Innovation in AAT Kings: Strategies for Performance Evaluation

This document discusses the concept of innovation and its importance in AAT Kings, a travel sector company. It covers strategies for evaluating the performance of key systems and processes in the organization.

Innovation

Contents
INTRODUCTION...........................................................................................................................1
PART A...........................................................................................................................................1
PART B...........................................................................................................................................7
TASK C.........................................................................................................................................20
CONCLUSION..............................................................................................................................31
REFERENCES..............................................................................................................................32

INTRODUCTION
Innovation refers to an activity and process of converting and translating idea and
invention into a good and service that generates values and for which target audiences will ready
to pay. To be acknowledged an innovation, a thought must be replicable at an economical cost
and must fulfil a particular need and requirement. In includes purposeful function of information,
imagination and programme in deriving better or diverse values from resources and considers all
activities by which new thought are arisen and occurred and transmitted into useful commodities.
This written document is supported to AAT Kings which was incorporated in 1912 and is a
travel sector company and operating its business as a tour operator and has been assisting
travellers, tourist and individual all over the world who plans to discover and explore Australia
and New Zealand from top to bottom. This document will cover information about quality
management and continuous improvement theories, risk management concepts, sustainability
practices, organisational learning principles and cost benefit analysis methods. Further, will
explain about organisational systems, processes, policies and methods to develop a continuous
improvement plan and communicate the plan to relevant stakeholders (Alexakis, 2016).
Moreover, the report will consider information about resource allocation and management
strategy.
PART A
Question 1: Describe the following methods of analysing and evaluating programs, systems
and processes in an organisation to ensure sustainability
Benchmarking
It is an activity of evaluating the performance of an organisation’s
commodities, facilities or procedures towards those of another
business included to be the best in the business sector. In context
of AAT Kings, it can be an activity of measuring the execution of
the enterprise’s services. It can be a way of discovering what is
the best execution being accomplished whether in a specific firm,
by a rival or by an entirely different sector. This data can then be
utilised to find out gaps in company’s procedures in reference to
attain a rival benefit.
1

Financial Analysis
It is an activity and procedure of measuring business, projects,
budgets and other finance-associated transactions to analyse their
execution and suitability. In AAT Kings, this kind of analysis is
utilised to determine whether an entity is stable, solvent, liquid or
profitable enough to warrant a financial investment. The most
crucial benefit of financial statement analysis is that it offers an
idea to the investors about determining on investing their money
in a specific organisation.
Questionnaires and
interviews
A questionnaire is written document which consider a range of
questions related to a specific topic. This document is used for
survey or collecting information about a particular project
(Gavrieli, 2020). Interview is an act of making face to face
interaction and it is also a process of questioning-answering.
Mystery shopping
visits
It is an activity within an individual visits a retail store, restaurant,
bank branch and any such destination with the purpose of
evaluating the quality of consumer experience, There are several
establishment that explain brief processes and parameters to make
sure that consumers will have a good experience in their sales
locations.
Social media
monitoring
It is an activity of utilising social media tools to track, collect and
analyse the data of certain people or teams, basically
organisations, to measure their reputation and distinguish how
they are perceived online. In AAT King, the management of firm
perform this process to assess the firm position in marketplace by
monitoring and collecting information with the help of social
media tools.
Business Meetings It is acknowledged as a gathering of two or more individual to
discuss thoughts aims ad objectives that concern the working
2

environment. The thoughts of business meeting are often to make
essential decisions towards the firm. In AAT Kings, this kind of
activities is performed in it to on a particular business related
topic, issues and aims or objectives of company.
Question 2: Explain performance management used in organisations.
Performance management is a procedure of assuring that set of actions and outputs achieves an
establishment’s goals in an efficient and appropriate form. It can make concentration on the
execution of a company, a department, an employee and the procedures in place to administrate
specific tasks. In AAT Kings, It is systematic activity of administrating and determining the
worker’s execution against their key execution parameters or aims.
Question 3: Describe each of the following evaluation tools which can be used to
measure performance.
SWOT
analysis
It is a strategic tool and method with the help of this activity an
organisation like AAT Kings can determine the capabilities, weaknesses,
opportunities and threats or risk of business.
Process
mapping
It is an act of generating a workflow diagram with the aim of gaining a
accurate and reliable understanding of how a process and its parallel
activities work. Mapping out business activities is great and immense
form to acknowledge all the phases required accomplishing a workflow.
Management
by objectives
It is a strategic management model and tools that goal to develop the
execution of a company by clearly explaining objectives that are
concurred to by both administration and workers. In AAT Kings, the
administration can implement and use it to improve competitiveness and
also help the establishment to link the firm’s fiscal aims like profits and
minimised costs, with the aims and execution evaluates for each
administrator.
Forced
ranking
It is a contentious workforce administration tool and method utilises
intense yearly evaluations to find out an organisation’s best and worst
executing workers, utilising person-to-person comparisons.
3

