Development of Mobile based Application for Care Insurance

The report is ready for the creation of a Care- it starts with equal Insurance Company mobile application that serves distinct kinds of medical insurance for customers. The application is named as Care Insurance that has been developed for a health care insurance company called Care- It starts with equal.

Running head: INFORMATION SYSTEM PROJECT
Information System Project
Name of Customers-
Name of University-
Author’s Note-

1INFORMATION SYSTEM PROJECT
Letter of Transmittal
To,
[Please Fill],
[Subject: Development of Care Insurance Application for Care Insurance Company]
Respected Sir,
The project specification report is prepared for demonstration of the steps that are needed
to be followed for the development of the application. A design of the mobile interface is created
for the demonstration of the functionality and elements that the application would cover. A
project schedule is also developed that helps in identification of the steps involved in the
development of the application. With the development of the application the sales manager and
executives would be benefitted to register their clients and demonstrate the tariffs and plans
available with the organization.
I wish the application would help the company to improve the service operation and
customer relationship management.
Thanking You,
Yours faithfully,
(Customers Name Please Fill)

2INFORMATION SYSTEM PROJECT
Topic- Development of Mobile based Application for Care Insurance
Executive Summary
The report is ready for the creation of a Care- it starts with equal Insurance Company
mobile application that serves distinct kinds of medical insurance for customers. The application
is named as Care Insurance that has been developed for a health care insurance company called
Care- It starts with equal. With this application the company’s sales representatives can share
and contact with the customers or the health care organizations without visiting the centers.
Developing the application would assist the organization’s goals to reach more customers and
gain a competitive market position. Public awareness can be enhanced and organizations
effectiveness and profits can be enhanced. The study is designed to describe the proposal's
requirements and intent. A wireframe design is compelled by illustrating the application's
functionality and usability. The project timeline is also designed to identify the intermediate
steps in project development and to estimate the length of time needed to complete the project.
The report contains the project background that gives the brief description of the whole
research proposal on the medical insurance process that will be available on the application on
the mobiles. The purpose of the application is made clear in the report stating its profit concern
and also the feasibility gain for the consumers. The solution to the problem, anticipated benefits,
and demographics are also available. The main part consists of the mock ups and user guide
containing the use cases and business analysis task. The report ends with the recommendations
that are made by the developer. A project schedule is also ready listing the various operations
engaged in the creation of the project and identifying the timeframe for project completion.

3INFORMATION SYSTEM PROJECT
Table of Contents
Project Background:........................................................................................................................4
Purpose of the application:..............................................................................................................6
Problem Solution.............................................................................................................................8
Anticipated Benefits......................................................................................................................14
Use Demographics.........................................................................................................................18
Mock Ups.......................................................................................................................................21
User Guide.....................................................................................................................................27
Business Analysis Tasks................................................................................................................32
Functional Requirements...........................................................................................................32
Class diagram.............................................................................................................................33
Recommendations..........................................................................................................................33
Conclusion.....................................................................................................................................38
Bibliography..................................................................................................................................41

4INFORMATION SYSTEM PROJECT
Project Background:
The aim of this project report is to prepare and develop the methodology and focusing on
the backgrounds and the purposes of the application. The application named Care Insurance that
has been developed is a health care insurance application which has been developed for a health
care insurance company called Care- it starts with equal, so that the company’s sales
representatives can share and contact with the customers or the health care organizations without
visiting the centers. The customers or the healthcare organizations no more have the need to visit
the centers to discuss about the insurance plans and policies.
The application that has been developed will run on any kind of Smartphone that are
available to the customers and thee health care organizations and their representatives. The report
is ready to discuss the project background and the application development purpose. The fast and
technologically advanced era has developed a lot of things that are connected with the medical
and healthcare related conditions. The Internet's existence is clearly noticeable in the fields of
health, medicine, and lifestyle. Many of the aspects are focused solely on mobile devices that
naturally provide a powerful foundation for the notion of m-Health (Bredican and Vigar-Ellis
2014). The healthcare application will make the user of the application able to get a full-fledged
access to the reference database that has all the components like the medical insurance
calculator, the modules showing the techniques and also the clinic checkup and update tools.
This application development seeks to improve patient safety by offering creative
development technologies for healthcare apps that extend their care beyond conventional
methods (Broderick et al., 2014). The app development has aimed in encouraging and
empowering the stakeholders at different level with the genuine medical application

5INFORMATION SYSTEM PROJECT
development and solutions that helps in creating many more medical service oriented
applications so that people can access the portal of the mobile application anytime and anywhere.
The application aims to enable the integration of back-end systems by healthcare and mobile
application experts and enable them to access the data and information without time and location
limitations (Choi et al. 2015). The process has been initiated by the selection of an insurance
company that is efficient in commercial related as well as personal related health insurance plans
and activities.
The policies that have been provided by the insurance company ranges into different
strategies vary in scope and scope and require the sales support request to the sales manager to
control the present processes of business (Havelka and Arzola 2015). The web application and
the mobile application has the requirement to align the process of the business that has the
intention to rise and increase the rate of sales of the insurance policy that is being offered by the
application. The development of the application project needs the correct estimation of the
required cost and the required time that is summed up by the health insurance company. These
play a very crucial role in the development of the application as the application can be connected
to the available insurance.
The wireframe prototype is needed to be developed by the insurance company which in
further requires the approval of the users and also is needed to be approved by the management
team that will allow the increase in the range of the usability of the application and also getting
connected with the health insurance application that is launched by the insurance company. The
mobile application platform is needed to be selected for the development and the designing of
the mobile application. The most vital part of the project of developing a standalone application
offering the users and medical centers to get connected for the treatments on the basis of the

6INFORMATION SYSTEM PROJECT
insurance that will be provided by the company is the need of the understanding the application
process. This will enable the users, the medical centers and the company to choose the optimal
and necessary choices (Wu et al. 2013). The functionality is also required to be developed in the
prepared modules so that it can enable the users to get connected directly with the backend. This
will directly help to increase the efficiency rate of the medical insurance application.
The operational and functional ability of the application and the purpose of the
application are needed to be analyzed so as to define the application on the basis pf the content
stored in it. It is necessary to provide staff with access to the data for the implementation and to
separate it into distinct organizations so that delicate data is kept secure. The project plan
requires the approval for the project design by the company for whom the application is being
developed. The application is designed in such a way that has all the sales policy data so that the
sales officer is conscious of the policy and can communicate it to the client in order to eliminate
the danger of poor communication and thus enhance the client relationship and loyalty.
The next important step is the identification of the target audience. This is done to know
about the people who will be affected by the business policy of the company Care- It starts with
equal. It is essential to know the requirements of the users so that the application can be designed
to satisfy the user and make the user interface much easier. This helps to assemble all the needs
of the users under the same application. The company Care-it starts with equal needs the project
background of its project Care Insurance to be identified so that there is sufficient information
available for developing the application.
Purpose of the application:

