This presentation discusses the issue of long wait times at McDonald's and provides solutions to improve service delivery. It explores the use of design thinking and brainstorming techniques to identify and address the challenges faced by the company. The presentation also highlights the importance of front-end improvement and optimizing staffing to meet customer expectations.

Learn about the issue of long wait times at McDonald's and how to improve service delivery using design thinking and brainstorming techniques.

Improving Service Delivery at McDonald's

Hartpury University and Hartpury College

Business Development

Leadership Management

McDonalds’ Operation and Strategy: A Fresh Food Supply Chain (Beef)

Presentation

This presentation provides an overview of McDonald’s service concept and its impact on the business. It discusses the three key terms of service concept: service design, service innovation, and service encounters. The presentation also highlights the role of human resource management in delivering quality services and provides recommendations for improving service operations.

Design and Creativity

McDonald’s and Its Service Concept

This report discusses how critical thinking is applied to solve problems faced by Panera Bread and Starbucks. It provides evidence-based solutions and recommendations.

Professional Development

Critical Thinking in Action

Data Science and Big Data

Hospitality Operations Management || Assignment

This assignment delves into the realm of service operations management by analyzing the case study of McDonald's.  It examines how McDonald's implements strategies to motivate employees, measure their performance, and foster strong customer relationships.  The analysis draws upon relevant academic literature and real-world examples to illustrate key concepts in service operations management.

Improving Service Delivery at McDonald's

End of preview

McDonalds’ Operation and Strategy: A Fresh Food Supply Chain (Beef)

McDonald’s and Its Service Concept

Critical Thinking in Action

Hospitality Operations Management || Assignment

Service Operations Management Strategies

Management Assignment 2022

Improving Service Delivery at McDonald's

End of preview

McDonalds’ Operation and Strategy: A Fresh Food Supply Chain (Beef)lg...

McDonald’s and Its Service Conceptlg...

Critical Thinking in Actionlg...

Hospitality Operations Management || Assignmentlg...

Service Operations Management Strategieslg...

Management Assignment 2022lg...

McDonalds’ Operation and Strategy: A Fresh Food Supply Chain (Beef)

McDonald’s and Its Service Concept

Critical Thinking in Action

Hospitality Operations Management || Assignment

Service Operations Management Strategies

Management Assignment 2022