Brainstorming It is an activity and process for generating creative ideas and solutions
through intensive and freewheeling team discussion. Within those
activity, each individual is motivated to think aloud and suggest as many
ideas as possible, no matter seemingly how outlandish or bizarre.
Question 4: Describe the following continuous improvement theories.
Kaizen Kaizen is an approach which was introduced by Japanese. The approach
majorly focuses that the organisation can make its performance better
through the continuous improvement in its operations and employees.
According to this approach the organisation seeks the growth with
gradual and methods processes. This concept includes a lot of aspects like
appreciating the continuous improvement into the methods or the
processes used in organisation. The engagement of employees in the
proper decision making. This concept also includes making the
organisational culture comfortable and happy so that the employees
becomes very much satisfied with the working environment. It is also
concern with making the work environment so effective and efficient by
encouraging the team environment and making the work place less tiring
and more satisfied and fun. Some of the goals or accomplishments of
kaizen concept includes control of quality, inventory management,
effective product development, Just in time delivery method, and etc. The
concept is not just related with bringing the major changes or
improvements into the organisation but also is related with bringing small
changes and improvements. But majorly the organisation focus upon
team work more where all the improvements or the changes are brought
in the organisation through the concern of employees.
Six Sigma This is an approach used by the organisation in a view to minimize the
errors. The approach uses the data and the statistics to minimize the errors
done by the organisation. Through the company's past data the company
plans detect the areas where the errors are present and through that
information they tries to minimise all those errors. In this the organisation
compares the variation in which it employees the organisation actual
performances with the standards (Fuller, 2017).
Question 5: What does ‘organisational learning’ refer to? List at least six
organisational learning principles.
4

Organisational learning: It refers to a process in which the knowledge which is yet acquired by
the organisation from its past learnings and experience, it shares it all with the whole employees
and make them learn about how they can handle and performs the work. Through these
knowledge the organisation can only make its experience and performance better.
Six organisational learning principles: The six organisational learning principles are:
1. system thinking: In system thinking the organisation consider itself a member of large
community world rather than some isolated body.
2. Personal mastery: In this the basic objective of the organisational learning is to make the
employee a master of that field or work.
3. Mental models: In this the organisation encourages the thinking and the perspectives of
the employees so that their mental ability gets improved.
4. Building shared vision: In this the company or the organisation shares the visions which
they has with the organisation. All the employees has given the same opportunities to
build up the vision for the organisation and they can share the same with the others.
5. Team learning: It promotes the collective learning. The teams are made by the
organisation and then they work very much closely with each other.
6. Learning aligned with results: Managers and employees in every organisation posses
specific knowledge related to contribution towards success of their organisation.
Learning is something that will help in achievement strategic objectives.
Question 6: Explain three methods you could use to inspire and reward innovative and
creative ideas within an organisation.
Employee involvement: the organisation should encourage the involvement into the
employees into bringing the new and creative ideas for performing the work. The
organisation should make sure that all the employees should have the equal level of
involvement into the work and they must make sure that employees do come up with
something good and creative.
5

Flexible working: The organisation should initiate the flexible working style and time
into the working environment, this would enable the employee in working into a relax
environment and due to which the employees can generate more creative and innovative
ideas for performing the task. The organisation should also motivates the employees and
appreciate the one who contributes good ideas or opinions. Appreciation can increase the
motivation level into an employee.
Tangible rewards: The organisation should award the employees with the tangible
rewards when they comes up with the creative and innovative ideas. These rewards can be
in form of prize money, bonus, salary increase and so on. Such kind of rewards does
motivates the employees in giving their required contributions.
Question 7: Read the linked Internet article below and answer the two
questions.
What is the relationship between innovation and creativity?
Creativity is a concept that is related to having focus in the practices of entrepreneurship.
Entrepreneur are willing to create some new values by investigation in new ideas and
generation of some specific recommendation that are used for supporting the structure. It is
also helpful in building of teams of different ideas to collect necessary resources for new
innovations.
Creativity can be defined as a literature arsing from the innovation and is related to having
creating solutions in new products services and processes. It is regarded as the successful
implementation of creative ideas and the way it is accepted by successful organisations.
Innovation is regarded as the ideation process of “Fuzzy front end” of the innovation that is
reflecting the understand of creativity as the initial step. Innovation is one of most
important ned objective that is part of structure of a organisation and supporting overall
creativity so that there can be a proper relation between these two aspects.
Do you think that you need to be creative to have sustainable practices? Explain with
your own viewpoints.
Creativity is present with the continuum of activities that is ranging from minor Changes to
radical breakthroughs. The meaning of a creative strategy is varying with the job involved.
6

It is not necessary to be sustainable and be creative at the same time because there is
always a difference between being creative and production of new ideas that have to be
applied in the process of innovation. Creativity is to be related with only having a lasting
impact over a domain so that there can be initiation of change and there is new value that
can have a direct ling with the process of entrepreneurship.
Question 8
Risk Management
Concept
Description& Purpose
Risk Management
Process
It is a process through which an organisation manages its risk
through which they are prone. The process includes the five
steps these are:
1. identification of risks
2. Analysing of the risks
3. put weight-age upon the risk so that they can rank the
associated priorities.
4. Take the required measurement to cover the risk.
5. Monitor and control the risks.
Risk Rating and
Assessing Matrix
It is a table or the matrix in which the organisation measures
the risks in the level of its impact. It is put according to the
impact it would be going to put into the operations of
organisation and how often it will going to happen.
Risk Consequence They are the actions which are taken by the organisation in
the consequence of the risks. These actions saves the
organisation from the impact of risks.
Risk Register Risk register is a document in which the organisation registers
all the anticipated risks and the actions which they can take to
minimize those risks.
Question 9: Explain cost-benefit analysis. Outline the steps in cost benefit analysis
method.
Cost-benefit analysis: It is an analyses in which the business accumulates all the benefits
7