7INFORMATION SYSTEM PROJECT
The main purpose of the mobile application Care Insurance developed for the insurance
company Care-it starts with equal, is to promote the increment of the efficiency of the business
structure. Deploying the insurance service and management to streamline the insurance
categorized policy and their promotion as well as sales (Shaheen, Cohen and Martin 2017). The
policy or the strategy that is followed by the insurance company is needed to be available in the
database along with the details so as the sales representatives can take a track on them and can
easily share the schemes to the customers who are ready to avail the offers (Heldenbrand et al.
2016). The main objective of the Care Insurance application is to deliver and process their
insurance scheme which they already do but in a mobile application where the customer no more
feels the need to travel and go to the insurance company to own the policies.
The aged customers will be benefitted the most by the launch of the application in the
market. This will ultimately draw the attention of more number of mass who face a great
problem in visiting the insurance companies to understand and avail the health insurances. The
application will also benefit the insurance company by improving the communication as a
policy-holder and also establishes and sustains the relationship engagement with the customer.
The companies also can earn a lot of profit from the medical centers the users choose to medicate
in. The application will ensure the claim efficiency and loss ratio. The customers are looking for
easier and faster solutions in applying the required health insurance (Powell, 2017). This
application will help and benefit the customers by quick one touch requests for the claim to be
processed.
The user will feel their life to be more efficient even when the people are constantly
doing their work. They need not visit the centers and rather they can avail any kind of health
insurance respective of any kind of medical center just by some clicks on their respective smart

8INFORMATION SYSTEM PROJECT
phones with the application installed and a stable network connection. It can assist customers to
create insurance work easier and more effective. The old and primitive ways of claiming and
buying insurances are hectic for the customers. The customer now does not need to follow the
old methods. The application will change it in a drastic way. It will provide the user with the
information on a direct basis those which are essential and are required for the customer (Saraso
2013). They will not hide any kind of information that is unclaimed.
The necessary insurance solutions with all kinds of filters for choosing the desirable
health insurance will be available to the users. Users can rapidly and without any hurdles see the
insurance alternatives they need. When paying attention to particular insurance offers, this health
insurance app can provide them with immediate pricing using customer requirements. Insurance
agents should always be trained to provide their clients with skilled assistance. However when
agents are always on the move, it is very hard to conduct. In this case health insurance app will
be able to help them as the agent that is categorized for certain and different categories will
always be available to the customers through the online application system (Sarason, Pierce and
Sarason 2014). Health Insurance applications will assist them-agents could always be familiar
with all fresh modifications and developments in the insurance globe, so they can provide highly
skilled service to their customers.
Problem Solution
The developed health insurance application aims to provide proper insurance plan for
families and individual. This particular application is developed so that they can solve various
kinds of issues which are analysed in whole of healthcare domain (Torous and Roberts 2017).
The developed healthcare application will solve a large number of issues like

9INFORMATION SYSTEM PROJECT
Lot of Paperwork is needed for applying and renewal of healthcare insurance: The
developed healthcare application aims to provide the best way for getting required insurance,
scheduling of appointment and lastly coverage (Singh et al. 2016). The manual method of getting
insurance is completely associated with huge amount of paperwork and long queues. Policy
seekers need to wait for long interval of time for getting their policy (Lo’ai et al. 2016). The new
healthcare application will merely allow the user so that they can fill all the required documents
on online platform.
Tough to choose right policy: Every individual around the globe desired so that they can
get the need for insurance, which makes it tough about the kind of policy needed by them
(Helbostad et al. 2017). The healthcare application comes up with four levels of policies like
gold, bronze and lastly platinum. There is large number of people around the globe that are
planning to choose insurance plan which can be an issue. It is merely because there is no kind of
service available for finding the right plan which will meet the needs of the healthcare (Adibi
2015). The design healthcare application will mere overcome the issues by analysis of user
information that offers them the most suitable plan.
Hard to find a doctor: The biggest challenge which is encountered is that every person
with and without is completely disorganized and fragmented for healthcare system. It becomes a
tough call to find out the right doctor (Davis and Oakley-Girvan 2017). Both patients and
insurance search for doctor are provided in large directory. There is large number of patient who
comes up with HMO (Health Maintenance organization) plan which is only visited after
receiving a referral from the doctor of their choice. So, as a result patient needs to look for some
of primary search for some of primary care doctors. As soon as the patient has found out the
doctor, they should make contact with the office and need to schedule their appointment

10INFORMATION SYSTEM PROJECT
(Dadkhahi et al. 2016). At present, most of the healthcare based application comes up with
robust nature where they can easily find the right doctor.
Agile methodology can be stated as a practice which focuses on iteration on regular
interval along with testing. It is all about making use of software development lifecycle for the
given project both the testing and development at present fall under the waterfall model
(Martínez-Pérez et al. 2015). Agile development and practice of testing have become an
important aspect for various organization. There are many possible aspects of the Agile which
are not hidden in nature. They merely result in certain areas like decrease in the market time and
improvement of communication and lastly lowering of overall cost (McNiel and Binder 2018).
There is large number of software professionals who addresses the advantages of agile while
many of them address the disadvantages.
Agile model is also known to be an incremental type of model. The whole software
development is incremental and comes with rapid cycles (Anderson and Emmerton 2016). It
ultimately results in small incremental releases with each of the building based on earlier
functionality. Through each of release, it is mainly tested for ensuring the maintenance of overall
quality of software (Huizinga and Knevel 2019). Extreme programming (XP) is known to be as
one of the well-known agile development lifecycles.
Agile methodology comes up with large number of benefits like
 Overall customer satisfaction by continuous and rapid development of useful software.
 Both people and interaction are completely emphasized instead of process and tools
(Santos et al. 2016). Both customers, developers and lastly tester tend to interact on
continuous basis with each other.

