Impact of ITOM on Management Areas

Information Technology
Operations Management

Management Summary
The proposal involves analysing Under Milkwood Gaming Pt Ltd and different aspects that
have impact on firm. The SLA agreement which takes place between supplier and employer will
be specified so that any kind of issues that can be problematic in future can be avoided. In
addition to this, legacy systems will be ensured so that there do not exist any kind of
vulnerabilities which can lead to create problems for firm. In addition to this, there are certain
management areas which utilises information technology within their working, thus the
relationship or dependencies among them will be specified by which they can work together in
an alignment and ensure high efficiency along with effectiveness.

Table of Contents
Management Summary....................................................................................................................2
Introduction......................................................................................................................................4
Scope......................................................................................................................................4
Objectives...............................................................................................................................4
Legacy system........................................................................................................................4
How as well as why SLA metrics is monitored.....................................................................4
BTOPP....................................................................................................................................4
How business counterparts are engaged.................................................................................5
IRB engagement along with decision processing...................................................................5
Impact of ITOM on management areas..................................................................................5
Cost and risk Analysis............................................................................................................5
Costs.......................................................................................................................................6
Benefits...................................................................................................................................6
Recommendations............................................................................................................................7
Conclusion.......................................................................................................................................7
References........................................................................................................................................8