which they are getting for a particular opportunities and then subtracts the cost associated
with it. If the cost associated with that opportunity or the project is within the bearable
range of the organisation, then they take that opportunity.
Steps in cost-benefit analysis method: The following are the steps in analysing the cost
benefit:
1. Specify the options which are available with the business.
2. Calculate the cost and benefit associated with each business options.
3. Compare the cost associated with the benefits calculated.
PART B
1A: In this task, you will review and establish strategies to evaluate performance of key
systems and process of your workplace (or the simulated workplace).
Workplace ORGANISATION: AAT Kings
the company operates among the new Zealand and Australia.
The company AAT king is a travelling operator company
which is engages in travelling business. It takes the
responsibility of the travellers and help them in their tourism.
The company provides the facilities of short or day tours,
guides tours and etc.
Process, program or
system to be reviewed
The organisation AAT kings uses the out dated technology
into their operations and activities.
Apart form this, they also do not have the featuring at digital
platform.
Innovative process,
program or system:
The organisation should review their technological system
and up gradation. The technology which is used by the
company is very out dated. Through the use of technology,
the organisation can bring ease in their operations and
activities.
Also the organisation should use the digital platforms for
their operations. Through introducing their organisation at
8

digital platform will open a new revenue stream. The
organisation details can be available with every person and
there they can access the site and watch about the offers and
services offered by the organisation.
Organisational Policy or System
Name:
Organisational Policy or System
Name:
Strengths The organisation AAT Kings
provides the excellent touring
experience to their guests by
making the proper guidance for the
employees and also through the
proper services.
The company also the professional
employees who are very good
skilled and knowledgable. The
employees are very much trust
worthy and provides good services
to the guests.
Weakness
es
The company lacks the
technological up gradation and
advancements into their system.
The AAT Kings also does not show
themselves at the digital or online
platforms.
Opportuni The company has the opportunity The company should also have the
9

ties to upgrade the technological
system so that they can serves to
their customers very well.
opportunity to develop a new
stream for their revenue through
introducing themselves at the
digital platform. They can take the
help of various social media sites
for promotions and advertisements.
Threats The company can face the
challenges or threats from the
competition which are prevailing
into the tourism industry.
The company also have the threats
from the political factors. As any
unfavourable rule or regulation can
cause an impact upon the
operations of the company.
Strategies, Improvements and Action Plans
Organisational Policy or
System
Name: Technological
factor
The technology which is been used by the company is
out dated which causes some sluggish operations into
the organisation. To eliminate this, the AAT kings
10

needs to adopt the management information system
where they can store, save and share the informations
and data. This would also help the company in bringing
ease into their workings (Wu, 2016).
Organisational Policy or
System
Name: Digital platforms
The company AAT kings has not yet introduced
themselves at the online and digital platform. To
eliminated this they can bring themselves up there by
making their own digital site and establish themselves
at various social media platform like facebook,
Instagram, twitter and etc.
1B: Undertake detailed analyses of supply chains, and operational, product and service
delivery systems; identify performance measures; analyse performance reports and
variance; and identify changing trends and opportunities.
System or Processes New Innovations, changes, and opportunities identified
Supply chain The supply chain of the company should be such that it cost low
to the company and the route through which the AAT kings is
making the resources available short be very much effective.
Here effective implies the short time taken by the resources to
reach to the ultimate party and it must incurred the low cost for
the AAT kings organisation.
Operations The operations of the company can bring innovation through the
use of management information system. Through this the
11

organisation can bring ease in performing their work. It also
helps the company in making their work easier to perform and
has the total accountability for their activities or transactions
done yet.
Service delivery
systems
The delivery system which should be adopted by the company
needs to be very much effective in terms of its speed. The
services should be delivered in time and by to the right people at
the right time, creating the time, place and product utilities.
1C:advice from digital marketing specialist of the organisation on how to tap on these
technology and electronic commerce opportunities
Email Communication
Digital World
14 July 2020
Subject: Advices in regard with digital marketing
To:
Dear specialists and stakeholders,
This email has been draft in a view for gathering some advice with regard to how we can
apply the digital marketing in the organisation. Our organisation AAT kings has been
planned to performs the digital marketing of our operations, for this process we needs the
guidances and advices for your company. Waiting for your early reply.
Thank you
Joseph
Manager at AAT Kings
Advice and Suggestions from Specialists: The following advices you can follow for
introducing the digital marketing in your organisation.
 Introducing the organisation at various social media platforms or sites like facebook,
Instagram, twitter and so on. Through this the organisation can create an awareness
12

among the people. As the reach of the digital marketing is very high the numerous people
would watch the company's profile.
 The organisation needs to create its own site online. Through that site the company can
show the offers or services which they have to offer to the guest with some customer
reviews and pictures also.
 The customer services should be also very advance, as when any person or customer calls
up to the company, they should be respond them very well and provides all the necessary
information to them.
2A: The performance improvement brief
AAT KINGS
Performance Improvement Plan Brief
To: Recipient Name
From: Joseph
cc: Name
Date: Date
Re: Subject
The company needs improvements into their technology used and the introduction of
digital marketing. The company only lacks behind in these two areas only, and in these
they need improvements.
These improvements are necessary as they bring the ease into the operations of the company.
The technology development would helps the company in maintaining the proper accounts
of their operational activities. The company with the help of the management information
system can enable the organisation in making the good decisions with respect to the its
working and future plans.
Through the introduction of digital platform the company also can perform the advertising
and marketing activities at a huge scale. Through digital marketing the company can create a
brand awareness among the targeted people and they can also performs the various
promotional activities or the company. This can also saves cost for the AAT kings.
13