11INFORMATION SYSTEM PROJECT
 Proper working of software helps in delivery of frequent updates.
 It is all about analysis of face to face conversation which is known to be most well-
known method of communication.
 The methodology will help in close and daily co-operation between the patient and
developers.
 In this methodology, there can be continuous attention to good design and excellence in
technical field.
 Customer gets satisfaction by continuous and rapid development of useful software.
Agile methodology comes up with huge number of drawbacks like
Poor Resource Planning: As Agile methodology is completely based on ideas that the
application development team who does not have results. In this, even few cycles with work
similar to single day (Pires et al. 2016). In this methodology, it can be bit challenging for
predicting the overall efforts concerning time, cost and lastly resources which are needed at the
beginning of this application development.
Limited Documentation: In agile methodology, documentation tends to come into action
in the whole project. In most of the cases, it is just in required time which is needed for building
output and not at the very beginning (Matthews et al. 2016). So, as a result, it becomes very
much less detail, and most of cases become back burner.
Fragmentation Output: Increase in delivery map can easily bring various kind of
products at faster rate which is biggest drawback of Agile. It is merely because team will work
on each of components at different given cycles. The overall outcome becomes very much
fragment in nature instead of being the cohesive unit.

12INFORMATION SYSTEM PROJECT
No Finite End: The point can be noted that Agile need minimum amount of planning at
the beginning phase (Armstrong et al. 2017). It merely highlights the fact that the project does
not have any kind of finite ending. There is never clear idea about the final product which it
looks like.
Issues in Measurement: Agile aims to deliver in increment by keeping track of progress
which helps in looking into the cycles.
The healthcare application for Care insurance company comes up with large number of
benefits like
Helps in choosing among the health insurance plans: Choosing right plan is where the
journey of customers starts. It is the duty of executives of CARE Company to make choice for
easy and pleasant as much as possible (Yasini and Marchand 2015). CARE aims to set up
questionaries, which help in collecting some of the basic information about various users. It is
mainly done so that they are provided with most suitable plans.
Purchasing and review of policies: In the next stage, user can easily purchase their
policy in perfect way (Eriksson, Pettersson and Sjögren 2018). In this step, user can avail
benefits by the help of health insurance application. Making an application for health insurance
is always considered to be time-consuming and challenging in nature. By the help of web or
mobile based application, patients can easily make plan within minimum time. In this
application, user can make payment by the help of check or money order (Lui, Marcus and Barry
2017). The most suitable way for user is to make payment for insurance by the help of mobile
application.

13INFORMATION SYSTEM PROJECT
In – application payment: If the insured individual does not make payment of premiums
in the period then they might lose their coverage (Zang et al. 2015). To tackle this kind of cases
with the application user need to integrate a payment gateway where the user can easily make
their payment. For some of the new users, making a payment through the application is the most
convenient way for making a payment for life insurance in the very first time (Lo’ai et al. 2016).
Implementation of payment gateway can also help the user in quick payment of bills after their
appointment.
Searching for Doctors: There is large number of issues associated with searching for
specialist. The mobile application of CARE Corporation aims to tackle all the issues by making
use of different methods (Torous and Roberts 2017). It the team which helps in analysing the
symptoms and direct user for finding the right specialist. The second aspect is that user can
easily see a list of doctors who cooperates with the care organization. There is large number of
methods available which helps in integration of geo-location along with mapping of their
services (Nikolaou and Lean 2017). By making use of Google Maps and APIs, the location of
application is aware.
Focusing on doctor-patient communication: Booking of appointment is known to be
another best feature of this mobile application provided by CARE Company (Hussein 2019). For
a patient it might decisive for user to make a choice for the right health insurance.
Search for Drugs: A large number of insurance organization aims to cover prescription
which helps the user look for desired pharmacy (Wartella et al. 2016). The first step is all about
establishing partnership with major of the pharmacy. CARE application makes use of CVS mark
at its available pharmacy network, which helps in collaborating with more than 60,000
pharmacies inclusive of Walmart and pop-stores (Torous and Roberts 2017). All the required

14INFORMATION SYSTEM PROJECT
drugs are easily available in the application where user can easily search for the nearest one with
kind of medication needed by them.
Symptom checker: This particular feature is mainly used in various available medical
application and the implementation of this can provide competitive advantage. By making all the
possible ways the patient can easily get the medical advice (Davis and Oakley-Girvan 2017).
CARE application aims to provide the patient with list of questionaries by which can do
preliminary diagnosis right before visiting the doctor. The app puts some question to the patient
and depending on the information the healthcare application will completely diagnose the
patient. It merely advises that to which doctor should visit. n
Anticipated Benefits
Patient is ones who are benefited the most by this healthcare application. It is merely due
to scheduling of quick appointment with some of the doctors (McNiel and Binder 2018). The
mere thing is all about finding the right specialist along with proper experience. The mere focus
is all about addressing the medical test reports that are given lab, purchase of medicines and
products at many affordable prices. Apart from this, patient can have video chat with the doctors
and can easily discuss the health issues that are encountered by them. Patient can easily have
maintained a healthy diet by making a consultation with nutritionists. All of the given factors can
easily lead to improvement of overall engagement of patient along with these they can easily
address and prescribe for the given diseases and its side effects.
Healthcare application aims to provide the power where anything can be easily accessed
at any given time. The main notion is all about shaping future and business goals of the
healthcare Industry (Martínez-Pérez et al. 2015). Healthcare application aims to provide range of

