks on the Checkout option Customer Login Systemverifies, validates transaction and accepts payment Verify Login Credentials oCustome Customer inputs payment details and shipping address Process Purchase Order Customer enters login credentials Customerreceives acknowledgement of receiptofpayment from the system
INFORMATION SYSTEM PROJECT MANGEMENT Services Model Cloud Computing Table Business Process Cloud Services Accounting Warehousing Application Cloud Services Email SOA Enterprise Solution Platform Cloud Services Database Software (Oracle) Web 2.0 Application Runtime Infrastructure Cloud Services Servers Networks Storage Sales Platform Payment Interface Goods Warehouse Accounts Department Shops for and purchases goods Verifies if goods are in stockMakes payment for the goods Releases goods
INFORMATION SYSTEM PROJECT MANGEMENT References Hodges, D.K., Kreiner, B.M., Menon, J.P., Walton, T.W., Rehkopf, T.W. and Tischer, S.N., AT&T Intellectual Property I LP, 2010.Service-oriented architecture systems and methods. U.S. Patent 7,801,976. Jadeja, Y. and Modi, K., 2012, March. Cloud computing-concepts, architecture and challenges. In2012 International Conference on Computing, Electronics and Electrical Technologies (ICCEET)(pp. 877-880). IEEE. Mell, P. and Grance, T., 2011. The NIST definition of cloud computing. Rosen, M., Lublinsky, B., Smith, K.T. and Balcer, M.J., 2012.Applied SOA: service-oriented architecture and design strategies. John Wiley & Sons. Shirahada, K. and Fisk, R.P., 2011. Broadening the concept of service: A tripartite value co- creation perspective for service sustainability.Advances in service quality, innovation, and excellence proceedings of QUIS12, pp.917-926. Subashini, S. and Kavitha, V., 2011. A survey on security issues in service delivery models of cloud computing.Journal of network and computer applications,34(1), pp.1-11. Zhang, Q., Cheng, L. and Boutaba, R., 2010. Cloud computing: state-of-the-art and research challenges.Journal of internet services and applications,1(1), pp.7-18.