2B Creative climate and organisational learning by promoting interaction within and
between work groups.
1) Provide a screenshot of your AATKings or chosen company account.
2) Provide a screenshot that you have Included at least two individuals/teams within
this account.
3) posted a message to everyone within the application that the two best ideas of the month
voted will be rewarded with one week of paid leave from the organisation.
A great kudos to these two top employees, lawn and dassy, as they have helped the organisation
by providing the creative and innovative ideas through which the company can ease up their
operations. The company is providing them the bonuses and the certificate as a thanks.
4) Provide a screenshot that you have posted a message to everyone that if a new idea is
implemented and fails, everyone will accept it since your organisation is promotion
innovation and continuous improvement.
14

All the strategies and the plans which the organisation establish is with the consult of whole
employees, therefore, any failure of plan will also impact the working of employees and they
have to accept the failure also.
Task: implementation of innovation process
3A: Promote continuous improvement and sustainability and address the impact of change
and consequences for people.
INNOVATION e-NOTICE TO EVERYONE
Sustainability development refers to the adoption of activities in the organisation which
helps the organisation in bringing up the stable growth and survival into their system. The
innovation in technology and digital marketing helps the organisation in brining the
stability and sustainability which would benefit the whole company.
Develop a flow ch
The company, AAT king can bring change by making the employees realise about the need
to bring change into organisation. By solving the quires related to the change the
organisation can win the confidence of the employees and then they will also coordinate
properly with the organisation (Loken, 2019).
15
Innovation change
Realising the need
for innovation
Select the methods or
processes which can
bring innovation
Establishment of
change

3B continuous improvement plan and a communications plan for the individuals and teams
of your organisation
CONTINUOUS IMPROVEMENT PLAN
TO: lawn
FROM: Joseph
DATE: 14 July 2020
The continuous improvement would help the organisation in bringing the required change
and improvements into the organisational system. The company must focus on to bring
improvements, these improvements must not be necessary to bring in large or big areas but
the small improvements do also counts.
Areas of Concern: To make the proper concern is the growth and development of the
employees. The company consider that it is the employee only who needs the constant
improvements.
Observations, Previous Discussions or Counselling: With the increase in the changes
into the market and market requirements so far, the organisation has observe the need to
bring regular improvements into the employees learning and development.
Step 1: Improvement Goals: These are the goals related to areas of concern to be
improved and addressed:
1. The need to bring the required development in the employees’ skills and knowledge.
2. The need to bring the advanced technology into the system.
3. The need to introduce the company at digital platform.
Step 2: Activity Goals: Listed below are activities that will help you reach each goal:
Goal # Activity How to Accomplish Start Date Projected
Completion
Date
16

1. Bring the
improvements into the
employees skills
By providing the
necessary training and
development program
to them
20/07/20 1 August 2020
2 Adoption of advance
or up dated
technology into the
system
To establish the
management
information system
22/07/20 27/07/20
3 Introduction of the
company at digital
platform
By the adoption of
digital marketing into
the operations
25 July
20202
22 august 2020
Step 3: Resources: Listed below are resources available to you to complete your
Improvement activities (may include other people’s time or expertise, funds for training
materials and activities, or time away from usual responsibilities.)
1. Trainer so that he can give the required training and development program to the
employees (Grigoriou, 2017).
2. The organisation which can provide the management information system in the
organisational system.
3. The organisation needs to hire the services of another organisation or should hire the
employees which can introduce the organisation at digital platform
Management Support: Listed below are ways in which your manager will support your
Improvement activities.
1. The manager can cooperate by encouraging the employees in taking these training
and development programs.
2. The manager in this case should encourage and motivate the employees the need to
bring technology in the system as it will only help the organisation in bringing ease
in their work.
17

3. The manager should help the department in managing the activities at digital
platform.
Step 4: Expectations: The following performance standards must be accomplished to
demonstrate progress towards achievement of each Improvement goal:
1. The employees skilled should get improved through these training and development
program.
2. The work and the operational activities of the organisation should get improved
through the technology up gradation and advancement.
3. The company advertisements and promotional activities would get increase. The
organisation should also get increase their brand awareness and image (Camisón,
2018).
4. There will be increase in overall revenue with high promotional activities that will
lead to higher growth
5. There will be higher focus towards achievement of higher efficiency and cost
effectiveness as organisation has limited resources.
Step 5 Progress Checkpoints: The following schedule will be used to evaluate your
progress in meeting your Improvement activities.
Goal
#
Activity Checkpoint
Date
Type of Follow-up
(memo/call/meeting)
Progress
Expected
Notes
1
Training and
development of
employees
30 july
2020
Meetings yes
2
Establishment of
advanced
technology
25 july
2020
Memo Yes
3
Introduction at
digital platforms
1 august call yes
18