15INFORMATION SYSTEM PROJECT
benefits like keeping a tab on the present sleeping pattern or diagnosis of the sleeping pattern in
the physical zones. The designed application has become a norm for providing the best kind of
healthcare facilities. Mobile revolution has completely paved the method by which digital
revolution is coming into picture in the whole of healthcare industry (Singh et al. 2016). Due to
development of technology, it becomes very much easy to bridge the gap that exists between
doctor and patient. The healthcare application is mainly needed for addressing at the instance of
medical emergencies and aims to offer best kind of patient services.
Mobile healthcare application merely allows the healthcare professionals so that they can
easily communicate with updates of patient with their loved ones (Lo’ai et al. 2016). The whole
thing can come into picture at any given time and location. It aims to provide a list of benefits
like
Healthcare Application, which is Boon for Doctors and Medical Staff: Healthcare
application has ultimately become boon for the doctors, nurses and other medical staff who are
associated in the hospital (Helbostad et al. 2017). This particular application is merely needed for
providing update about the current health condition of the patient. Around 93% of the doctors
assure the fact that healthcare application can easily bring benefits to the overall health of
patient. Physicians are making use of mobile technology so that they can easily deliver patient
care. Most of the doctors have digitized their prescription, which can be easily accessed from any
of device. In emergency cases, it will be used for viewing all records and making quick decision
(Adibi 2015). The healthcare application is being developed so that the patient can be easily
treated in better way.
In remote areas Healthcare application are known to be blessing: In the present
condition of internet and smartphones the overall reach becomes new and corner for people

16INFORMATION SYSTEM PROJECT
residing in the rural areas. The far-flung areas are also expected to get best kind of healthcare
services (Dadkhahi et al. 2016). As a result of on-demand application, the appointment can be
book with doctor in minimum time. Apart from this, they can also again the required information
which is merely about healthcare tips in minimum time interval by making use of push
notification.
Benefits for patient due to healthcare application: Patient is ones who are benefited the
most by this healthcare application. It is merely due to scheduling of quick appointment with
some of the doctors (McNiel and Binder 2018). The mere thing is all about finding the right
specialist along with proper experience. The mere focus is all about addressing the medical test
reports that are given lab, purchase of medicines and products at many affordable prices. Apart
from this, patient can have video chat with the doctors and can easily discuss the health issues
that are encountered by them. Patient can easily have maintained a healthy diet by making a
consultation with nutritionists (Anderson and Emmerton 2016). All of the given factors can
easily lead to improvement of overall engagement of patient along with these they can easily
address and prescribe for the given diseases and its side effects.
Collaboration of Internet of things with healthcare application: Internet of things is a
growing technology which comes up with right amount of collaboration with medical and
healthcare application for providing results which are out of the box (Huizinga and Knevel
2019). IoT in the domain of healthcare is growing at a rapid rate. In the coming days, it can be
expected that IoT will completely streamline the whole processes. IoT will ultimately simplify
all the task of healthcare professionals (Santos et al. 2016). It is mainly needed for accessing all
the required data and information of the patient. The whole thing will be available on smart
devices and many of advanced medical devices which are connected with patient body for

17INFORMATION SYSTEM PROJECT
monitoring important aspects. When IoT is combined with healthcare, it can easily initiate much
better methods by which resources can be managed. Medical staff can easily make a check the
availability of stock of goods in much easy way (Pires et al. 2016). As a result, it becomes very
convenient for getting instruction from various doctors will help them in curtail of overall cost of
treatment of patient.
Development of new business model and opportunities: Healthcare application merely
focuses on two important aspects that are doctors and patient. It aims to provide new kind of
business model and related opportunities (Matthews et al. 2016). Medical staff does not need to
follow the outdated practices. The designed application is a cloud based management system. It
is place where user can write the required referrals which are needed by healthcare organization
for promoting the whole thing. It will merely help in upsurge of available patient information
digitally. In the last few years, the overall domain of healthcare industry has expanded a lot and
become too much diversified in nature (Armstrong et al. 2017). Currently, people download the
healthcare application for carrying out a list of things like reducing weights, women health and
care at the time of pregnancy.
Minimizes any kind of risk of wrong diagnosis: In the earlier days, there was large
number of cases registered where they have to put their life in danger as a result of error in the
way of diagnosis (Yasini and Marchand 2015). Healthcare application is completely nullified
with all kind of possibilities, which becomes threat to the life of the patient as the doctors will
have the perfect reports for the health condition of patient by the help of application. This
particular aspect will help them provide the most suitable medicine along with proper dosage and
chemical mixture. It can be easily used for storing the patient details along with proper notes

18INFORMATION SYSTEM PROJECT
(Eriksson, Pettersson and Sjögren 2018). Medical staff can easily keep a record of the patient
details in much better way.
Reduction in overall expenses and medical bill: One of the biggest benefits of healthcare
application is that it can easily reduce the overall medical bills and expenses. Large amount of
bills and expenses are considered to be headache for the people (Lui, Marcus and Barry 2017). It
is mainly due to the fact that hospital will charge the whole bill at their own will. As the whole
task will be done by the help of application, it will merely help in burdening off the whole
pocket. Also, the application provides the benefit of choosing hospital as per the allocated
budget.
Easy payment of Bills: Payment of medical bills is not that much simple before the
development of healthcare application. Patient does not need to stand in the long queue for
paying their bills (Zang et al. 2015). The healthcare application is completely facilitated with
secure kind of payment gateway. This merely allows the user to make payment of the whole
amount in more prompt way. Patient can easily make payment of the bill and can choose proper
payment plan (Torous and Roberts 2017). If the patient forgets to make the whole payment, then
a notification reminder will be there for sure. Apart from this, there are some other options of
payment like making payment through debit and credit card (Lo’ai et al. 2016). Also, patient can
make use of internet banking mobile application.
Monitoring of health personally: Healthcare application aims to provide features which
are needed for monitoring of health at personal level (Nikolaou and Lean 2017). Patient can
easily make a check of the health details like measuring weight, level of blood sugar.

19INFORMATION SYSTEM PROJECT
Creating a brand value: Care company can easily increase the branding of the business
by considering the various users on the board by making use of different methods (Hussein
2019). The care company can easily improve the customer base with the help of push notification
along with rewarding users.
Use Demographics
Consumers have come across most of the industries with the help of social media. Health
care have not been so flourished to be implemented in social media in past days concerning the
privacy of the patient but now this industry is growing rapidly so that it can serve to the needs of
the consumers. Some companies even have provided multimedia documents to their patients
through social media to cut down the cost of their consumers. There have been some issues
regarding the disparity the consumers face due to their education and income. This inequality
leads to a partition of the community into two groups. While, these issues have not been found
out by the help of social media but it can be solved by the help of it. Therefore, the knowledge
about the demographics will help to see things in a new light and get a solution for inequality
regarding the priority of health care to every consumer irrespective of their differences.
There are some attributes that have been taken into consideration to describe the
demographics. These attributes are enlisted as follows:
 Age
 Gender
 Ethnicity
 Writing level
 Location

