ProductsLogo
LogoStudy Documents
LogoAI Grader
LogoAI Answer
LogoAI Code Checker
LogoPlagiarism Checker
LogoAI Paraphraser
LogoAI Quiz
LogoAI Detector
PricingBlogAbout Us
logo

Introduction to ITSM/ITIL: Benefits, Structure, and Future

Verified

Added on  2022/12/19

|13
|625
|65
Presentation
AI Summary
This presentation provides an introduction to ITSM/ITIL, including its structure, methodology, and benefits. It also discusses the changing role of ITSM in Wipro and the future of ITSM in the industry. The presentation highlights the importance of ITSM in improving business efficiency and addressing management challenges.

Contribute Materials

Your contribution can guide someone’s learning journey. Share your documents today.
Document Page
INFORMATION TECHNOLOGY SERVICE
MANAGEMENT

Secure Best Marks with AI Grader

Need help grading? Try our AI Grader for instant feedback on your assignments.
Document Page
INTRODUCTION
ITSM or Information Technology
Service Management is application of
ITIL (Information technology
infrastructure library) services to
provide It management services to
organizations (Almeida, de Vasconcelos
& Pestana, 2018). ITIL contains the
guidelines for the company to address
management challenges and provide
effective measures to utilize the new
technologies. ITSM addresses issues
and services efficiently and provides
effective solutions, Organizations use
ITSM to smartly remove issues and
increase opportunities of growth and
development in the market. ITSM
helps organizations to improve
business with its cost effective
measures which are efficient. ITSM
overall benefits organizations greatly.
Document Page
STRUCTURE OF ITSM/ITIL
Document Page
METHODOLOGY OF ITSM

Paraphrase This Document

Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Document Page
BENEFITS OF ITSM/ITIL
Document Page
Graphical representation of the benefits of ITSM
Document Page
ITSM IN WIPRO
Wipro services ITSM services are used widely and Wipro in
itself uses ITSM to manage the aspects of IT services.
The rise in the use of ITSM processes have increased in the
past few years and have shown significant improvement.
The relentless customer demand is easily met by the use of
ITSM program and the quality of service offered have also
improved.
The company has benefited from its product and the share
prices have gone up.

Secure Best Marks with AI Grader

Need help grading? Try our AI Grader for instant feedback on your assignments.
Document Page
IT SERVICES AND
CHANGING ROLE IN
WIPRO
ITSM services provided by Wipro
have changed dramatically from the
past decade.
Wipro are constantly implementing
new modules into their IT policies and
experimenting to develop new ones.
The demand in the market involve
capex expenditure.
Wipro’s Tools Assessment-as-a-
Service (Taas) is widely used as it is
cost effective and provides more
value.
ITSM process and programs in Wipro
have been modified to cater to the
numerous needs of the organisation
to remain competitive in the market.
ITSM caters to the ever ending
demand of the customers in the
market.
Document Page
SUCCESS FACTORS IN WIPRO
Determining the right individuals for the job.
Proper technology and process planning.
New strategy development and implementation.
Improve interaction among employees.
Assessment of the process and maturity level of ITSM to understand
the working and current condition (Ciesielska, 2017).
Document Page
Graphical representation of Wipro’s share price

Paraphrase This Document

Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Document Page
FUTURE OF ITSM
The future of ITSM or Information System Service Management will
see transitions in relation between the IT services and government.
AS-a- service will become the prominent service.
Cloud-counting services and process will channel huge investments
in ITSM programs and services (Anderson, & Bishop, 2018).
ITSM will be commonly used to respond to complex issues in
enterprises (Ramsden, 2018).
Document Page
References
Almeida, T., de Vasconcelos, J. B., & Pestana, G. (2018, June). A
knowledge management architecture for information technology
services delivery. In 2018 13th Iberian Conference on Information
Systems and Technologies (CISTI) (pp. 1-4). IEEE.
Anderson, J., & Bishop, R. (2018, September). An ITSM For A New Era:
Leaving A Self-Supported Internal Legacy System For A Brighter
Future In The Cloud (s). In Proceedings of the 2018 ACM on SIGUCCS
Annual Conference (pp. 111-113). International World Wide Web
Conferences Steering Committee.
Ramsden, G. (2018). Agile ITSM Transformation.
Ciesielska, M. (2017). Implementation of ITIL Service Lifecycle in small
and medium-sized enterprises of Polish ICT sector. Information
Systems in Management, 6.
Document Page
THANK YOU
1 out of 13
[object Object]

Your All-in-One AI-Powered Toolkit for Academic Success.

Available 24*7 on WhatsApp / Email

[object Object]