Communication Plan
Stakeholder
e.g. staff,
general
manager, team
leader, project
manager etc.
Communication
Strategy
e.g. email, training,
meeting, newsletter,
Description
What information will you include in the strategy?
Staff
Through emails and
meetings
The information regarding the conduction of
training and development program for the
employees to bring improvements into their
workings
Project
manager
Through meetings Information regarding the up gradation of
technology into systems.
Stakeholders
Through email and
meetings
Need to bring the organisation at the online
platform.
3C: Review, evaluate and implement the innovative process & contingency plans
Plan Name:
Commenced: 20th July, 2020
Team/Individual Name:
Review Manager: Project manager
Review Date: 22nd August, 2020
Planned Outputs
19

 Adoption of advanced and upgrade technology in overall system
 Use mentoring programs of a period of 11 days for employees
 Introduction of the brand on various digital platforms
Improvement Plan Performance
(consider at least 3 issues – deadline, budget and quality)
Planned
 Need of quality skills for proper launching of brand on various digital platforms
 Limited availability of financial resources and budget for launching of various
mentoring programs
 There is limitation of time for Adoption of advanced and upgrade technology in
overall system that is just 5 days time period from 22 July to 27 July
Failures and Lessons Learned
(mention at least 4 lessons learned from the project)
 There must always be a specified time period that have to be calculated before
hand so that there can be proper adoption of practices that can lead towards
achievement of objectives of the set plans.
 Resources are very crucial for achievement of every single objective in a
organisation
 There have to be timely assessment of the progress made at various earlier stages
before the project has reached to end. After a time period of 2 days there should
be Continuous review by project leaders and managers.
 The main objective of every smaller tasks is to work to be a part of continuous
improvements and innovations
Contingency plan for the continuous improvement
(Based on the previous sections identified, variance from your expected and actual and also from the failures and
lessons learned, list at least 4 contingency actions to modify the process)
 Always have a particular grace period in hand that is minimum of 5 days
 There must always be some extra financial resources that can help in achievement
of timely objectives without budget restrictions
 Leader must use a participative and democratic style of decision making so that
there can be creative process of decision making
 Focus of the training programs should be towards enhancement of skills top use
digital media platform.
3D Risk analysis, cost benefit analysis and communicate costs/benefits to stakeholders
Strengths
Through the continuous improvement plan the organisation can bridge the
gap between the standard goals and the actual goals.
20

Weaknesses The non motivational behaviour of the employees would result into
weakness (Ang, 2020).
Opportunities The company has the great opportunities in bringing required
improvement into the organisation operations.
Threats Any risk or uncertainty can create the threat for the improvement plans.
Risks identified in the SWOT analysis on the Risk Management
Risks Likelihood Consequence Control Measure
Un motivated
employees in taking
the training and
development
programs
Very less Can waste the
motivate behind
organising the same
Tell the managers to
encourage the
employees by
showing them the
reason behind it.
High cost
Average The company have to
incur high cost for the
availing the advanced
technology.
Performs the proper
research about the
organisation which
can provide the
required services at a
low cost.
A cost-benefit analysis for the innovations and improvements
Cost-Benefit Analysis Template
Costs in one year Equipment - $50,000
Staff -$ 100,000
Digital Marketing Costs -
$40,000
E-commerce - $ 30,000
Total Costs – 1, 80,000 $
Benefits in one year (Tangible) Cost savings in training - $
20, 000
Cost savings in marketing
Total Benefits – 40,000
21

Benefits in one year (Intangible)
- $ 20,000
Motivated employees due
to work from home
Comparison of cost and benefits 1,80,000 – 40,000 = 1,40,000$
Overall outcome of analysis In 1 year, the e-commerce investment will pay back its
original cost and generate additional income.
Communication through email on the costs and benefits of innovations and improvements
to relevant stakeholders.
AAT Kings
14 July 2020
Subject: cost benefit analyses
Dear All Stakeholders,
The innovation which the organisation is planning to bring into the system is bringing the
benefits in the company, so it would be feasible for our organisation to proceed with the same.
Joesph
Manager
TASK C
1A: In this task, you will develop resource bids in line with outputs specified in business
plan; Analyse resource requirements to identify proposed costs and benefits
Resource bids are required by cafe so that goals and objectives are achieved in proper manner. A
record is to be maintained of resources which depicts that what resources are to be used and
which one to call as priority.
There are several resources which are needed and are mentioned below-
 Human resource- These are one who manages, control and formulate policies as well
as procedures within the organisation. Also they are responsible for hiring and selecting
of employees for vacant post. Thus, in relation with AAT kings it is crucial for them to
acquire them with proper considerations. Therefore, they can increase and enhance the
productivity of business.
22