20INFORMATION SYSTEM PROJECT
These information is the result of the gathering of information through more than one
sources since it is not possible to get the information of all the attributes mentioned above from a
single source. Not all the sources provide all the attributes. Let us suppose if the data of a
Google+ user is taken but its age is missing to be provided in the profile. Therefore it makes the
survey tough to gather data from all the aspects from a single source of information.
Gender
Classification of gender has been done on the basis of first name of the user if there is an
availability of that, otherwise it has been taken from the screen name. 100 most popular names of
the male as well as female has been taken from the U.S Social Security Administration. These
are the birth names of them that has been recorded in the database from 1935 to 1995. Names
have been collected in 2014 for the ages between 19 to 79 years that makes 73.9% of the total
population. It is found to have 55,973 different names. Filtration has been done to remove some
of the names which are not more frequent than the other taking the criteria of 10,000. It finally
resulted with a total of 1328 names. These statistics found to have an accuracy of about 76% to
99%.
Age
The sources for this section was found to be the same that was used in case of gender.
Sources like Google+Health, Dailystrength/forum and WebMD/Drugs were helpful in
extracting the data. Most of the sources gave the data as a singular number but few showed the
range like 36 to 43 years. There is an approximation that the number of people reported were
61% of the total population. When the data is provided in range then it can be grouped in several

21INFORMATION SYSTEM PROJECT
groups of ages like 0-17, 18-34, 35-44, 45- 64 etc. It has been also used in census happened in
U.S.
Ethnicity
Ethnicity has not been determined by the help of the sources that were used above to
determine gender and age. Therefore, a classifier has been created to examine the report
regarding the ethnicity of the people living here. There is a US census in the year of 2000 that
has been found to be the most updated census capable of determining the ethnicity. The ethnicity
of different people have reported as follows:
White-4.55%
Black-0.38%
Hispanic-93.81%
Asian-0.27%
A list has been made by filtering these data to remove such last names that were coming
less than 1000 times. It has to be kept in mind that ethnicity is different from race when
Hispanics are taken into consideration. Certain things have been neglected as there are such
ethnicities like white Hispanic, black Hispanic but there are Hispanics which are taken as a
single category. Some sources were unable to provide the names so using the screen names can
cause inaccuracy regarding the data.
Writing level
Readability can be measured by a lot of different factors. Apart from some general ways
to find readability, there is a formula available to find the writing level. Flesch-Kincaid formula

22INFORMATION SYSTEM PROJECT
for grade level is used to determine writing level for any user. It considers the record from grade
1 to 12 of the user. It is the writing level that is observed not the reading level as there is no way
to determine it through a written text that only provides the writing level. However, reading level
can be helpful in case of the lack of alternate choice for writing level. It has been calculated by
the formula written above by linking the personal description and the posts by the user. There are
some things like Hashtags and links that are neglected and the posts having words less than 100
is also neglected.
Some other attributes have been taken into account while concluding the result. Those
attributes were taken from the internet usage and population obtained from the US census.
There are some other companies working in the field of health care through social media
by implementation of a mobile application. A number of 7000 companies such companies are
there having a revenue of $938 billion in the year of 2018. Those companies were concerned
about the development with more technological ways possible. Health insurance through the
mobile applications has made many things easier regarding the health of a person. One of such
US based companies is Oscar that proposed the thought of amalgamating health care with
technology. The company made their mobile applications in 2012 for android and iOS operating
system based mobile phones so that people can connect with the doctors and manage their
insurance policies on the go. At present, there are more than 250,000 users registered with the
Oscar app and over 3,500 doctors are partners with this company. It has been expected to have a
total revenue of $1 billion in 2018.
Mock Ups

23INFORMATION SYSTEM PROJECT
The below diagram shows the interface of the application. The mock-ups that are show
below shows the sign up page when the user install the mobile application in their phones. After
the sign up process being completed, the system follows with the viewing of the insurance
policies that are given by the company. The system will include the details of the medicines that
are also shown in the mock-ups below. The below figure also shows the payment process of the
system. This includes the payment mode that is selected by the user and the payment page that
shows entering the details of the card by the user. The system also shows the insurance details
page that shows the user the details of the insurance that are available.

24INFORMATION SYSTEM PROJECT
Figure 1: Mock Up of Sign Up
(Source: Created on Balsamic)

25INFORMATION SYSTEM PROJECT
Figure 2: Mock Up of Home Page
(Source: Created on Balsamic)

26INFORMATION SYSTEM PROJECT
Figure 3: Mock Up of Viewing Insurance
(Source: Created on Balsamic)

27INFORMATION SYSTEM PROJECT
Figure 4: Mock Up of Payment Page
(Source: Created on Balsamic)

28INFORMATION SYSTEM PROJECT
Figure 5: Mock Up of Making Payment
(Source: Created on Balsamic)

29INFORMATION SYSTEM PROJECT
User Guide
Figure 6: Use Case Diagram of Customer Sign Up
(Source: Created by Author in Visio)

30INFORMATION SYSTEM PROJECT
Figure 7: Use Case Diagram of Choosing Insurance Plans
(Source: Created by Author in Visio)

31INFORMATION SYSTEM PROJECT
Figure 8: Use Case Diagram of Reviewing Policies
(Source: Created by Author in Visio)

32INFORMATION SYSTEM PROJECT
Figure 9: Use Case Diagram of Payment Use case
(Source: Created by Author in Visio)

33INFORMATION SYSTEM PROJECT
Figure 10: Use Case Diagram for Searching Medicines
(Source: Created by Author in Visio)

34INFORMATION SYSTEM PROJECT
Business Analysis Tasks
Functional Requirements:
The functional requirements that are related with this insurance mobile application are:
 The system will be able to take input of details of the customer who will sign up for the
system.
 The system will be able to show all the insurance that are updated by the admin in the
system.
 The system will be able to show the notification that are given to the users.
 The system will be able to take the payment that are made by the customers.
 The system will store all the data of the customers safely in the system.
 The system will store the details of the medicines and their related location stores where
they are available.
 The system will have to store the details of all the pharmacy that are associated with the
system.
 The system will help the users to include a better interface that will allow the users to
provide the values in the system.
 The system also has the functionality to generate the reports that are related with the
system.
 The system will help the customer to get the details of the insurance provider from the
system.

