Information Systems in Organizations: A Case Study of TESCO

INFORMATION SYSTEMS
IN ORGANIZATIONS

TABLE OF CONTENTS
Introduction................................................................................................................................1
TASK 1......................................................................................................................................2
A.C1.1 Evaluate the information needs of the different functional areas of your chosen
organization............................................................................................................................2
Task 2.........................................................................................................................................5
A.C2.1 Describe minimum of five different types of Information Systems used in your
chosen organisations in task 1 and give examples of each....................................................5
A.C2.2 Investigate the current trend in using Information System applications to solve
business problems in your chosen organisation in Task 1.....................................................8
A.C2.3 evaluate the suitability of information system for different functional areas of your
chosen organization in task 1...............................................................................................10
Task 3.......................................................................................................................................15
A.C3.1 Use an information system to generate valid, accurate and useful information for
any given problem of your selected organisation................................................................15
A.C3.2 Evaluate alternative methods of solving the problem identified in 3.1.................17
Conclusion................................................................................................................................20
References................................................................................................................................21

LIST OF TABLES
Table 1: Information system......................................................................................................8
Table 2: Suitability for distribution..........................................................................................12
Table 3: Administration suitability..........................................................................................13

LIST OF FIGURES
Figure 1: Information flow at TESCO.......................................................................................2
Figure 2: Various departments at TESCO.................................................................................4
Figure 3: Effectiveness of EIS...................................................................................................5
Figure 4: MIS effectiveness.......................................................................................................6
Figure 5: application of DSS system..........................................................................................7
Figure 6: TPS...........................................................................................................................12
Figure 7: TESCO......................................................................................................................15
Figure 8: Integration of functions of sales department............................................................16
Figure 9: Artificial intelligence a tool for meeting integration efficiency...............................17
Figure 10: Client server model.................................................................................................18

Introduction
TESCO is a leading multinational company in Britain dealing in merchandise, grocery and
other products such as books and toys. The headquarters is in UK. It has been observed
through the statistics that TESCO is the third largest retail store in terms of revenues. It has
almost 12 branches all over the world. The organization provides various services such as
financial, telecom and internet services. This report will consider the role of information
system in the various departments of TESCO. The first task will describe the role of
information system in the functions of management such as human resource, sales, training
and administration. The second task will describe the current trend in using information
system and the suitability of information system in the various functional areas. The last task
will conclude with the problem that is faced by TESCO due to improper information system
and how the alternative sources of information system can be used to handle the information.
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TASK 1
A.C1.1 Evaluate the information needs of the different functional areas of your chosen
organization
About information system of TESCO
TESCO is a leading retailer of groceries, books and other merchandise in UK and many other
places around the globe. It has many branches in around 12 countries that has to be
effectively managed. This is possible only with the help of problem information system
management in the organization. Initially TESCO offered only high quality groceries at lower
prices so as to achieve customer base, gradually it started diversifying its products and
geographical location. TESCO entered into the market of software, toys, books, financial
services and music systems (Rahman, 2015).
There was a significant impact of diversification in the position of TESCO. This made them
increase their focus on employee performance and development. The employees of the
organization were given equal opportunities of being heard and their ideas entertained. Also
maintaining the morals and cultural values is essential so as to gain the support of society and
government. There has to be a proper information system so that the data’s of all the branches
can be collected and analyzed for improving performance. This information system also
enhances the process of communication and flow of information in the organization. TESCO
has developed its own software for collecting and storing of Data (Morgan et.al, 2017).
Information need of different functional area of TESCO
Figure 1: Information flow at TESCO
(Source: wordpress.com, 2018)
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