 Financial resources- Further comes the financial resource in which it involves cash,
assets, capital. They help in carrying out the business functions smoothly and properly.
 Raw materials- In this, it involves machines, furniture, food, etc. It is essential for cafe
to use raw materials with with proper considerations so that final output is achieved in
effective way.
 Physical resources- This is also important one in which premises as well as other
equipment are to be used & acquired. In relation with chosen firm, they need t be aware
about such physical resources so that quality of service is being provided to customers.
Therefore, when preparing for business plan it is important to use them in effective way through
which objectives are achieved properly. It is duty of manager to make ensures that resource
bidding is done with proper market research. Moreover, it has been also examine that when
developing business accurate measures are to be adopted so that problems or error do not occur
in near future. It is possible to for an organisation to achieve mission and vision of company
without using these specified resources. Furthermore, when using them they are to be used in
most efficient manner. So, appropriate market research is to be done so that correct and suitable
resources are used by cafe.
1B: In this task, you will consult with key stakeholders to determine the nature and level of
resources required. To do this you will also need to explore and research specific area
information using Internet on the approximate costs.
STAKEHODLE
R
CONSULTATI
ON &
RESOURCE
ANALYSIS
Premise /
Location
Information
on location /
Additional
resources
Proposed
costs
Identified
Stakeholder
23

premise required for the
specified location
identified groups within
the location /
premise
Sydney
Bondi beach-
one of the
most visited
sites in
Sydney and
have many
hall cafes. As
a tourist
destination, it
will be great
place for
opening a
cafes.
As it is a beach
destination,
additional
resources which
will be required are
manpower, strong
network
connections and
distribution
channels.
IT will cost a
huge as
because of
government
rules and
regulations,
registries,
setting up
costs etc.
Thus, the
estimated
proposed cost
is around
$4000 and
other research
cost for work
is around
$300.
Stakeholders are
crucial integral
part of business
who have stake
for different
motives. The
identified
stakeholders are
tourists,
investors,
government.
Brisbane
Fortitude
VALLEY- It
is known for
its night life,
cafes, bars,
clubs etc. The
location is
cheaper as
compared to
Sydney.
Resources which
will be required for
this location are
retailers, land,
suppliers. It is
important for AAT
Kings to focus on
these as because in
area there many
other competitors
In this the
proposed cost
is around
$200.
Because it is
less
expensive ion
comparison
with Sydney.
Because of
In this, identified
stakeholders are
customers,
government,
suppliers. The
project manger
make ensures that
their interest is
fulfilled in proper
way.
24

Moreover, it
is easier to
attracts
customers
because of
large
population
and adults.
Also,
resources are
easily
available
because of
nearby
residential
areas.
who deliver quality
of service to
customers. Thus,
prior market
research and back-
up plan is to done
to deal with critical
situations.
cost
effectiveness
this place is
suitable and
best option to
star a cafe.
Perth
North
bridge- IT is
being
considered as
cultural site of
Australia with
modern art
galleries and a
kind of 19th
CE place.
In this, there many
other additional
resources required
for cafe opening
such as artist,
designer, local
employees. It is
different location
famous for its
unique as well as
old architecture
and accordingly
the cafe need to be
prepared with
appropriate
The cost of
work,
research and
other
processes are
around $300.
It is quite
expensive
because of its
modern art
culture and
gallery. So,
when staring
cafe one need
to be properly
Within this,
identified
stakeholders are
again end users,
society, investors.
25

resources. aware about
their culture
so that
business id
carried out
properly.
Stakeholder Approval: [
Y
]
[
N
}
Location approved is Brisbane for
cafe AAT Kings.
Stakeholder Comments: The approved location is best
suitable for chosen cafe as because
of hype night life.
Stakeholder Signatory and
Date:
Joseph
13-07- 2020
General Manager Signatory and
Date:
Bob
13-07-2020
IDENTIFY OPPORTUNITIES TO SHARE RESOURCES ACROSS BUSINESS
UNITS
Residential areas- The chosen organisation or say cafe is has the opportunity to share
resources across business units by accessing society for acquiring resources which are
used with top priority.
26

Local staff- By hiring local staff for cafe it is easier to access resources which are rare by
of localised employees.
2A: In this task, you will develop resource plans that detail the acquisition and allocation of
resources, timelines and the relationship to business strategies, contingencies, plans,
programs and processes; Determine internal resourcing capabilities and external
resourcing requirements; Identify risks and establish risk management processes
Resource plan 2B. Based on the resource allocations, fit-out plans and identified risks, you will
now develop procedures for the evaluation of resource allocation and incorporate them in
resource plans
Acquisition and
allocation of
resources
In reference with chosen cafe, they need to acquire resources
such as employees, capital and furniture. Allocation is to be done
by properly examining which resources is used mostly.
Timeliness It is defined as distance between when credentials are expected
and when they are available for actual use. So, timeliness is to be
examined so that everything is managed properly.
Business strategies In business resource plan, business strategies are used with
appropriate analysis as well as research depending upon the level
of firm. Moreover, to understand the relationship to business
strategies Porter Generic Model can be used during business plan.
Contingencies The risk associated with this business pan is unknown changeable
demand of customers and dynamic rules as well as regulations of
government. Moreover, competitors can use conspiracy against
new firms.
27