35INFORMATION SYSTEM PROJECT
Class diagram
Figure 11: Class Diagram of Care Insurance Mobile App
(Source: Created by Author in Visio)
Use case Descriptions
Use Case Name Payment Making
Scenario The customer has to make payment for the insurance service.
Triggering
Event
The customers need to select the insurance that they want from the
organization and make the payment accordingly.
Before processing the payment, the customers have to review all the

36INFORMATION SYSTEM PROJECT
options that are available and select one mode of selection.
Brief
Description
This use case includes the payment process of the system. The payment
process includes three types of payment that is supported by the system.
This particular use case will carry out the payment processes that includes
the card payment or the account payment. The customers have to enter the
card details for paying for the course via debit card or credit card.
Actors The actors in this system are the customers, the administrative staff and
the database administrator.
Related Use
Case
Selecting insurance, getting notification.
Stakeholders The stakeholders associated with this use case are the customers, the
trainer, the administrative staffs and the owner of the National University.
Pre-conditions Precondition associated with the payment case study includes selecting
the courses, selecting the course details, selecting the term details and
reviewing the final details of the selection before proceeding with the
payment activity.
Post-Conditions After the payment activity is completed, the customers will be able to see
the library details, the orientation details of the course and the location of
the department in the system.
Flow of
Activities
Actor System
The customers as an actor needs
to know about the payment
procedure of the system.
The system should alert the user
about the payment procedure before
proceeding with the payment, this is

37INFORMATION SYSTEM PROJECT
because once after proceeding with
the payment procedure, the user
cannot return back the page.
The customer needs to know the
details of the card and know
details of all three payment
options that the information
system provides.
The system needs to provide a good
interface for the customers at the
time of entering the card details in
the system.
Exception
Condition
There should be proper storage and proper security of the system so that
the customers feel safe to proceed the payment process in the system.
Use Case Name Sign Up
Scenario The customer wants to sign up for the system.
Triggering
Event
There has to be a proper interface for entering the data.
Brief
Description
This use case includes the signing up process of the student. Before
registering themselves in the system of enrolment system. The student
needs to sign up in the process with the CIN number given from the
university with their private password. Only after the sign up process the
student can login to the system for completing their registration.
Actors Actors associated with the system are the students and the administrator
of the system.
Related Use Login, Course details, Course details, and Term Details.

38INFORMATION SYSTEM PROJECT
Case
Stakeholders The stakeholders associated with the system are administrative staffs,
database handling members, and students.
Pre-conditions The precondition associated with this particular case study is getting the
CIN number in the admission letter from the CEO. Without the CIN
number, the student cannot login in the system.
Post-Conditions After sign up process being complete, the student needs to select their
course details and term details for completing the registration.
Flow of
Activities
Actor System
The student needs to
know the procedure of
the registration process
before signing up in
the system.
The system lists the procedure and the
documents required for signing up for the
system of enrolment of the national University.
The student needs to
provide their personal
details such as name,
their phone number
and other credentials
for signing up the
process.
The system stores all the data in the database
given by the student for storing them in the
database securely.
Exception
Condition
The storage system of the university should have preventive measures and
security system for storing them in the database of the system.

39INFORMATION SYSTEM PROJECT
Recommendations
1. Guidance and Standards: The U.S sustenance and drug administration and office of
the national coordination for health information technology ought to work together to control,
affirm, and screen medical services applications and frameworks that incorporate therapeutic
gadgets and well-being data innovations. As a major aspect of the accreditation procedure, the
offices ought to require to proof that makers have pursued existing openness and convenience
rules and have connected client focused structure and approval techniques during advancement
of the item. Developer of information technologies identified with locally situated human
services; so far have insufficient or fragmented direction in regards to item content, structure,
openness, and ease of use to advice development or advancement regarding individual wellbeing
record or of consideration beneficiary access to data in electronic wellbeing records.
The ONC in the underlying declaration of its wellbeing data innovation confirmation
program, expressed that necessities would be imminent with deference both the individual
wellbeing records and to mind beneficiary access to data in electronic wellbeing record.
Regardless of the significance of these necessities, there is still no direction on the substance of
data that ought to be given to patients or least guidelines for availability, usefulness, and ease of
use of that data in electronic or nonelectric positions.
2. Home based health care: The office of the National Coordinator of Health
Information Technology, as a team with the National Institute of Standards and Technology and
the agency for health care research and quality, ought to build up plan rules and gauges, in view

40INFORMATION SYSTEM PROJECT
of existing openness and ease of use rules, and ease of use of purchaser wellbeing data
advancements identified with locally situated medicinal services.
The panel found a genuine absence of sufficient guidelines and direction for the marking
of therapeutic gadgets. Besides, we found that the endorsement procedures of FDA for changing
these materials are difficult and rigid.
Similarly the same number of therapeutic gadgets as of now being used by laypersons in
the house were initially structured and endorsed for utilize just by experts in formal social
insurance offices, the guidelines for use and preparing materials were not intended for lay clients,
either. The board perceives that absence of instructional materials for lay clients adds to the
dimension of hazard included when populace for whom who not planned to utilizes gadgets.
3. Caregivers in the Home: The U.S. Food and Drug Administration ought to improve
its unfavorable occasion detailing framework to be simpler to use, to gather information that are
progressively helpful for distinguishing the underlying drivers of events related to connections
with the gadget administrator, and to create an advance and increasingly advantageous path for
lay clients just as experts to report issues with restorative gadgets.
Human services given in the home by formal parental figures (medicinal services
experts), casual guardians (family and companions), and people who self-regulate care; each sort
of parental figure faces interesting issues. Appropriately, people planning to give care at home
relies upon focusing on endeavors suitably to the foundation, experience, and learning of the
parental figures.
It is additionally critical to perceive that most of long-term health care furnished to more
seasoned grown-ups and people with incapacities depends on relatives, companions, or the

