Transdev Auckland Case Study: Organizational Change and Innovation

Running head: TRANSDEV AUCKLAND CASE STUDY
Transdev Auckland Case study
Name of the Student
Name of the University
Author Note:

1TRANSDEV AUCKLAND CASE STUDY
Table of Contents
1. Identify two strategic levels of innovation change in the TA......................................................2
1.1 Justify how these strategies levels to innovation change ensure better quality services.......2
2. Four elements of organizational change that should be applied in the TA.................................3
2.1 Justify how these elements would improve the services of the company.............................3
3. One significant project management process to execute strategic level innovation....................6
3.1 One project management process to execute organizational change.....................................7
4. Employee developmental program..............................................................................................9
5. Discuss trends in technological advancement at a global level.................................................10
5.1 Advantages and two disadvantages of technological advancement....................................11
6. Problem-solving skills for organization change and innovation:..............................................12
6.1. Skills to solve challenges for the effective and efficient performance of TA:...................13
7. Evaluation of the feasibility of problem-solving project...........................................................15
7.1. Precautions considered for the execution go the project at Transdev Auckland:...............15
8. Steps of problem-solving with organizational instances...........................................................16
8.1 Analyzing the operational feasibility at every step of Transdev Auckland.........................16
9 Reference....................................................................................................................................19

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1. Identify two strategic levels of innovation change in the TA.
The two strategic levels of innovation changes that would be beneficial for TA are as
followings:
Incremental: The managerial approach of TA should be changed in the first place, the
concept of central beaurucracy should be replaced with regional autonomous governing bodies
so that all the minute details of the complexities faced by the customers can be professionally
addressed.
Transformational: The existing practice of quality enhancement can be replaced with the
more support to both the external and internal consumers of this organization using TMS or
Ticket management system (Klofsten et al., 2019). The appointment of the infrastructure
manager can be useful to improve the existing customer service infrastructure of this
organization as it will minimize the issue of maintenance failure which is a concern for this
organization.
1.1 Justify how these strategies levels to innovation change ensure better quality
services.
The justification of the above discussed strategic levels to innovation change are described in
the following paragraphs.
Incremental: Considering the implementation of the regional autonomous governing bodies
instead of the central beaurocracy it can be said that all the facilities which are provided to the
internal and the external customers of this organization (Kaufman, 2017). However, it can be
also said that the service provided by TA should not immediately discard as smaller changes can
be as useful as the bigger changes. Thus better services can be obtained from this strategic level.

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Transformational: High quality services such as the integration of the online railway ticket
management system which can help them to book their ticket from their personal mobile devices
should be there for both the internal and external customers of TA (Holten & Brenner, 2015).
The issue of overtime from the employees of this organization can be also minimized to a huge
extent with the help the transformational change. The role of the infrastructure manager can be
useful to address the issues like the maintenance failures (Hartnell et al., 2019). Thus this
strategic level can be useful to ensure better quality services are provided to the customers of this
organization.
2. Four elements of organizational change that should be applied in the TA.
The foremost determination of this unit of the paper is to focus on the elements of the
organizational change which can be applied in this business organization. The four elements of
organizational change that should be applied in TA are as followings:
 Goal settings: The personal and the organizational goals should be clear among all the
internal stakeholders of this organization.
 Employee Development: All the staffs of this railway organization should be understand
and working with their full potential in their respective departments.
 Change Management: The change which are being proposed for TA should be properly
planned and managed by the infrastructure manager (Grillitsch et al., 2019). The physical
environment of this organization should be checked properly considering the existing
practices.
 Behaviour of the workers: The reaction to the changes for the external and internal
customers should be properly planned and change management plan should be
implemented for bringing the changes.

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2.1 Justify how these elements would improve the services of the company.
The description of each of the elements of organizational change are described below:
Goal Settings: The appointment of the infrastructure manager in each of the divisions of this
business organization can be very much useful to manage the civil, mechanical and
telecommunication engineers (Edwards, Raheem and Dampson, 2017). The staffs who are
dedicatedly working in the power bases should be understanding their personal as well as the
organizational goals. The implementation of the online ticket management system involves
dedicated IT professionals, the organizational goals has to be set by the professional to the
systems as well as to the staffs who are about to work on this information system. The service
provided to the customers can be improved with the help of this practise (Latta, 2015). Goals for
each of the departments should be set be the departmental managers so that quality services can
be given to the customers.
Employee Development: The quality of service provided by this business organization
needs to be improved with the help of both the technical ability of the staffs as well as through
the Information System (Lee & Olson, 2016). The changing of management style from the
central beaurocracy to the autonomous regional offices will be very much useful to remove the
hierarchical management issues. The local employment procedures should be effectively
identified which can have a direct impact on the potential of the employees for providing more
good quality products for their services (Demil et al., 2015). The attitude and the behaviour of
the staffs should be changed so that they can accomplish the organizational goals and also their
personal goals. The decision making process of the local hierarchical organizational should be
focussing more on customer satisfaction and the needs and requirements of the customers.

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Change Management: The change management procedure of the change in management
style, incorporation of the online ticket reservation system which can be applied in TA are
described in the following table.
Phase Explanation
Reviewing the need of change The existing business practices were a source
of concern due to the increasing infrastructure
failures, all the changes should be propose in
such a way that there are no business loss for
this organization. Detailed planning of each of
the phases should must be monitored so that
the desired results can be obtained after the
changes.
Intended outcomes The outcomes of the online railway ticket
management system and the two strategic
levels of innovation should be properly
calculated and all the risks factors of the
changes should be calculated.
Change readiness The previous assumptions of the employees
of the organization should be highly
considered so that this organization can have
a competitive advantage over the other similar
organizations.
General recommendations Considering the changes it can be said that the
proposed changes should be done very clearly
as there is chance of numerous disruptions
and it will lead to changes in job roles as well
as the working hours. The selection of the
infrastructure manager should be done
accordingly so that there are no negative
effective on the existing infrastructure of the