Information Technology Management

Running head: INFORMATION TECHNOLOGY MANAGEMENT
Information Technology Management
Name of the Student
Name of the University
Author Note

1INFORMATION TECHNOLOGY MANAGEMENT
Abstract:
The main aim of this report is identifying various type of problems which has been
currently faced by the call centre of the Rustic Americana. As there are several types of
problem within the organization this report has the aim of solving these problems. To solve
this problem some best practices has been identified for managing the technologies
appropriately. In the further discussion operational improvements has been discussed which
are applicable for Rustic Americana’s call centre and for that Information Technology
Infrastructure Library has been discussed briefly.

2INFORMATION TECHNOLOGY MANAGEMENT
Table of Contents
Introduction:...............................................................................................................................2
Issue Matrix:...............................................................................................................................2
Identification of Best Practices:.................................................................................................2
Operational Improvement:.........................................................................................................4
Conclusion:................................................................................................................................6
References:.................................................................................................................................7