41INFORMATION SYSTEM PROJECT
individual alone. Many informal caregivers take on these responsibilities without necessary
education or support. The advisory group knows that instructive and preparing materials and
tried to project as of now exist to help casual parental figures in understanding the numerous
subtleties of giving social insurance in the home and to facilitate their weight and upgrade the
personal satisfaction of both guardian and care beneficiary.
4. Medical Device Database: It is the duty of doctors to endorse medicinal gadgets, yet
as a rule, little data is promptly accessible to manage them in deciding the best match between
the gadgets accessible and a specific consideration beneficiary. No asset exists for therapeutic
gadgets, rather than the territory of assistive and recovery advancements, for which commented
on database, are accessible to help the supplier in deciding the most proper on of a few
competitor gadgets for a given consideration beneficiary.
5. Broaden Scope of Practice: States ought to consider changes to their extent of
practice resolutions to permit all. medicinal services suppliers to practice to the highest point of
their permit, using their full expertise The federal government and states ought to think about
going with administrative and authoritative recommendations to permit non-doctor and non-
dental specialist suppliers to be paid straightforwardly for their administrations where proof
backings that the supplier can securely and successfully give that care. States ought to consider
dispensing with necessities States ought to consider dispensing with necessities for inflexible
cooperative practice furthermore, supervision understandings among doctors and dental
specialists and their consideration. States ought to assess developing human services
occupations, for example, dental treatment, what's more, consider manners by which their
licensure and extent of training can increment access and drive down buyer costs while as yet
guaranteeing protected, compelling consideration.

42INFORMATION SYSTEM PROJECT
6. Improve Workforce Mobility: States ought to consider embracing interstate
compacts and model laws that improve permit transportability, either by conceding professionals
authorized in one express a benefit to rehearse somewhere else, or by facilitating the procedure
for acquiring licensure in numerous states.
The federal government should think about authoritative and regulatory
recommendations to empower the development of interstate compacts or model laws that would
permit specialists to all the more effectively move crosswise more noteworthy portability of
social insurance specialist coops.
7. Research and Development: In our survey of the examination writing, the board of
trustees discovered that there is plentiful basic learning to apply a human elements focal point to
home medicinal services, especially as enhancements are considered to make social insurance
protected and viable in the home. Nonetheless, quite a bit of what is known isn't being made an
interpretation of viably into training, neither in structure of hardware and data innovation or in
the powerful focusing on and arrangement of administrations to every one of those out of luck.
Thusly, the four proposals that pursue bolster innovative work to address information and
correspondence holes and encourage arrangement of excellent human services in the home. In
particular advisory group suggests (1) research to upgrade coordination among every one of the
general population who assume a job in medicinal services practice in the home, (2)
advancement of a database of restorative gadgets so as to encourage gadget solution, (3)
improved overviews of the general population engaged with human services in the home and
their private surroundings, and (4) advancement of devices for evaluating the undertakings
related with locally situated social insurance.

43INFORMATION SYSTEM PROJECT
Conclusion
In this proposal report where we have proposed for the development of an application and
named Care Insurance for the health insurance company named Care-it starts with equal, it can
be concluded that the application development has much more aspects that are described and
defined. This also allows defining the key aspects of the development. The implementation of the
use case diagrams, class diagram shows the nature of the application on how it will be developed
and implied. It also helps to identify the competency for application growth and to define the key
elements for market support.
The report has proposed for and conducted the research that fulfills the needs of the
targeted audience. It is proposed to be developed in such way that the application has been
developed collecting and implementing all the needs of the user and also let the user know about
the device that is required to support the application so as to avail the service that is delivered by
this application. The implementation is required to promote the integration of Google APIs to
identify the sales executive's location and to keep track for them and monitor their activities to
improve leadership effectiveness. This report has stated all the details of developing the
application for the insurance company.
The report proposal is prepared to create a mobile application for Care- it starts with
equal Insurance Company that serves various kinds of user health insurance. Developing the
application would assist the organization’s goals and goals to achieve more customers and
achieve a competitive business position. It is stated that there are some steps that are necessary to
be implied for the development of the application that is being developed by the developer
group. The mobile based applications that will work as the health insurance application need the

44INFORMATION SYSTEM PROJECT
steps to be followed that are mentioned in the project schedule part. The key aspects are always
required to be analyzed and identified.
The application development also needs the research to be done on the user who is more
likely to be using the application and get affected by the application and business process that is
being carried out by the application and its development. Identifying the targeted users comes up
with the identification of the required or the supportable mobile or smart phone device. All the
phones are not updated and capable of running few applications on the system. So checking the
compatibility of the device will ensure the successful launching of the application folder on the
device. The user interface has been created in a very simple and general manner so that people of
all categories can handle and operate the application with minimum percentage of error
confrontation.
After getting the application installed on the device the identification of the location is a
very essential part of the usage of the application. This will ensure and benefit the customers in
several ways. The users can gain access and control of their accounts just logging into their
profile without any need of visiting their respective insurance offices. The application will mark
and show all possible medical organizations that are applicable for the medical insurance and
will also show the rayes and can be comparable with other insurance companies. The activities
that have a high need and necessary of getting monitored will be under the surveillance.
The monitoring part of the application that are developed will clearly help in increasing
the management efficiency. The full specification for the implementation will be mentioned and
notified by the stakeholders. The design is brought out taking into account the convenience and a
procedure that can assist to obtain user feedback. The method of growth coincides with the
method of enhancement. At the very same moment, the implementation is created and rendered

45INFORMATION SYSTEM PROJECT
appealing. We can also conclude that the application that has been proposed for the development
of the mobile application which is known as the Care Insurance backed by the insurance
company Care- it starts with equal integrates a well design and mobile application which will
address the high demand created by the insurance company who is providing health and medical
insurance.
The developer has proposed the comprehensive nature of te application which shows that
all the application abilities are comprised under one application that reaches high user demands.
In conclusion, in the healthcare industry, this use of information technology is growing at a rapid
pace. However, healthcare suppliers face too many difficulties that they have been striving to
introduce IT apps. Regardless of problems, hospitals invest in information technology because it
improves patient and health care provider’s access to data, which in turn improves the quality of
patient care. This same strategy has been used by the medical insurance company Care- it starts
with equal, and has proposed the application for the mobile so as to achieve much better results
in the business structure.