Plans It is also known as the internal analysis. It concerns an appraisal
of an organisation’s resources and capabilities in the context of
value creation opportunities and other external developments.
Resources are the organisation’s assets, knowledge and skills.
Programmes Various social programmes are to be conducted for the awareness
of cafe which will be also helpful in promotion and advertising.
Processes In this, external resourcing capabilities are identified for example
fire exit, emergency services comes under this category.
APPROXIMATE FIT OUT COSTS & BUDGET
CONTINGENCY OR BACKUP PLAN (refer assessment brief for further information)
Contingency Plan:
28

Trigger- It depicts what are the chances or situations that put entrepreneur to prepare for
contingency plan. For example- chosen might get affected by country's government rules
and regulations.
Response- It reflects how the response will be done or reacted to that event or situations.
Timeline- This reflects what can be done to solve risk and how much time it will take.
Identified Risks:
 Uncertain demands of customers.
 Dynamic increase of technology
 changeable government policies and procedures
Risk Management Process you will follow:
Asset or Resource name Possible Risks with this
resource
Risk Management Strategy
Cafe- warehouse Cost of rent might get
increase which can affects
the cafes financial budget.
The strategy which will be
used is accept it. This can be
managed through inc -
reasing sales volume of
cafes.
Employees Risk associated with this
resource is that they can
demand high income
because of their own
localities and also might
not understand cafe goals.
The risk management
strategy in this will be top
transfer it. In this employees
who are not performing well
can be transferred to other
branches.
Equipments With this resource risk is In this,k risk strategy will be
29

that the location is related
with culture and modern
arts so, any faults in
machinery can cause a huge
problem to business.
to reduce it which means
that measures are to be
adopted so that it is easier to
handle equipment
effectively.
2B. Based on the resource allocations, fit-out plans and identified risks, you will now
develop procedures for the evaluation of resource allocation and incorporate them in
resource plans
PROCEDURES FOR THE EVALUATION OF RESOURCE ALLOCATION
Evaluation
 The resources will be allocated by analysing project & team and work will
assigned to them by using skills matrix.
 Risk will be uncovered earlier for example certain risk associated with location
and resources are specified after analysing above stated tables.
 Progress and performance level of project will be identified as well as how much
workload does the project have will be also examined.
 Project will be analysed through use & going through past projects.
 Improvements will be done after all the process has been gone through.
2C. In this task, you will apply organisation's procedures to obtain approvals from senior
management.
OBTAIN APPROVALS FROM SENIOR MANAGEMENT
AAT Kings
30

13-07-2020
Subject: Approval
To: Senior management- director
Dear Director,
The project of cafe and its infrastructure process has been done with proper time
management. It has become important to carry out the process at further aspects for
achieving the desired common goals. The quality, research and other crucial stages have
been clearly stated. So, now we need of yours so that organisational procedures can be
accessed in appropriate considerations. It will be an opportunity for us to examine
organisational procedures for managing risks.
Thanking You
John Mathew
Marketing manager
3A: In this task, you will allocate resources in accordance with relevant legislation,
organisational policy and practices
LEGAL REQUIREMENTS FOR YOUR ORGANISATIONAL RESOURCE
ALLOCATION
 Designate the proper business entity
 licenses, permits, and registrations your business needs
 Make sure organisation is paying proper business taxes
 Do proper bookkeeping
31

 Get a founders agreement in writing
 Set a vesting schedule for all founders and early employees
 Employer identification number (EIN)
3B: In this task, you will manage resource allocation to enable achievement of business unit
objectives
MANAGEMENT OF RESOURCES AND ASSETS TO MEET BUSINESS
OBJECTIVES
Managing of resources is very important as it will help in conducting the innovation process
in an effective manner. There is need for Samsung to do the innovation effectively for
managing the standards and quality of work. Asset management is also managed as it is a
roadmap that is helpful in achieving value by optimising risk, cost and performance of the
innovation. There is need to manage all the activities involved in analysing risk and working
properly to attain success in project. When there is no risk in conducting project then it will be
easy to achieve organisational goals and objectives.
NEGOTIATE AND OBTAIN RESOURCES WITHIN REQUIRED TIMEFRAME
AAT Kings
13-07- 2020
Subject: Negotiation over quote
To: Elever (supervisor)
Dear Director,
As per the received quote now the it is crucial to informed you about the prices that will
be occurred during project. Also, the time-frame has been sent to you which you will find
with attachment below and the received quote. So, it is request to go through these quotes
so that the final prices will be undertaken and to reduce the future problems it notes with
32

detailed information are being prepared.
John Mathew
Marketing manager
TASK 3
3D
Resources No. of
resources
allocated
No. of resource
used
Variation Your Explanation to
Management
Project Labour
Usage
40 40 0 There was enough labour
provided by the company for
completing the project.
Rented Equipment 10 10 0 The company used all the
resources required for managing
innovation and completing the
research work effectively.
Cafe Equipments
(freezer, cool room,
coffee machine,
dishwasher, etc)
5 3 2 All the equipments provided for
cafe were not used properly. This
is limitation of company as
workforce didn't use the cafe
equipments effectively.
Cafe Furniture
(Cabinets, chairs
and tables, etc)
3 3 0 Cafe furniture was used in proper
manner and the company is able
to work effectively.
Renovation
materials
10 10 0 It is seen that company is able to
manage the renovation materials
effectively and it is seen that
there is no problem faced by
people in managing the work.
33

