Introduction to ITSM/ITIL: Benefits, Structure, and Future

INFORMATION TECHNOLOGY SERVICE
MANAGEMENT

INTRODUCTION
ITSM or Information Technology
Service Management is application of
ITIL (Information technology
infrastructure library) services to
provide It management services to
organizations (Almeida, de Vasconcelos
& Pestana, 2018). ITIL contains the
guidelines for the company to address
management challenges and provide
effective measures to utilize the new
technologies. ITSM addresses issues
and services efficiently and provides
effective solutions, Organizations use
ITSM to smartly remove issues and
increase opportunities of growth and
development in the market. ITSM
helps organizations to improve
business with its cost effective
measures which are efficient. ITSM
overall benefits organizations greatly.

STRUCTURE OF ITSM/ITIL

METHODOLOGY OF ITSM