46INFORMATION SYSTEM PROJECT
Bibliography
Adibi, S. ed., 2015. Mobile health: a technology road map (Vol. 5). Springer.
Anderson, K. and Emmerton, L.M., 2016. Contribution of mobile health applications to self-
management by consumers: review of published evidence. Australian Health Review, 40(5),
pp.591-597.
Armstrong, C.M., Hoyt, T., Kinn, J.T., Ciulla, R.P. and Bush, N.E., 2017. Mobile behavioral
health applications for the military community: Evaluating the emerging evidence base. Best
Practices in Mental Health, 13(1), pp.106-119.
Bredican, J. and Vigar-Ellis, D., 2014. Smartphone Applications-Idea sourcing and app
development: Implications for firms. South African Journal of Economic and Management
Sciences, 17(3), pp.232-248.
Broderick, J., Devine, T., Langhans, E., Lemerise, A.J., Lier, S. and Harris, L., 2014. Designing
health literate mobile apps. Washington, DC: Institute of Medicine of the National Academies.
Choi, A., Lovett, A.W., Kang, J., Lee, K. and Choi, L., 2015. Mobile applications to improve
medication adherence: existing apps, quality of life and future directions. Advances in
Pharmacology and Pharmacy, 3(3), pp.64-74.
Dadkhahi, H., Saleheen, N., Kumar, S. and Marlin, B., 2016. Learning shallow detection
cascades for wearable sensor-based mobile health applications. arXiv preprint
arXiv:1607.03730.
Davis, S.W. and Oakley-Girvan, I., 2017. Achieving value in mobile health applications for
cancer survivors. Journal of Cancer Survivorship, 11(4), pp.498-504.

47INFORMATION SYSTEM PROJECT
Eriksson, A., Pettersson, J. and Sjögren, F., 2018. Perceived usefulness of user interface
characteristics for mobile health applications.
Havelka, S. and Arzola, R., 2015. Mobile Apps in Collection Development: Supporting a Mobile
Learning Environment.
Helbostad, J., Vereijken, B., Becker, C., Todd, C., Taraldsen, K., Pijnappels, M., Aminian, K.
and Mellone, S., 2017. Mobile health applications to promote active and healthy
ageing. Sensors, 17(3), p.622.
Heldenbrand, S., Martin, B.C., Gubbins, P.O., Hadden, K., Renna, C., Shilling, R. and Dayer, L.,
2016. Assessment of medication adherence app features, functionality, and health literacy level
and the creation of a searchable Web-based adherence app resource for health care professionals
and patients. Journal of the American Pharmacists Association, 56(3), pp.293-302.
Huizinga, T.W.J. and Knevel, R., 2019. Mobile health applications in rheumatology: Could they
improve our care and research?. Int. J. Clin. Rheumatol, 14(1).
Hussein, L.S., 2019. The possibility of employing mobile cloud computing in mobile health
applications, A proposed model for application in a hospital. Tikrit Journal Of Administrative
and Economic Sciences, 4(40), pp.77-101.
Lo’ai, A.T., Mehmood, R., Benkhlifa, E. and Song, H., 2016. Mobile cloud computing model
and big data analysis for healthcare applications. IEEE Access, 4, pp.6171-6180.
Lui, J.H., Marcus, D.K. and Barry, C.T., 2017. Evidence-based apps? A review of mental health
mobile applications in a psychotherapy context. Professional Psychology: Research and
Practice, 48(3), p.199.

48INFORMATION SYSTEM PROJECT
Martínez-Pérez, B., De La Torre-Díez, I. and López-Coronado, M., 2015. Privacy and security in
mobile health apps: a review and recommendations. Journal of medical systems, 39(1), p.181.
Matthews, J., Win, K.T., Oinas-Kukkonen, H. and Freeman, M., 2016. Persuasive technology in
mobile applications promoting physical activity: a systematic review. Journal of medical
systems, 40(3), p.72.
McNiel, D.E. and Binder, R., 2018. Current regulation of mobile mental health applications. J
Am Acad Psychiatry Law, 46, pp.204-11.
Nikolaou, C.K. and Lean, M.E., 2017. Mobile applications for obesity and weight management:
current market characteristics. International Journal of Obesity, 41(1), p.200.
Pires, I.M., Garcia, N.M., Pombo, N., Flórez-Revuelta, F. and Rodríguez, N.D., 2016. Validation
techniques for sensor data in mobile health applications. Journal of Sensors, 2016.
Powell, H., 2017. Always On: Mobile culture and its temporal consequences. In Creative Mobile
Media: A Complete Course(pp. 99-117).
Santos, J., Rodrigues, J.J., Silva, B.M., Casal, J., Saleem, K. and Denisov, V., 2016. An IoT-
based mobile gateway for intelligent personal assistants on mobile health environments. Journal
of Network and Computer Applications, 71, pp.194-204.
Saraso11, I.C., 2013. Test anxiety, worry, and cognitive interference. In Self-related cognitions
in anxiety and motivation (pp. 29-44). Psychology Press.
Sarason, I.G., Pierce, G.R. and Sarason, B.R., 2014. Cognitive interference: Theories, methods,
and findings. Routledge.

49INFORMATION SYSTEM PROJECT
Shaheen, S., Cohen, A. and Martin, E., 2017. Smartphone app evolution and early understanding
from a multimodal app user survey. In Disrupting Mobility (pp. 149-164). Springer, Cham.
Singh, K., Drouin, K., Newmark, L.P., Rozenblum, R., Lee, J., Landman, A., Pabo, E., Klinger,
E.V. and Bates, D.W., 2016. Developing a framework for evaluating the patient engagement,
quality, and safety of mobile health applications. Issue Brief (Commonw Fund), 5(1), p.11.
Torous, J. and Roberts, L.W., 2017. The ethical use of mobile health technology in clinical
psychiatry. The Journal of nervous and mental disease, 205(1), pp.4-8.
Wartella, E., Rideout, V., Montague, H., Beaudoin-Ryan, L. and Lauricella, A., 2016. Teens,
health and technology: A national survey. Media and communication, 4(3), pp.13-23.
Wu, W., Tsai, W.T. and Li, W., 2013. Creative software crowdsourcing: from components and
algorithm development to project concept formations. International Journal of Creative
Computing, 1(1), pp.57-91.
Yasini, M. and Marchand, G., 2015, May. Toward a use case based classification of mobile
health applications. In MIE (Vol. 210, pp. 175-9).
Zang, Y., Zhang, F., Di, C.A. and Zhu, D., 2015. Advances of flexible pressure sensors toward
artificial intelligence and health care applications. Materials Horizons, 2(2), pp.140-156.