Overall Costs 50000 70000 20000 It is important to manage
completion of project within given
cost. But in the present case of
innovation project, it is seen that
the cost required for completing
the cost was more than the cost
given for the company.
Fit-Out Projected
Time
15 members 15 members 0 All the people within the project
were effectively used for
conducting the project. This
reflects that this is helpful in
conducting a successful project.
TASK 4
4A: In this task, you will monitor compliance with program and project budgets and take
corrective action where necessary. To do this you will officially inform your supervisor what
actions you have undertaken to monitor compliance on resource allocation and usage.
MONITOR COMPLIANCE WITH PROJECT BUDGETS AND TAKE CORRECTIVE ACTION
Describe how will you monitor compliance and with project budget so that it does exceed resource
usage. Also mention what corrective actions will undertake and have already undertaken (in task
3D).
This is the given budget for completing the project of innovation effectively. These are the budget
planned for managing the functioning of innovation project.
34

The resource allocation will be done by the project manager and he is responsible for managing the
project activities related to the innovation project. There is necessity that all the project activities are
properly managed and they are monitored properly. The main objective of conducting the project is to
manage the functioning of project activities within the given budget. The project managers are
supervising subordinates and workers for completing the project activities in effective manner.
4B: In this task, you will prepare reports that clearly indicate the level of performance achieved
and any action taken to adjust or rectify procedures in meeting service and product delivery
standards
PREPARE REPORT THAT CLEARLY INDICATE THE LEVEL OF PERFORMANCE ACHIEVED
AND ANY ACTION TAKEN TO RECTIFY IN MEETING DELIVERY STANDARDS
35

Once you have decided on your monitoring approach and the corrective actions in the previous
task, you will now officially prepare a report (via email) for your director on these actions and
approaches. You may wish to include a reporting table with detail within the body of the email.
<xyz>
<1 august>
Subject: Discussion on monitoring of performance of project activities
To:
Dear Director,
It is to inform you that there is proper execution and implementation of project
activities and tasks within the innovation. I, as the project leader am ensuring you that after
attending meeting with the project members, I have analysed that there is no problem in the
execution of project. In the meeting, there was discussion about some legal factors which have
become problem in the success of project and these issues have to solved as soon as possible.
There is requirement for adopting all the legal laws that are involved within the project. Also,
vetsing schedule is prepared in order to complete the research work properly. The project of
digital marketing is successful and there is monitoring of the project activities. In the meeting, I got
to know that the main limitation of the project is time and I will ensure that project will be
completed within the provided time frame.
<abc>
<Project head >
CONCLUSION
The report presented above, shows the planning which is done by the AAT kings
company in which they have try to bring the required continuous planning into the organisation.
36

REFERENCES
Books and Journals
Alexakis, 2016.Greek cafés and milk bars of Australia. Halstead Press.
Gavrieli, 2020. The Impact of Appealing Dish Names on Plant-Based Food Choices in Corporate
Cafes: A Field Study.Current Developments in Nutrition,4(Supplement_2), pp.1302-
1302.
Fuller, 2017.Preventing conflicts among bid curves used with transactive controllers in a market-
based resource allocation system. U.S. Patent 9,589,297.
Wu, 2016. Integrating the talent management program as a new concept to develop a sustainable
human resource at higher educational institutions.International Journal of
Organizational Innovation (Online),8(4), p.146.
Loken, 2019. An Integrated Resource Plan for Public Service Company of Colorado (PSCo).
Grigoriou, 2017. Organizing for knowledge generation: Internal knowledge networks and the
contingent effect of external knowledge sourcing.Strategic Management Journal,38(2),
pp.395-414.
Camisón, 2018. The interplay between firms’ internal and external capabilities in exploration and
exploitation.Management Decision.
Ang, S., Liu, P. and Yang, F., 2020. Intra-Organizational and inter-organizational resource
allocation in two-stage network systems.Omega,91, p.102009.
Dellmuth, 2019. Institutional sources of legitimacy for international organisations: Beyond
procedure versus performance.Review of International Studies,45(4), pp.627-646.
Bray, 2019. ‘If I knew what was going to happen, it wouldn’t worry me so much’: Children’s,
parents’ and health professionals’ perspectives on information for children undergoing a
procedure.Journal of Child Health Care,23(4), pp.626-638.
Figenschou, 2019. Mounting media pressure: Push and pull forces influencing agendas, resource
allocation and decision-making in public bureaucracies. European Journal of
Communication,34(4), pp.377-394.
Seifzadeh, 2019. The role of corporate controls and business-level strategy in business unit
performance.Journal of Strategy and Management.
Acuña-Carvajal, F., Pinto-Tarazona, L., López-Ospina, H., Barros-Castro, R., Quezada, L. and
Palacio, 2019. An integrated method to plan, structure and validate a business strategy
37

using fuzzy DEMATEL and the balanced scorecard.Expert Systems with
Applications,122, pp.351-368.
Mohamed, 2019. Aligning Employees’ Objectives with the Organizational Goals.University Of
Khartoum Engineering Journal,(1).
Suvorov, A., 2016. Renovation surveys practice in St. Petersburg.
Odum, M., Meaney, K. and Knudson, D.V., 2020. Active Learning Training and Classroom
Renovation: Exploring Student and Faculty Perceptions in Health and Human
Performance
38

39