Plagiarism Statement: Life Insurance FNSASICX503A

Insurance 1 of 36
Provide advice in Life Insurance
FNSASICX503A
Your details:
Name:
Address:
Phone:
Company name
Email:
Your assessment task
Keep a copy of your assessment task for a period of 12 months.
Submit your assessment to our Education Team via [e-mail]
Plagiarism Statement
All assessments must be your own work and not a result of plagiarism or collaboration
with other students or workmates.
Assessment
The pass mark is 70% for each element.
If you do not achieve this, you will receive feedback via your email address and be asked
to resubmit your assessment for a second marking.
Assignments will not be returned to you.
Task Assessments Elements Target
Mark
Pass
Mark
Actual
Mark
1 Establish relationship with client and identify client’s objectives,
needs and financial situation. FNSASICX503A.1 79 55
2 Analyse client’s objectives, needs, financial situation and risk
profile to develop appropriate strategies and solutions. FNSASICX503A.2 100 70
3 Present appropriate strategies and solutions to client and
negotiate a financial plan, policy or transaction. FNSASICX503A.3 58 41
4 Agree the plan, policy or transaction and complete
documentation FNSASICX503A.4 32 22
5 Provide ongoing service where requested by client. FNSASICX503A.5 24 17
Total 293 205
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Insurance 2 of 36
Introduction Name: ____________________
Objective The objective of this Assessment Task is to assess that you have the skills
and knowledge required to provide Life Insurance advice to client.
Elements to
be assessed
To achieve this objective, you will need to demonstrate your ability to:
 Establish relationship with client and identify client’s objectives, needs and
financial situation;
 Analyse client’s objectives, needs, financial situation and risk profile to
develop appropriate strategies and solutions;
 Present appropriate strategies and solutions to client and negotiate a
financial plan, policy or transaction, and
 Agree the plan, policy or transaction and complete documentation; and
 Provide ongoing service where requested by client.
The assessment tasks in this assessment will allow you to demonstrate your
knowledge and skills in relation to these elements.
Assessment
process
Start by:
1. Reading the Assessment Tasks in this document,
2. Type your answers to the assessment tasks into this template document
(hand-written answers are not accepted)
3. Submit your completed document by emailing it to
[e-mail]
Don’t forget to keep a copy and retain it for 12 months.
Need help? If you have any questions or would like to request a digital copy of this
assessment task, please email the Mentor Support Team at
[e-mail]
Related
Assessments
Upon successful completion of this assessment, students who have enrolled to
provide personal advice in Life Insurance will be awarded the following Unit
Competencies:
 FNSASICX503A Provide advice in life insurance
 FNSINC501A Conduct product research to support recommendations
 FNSIAD501A Provide appropriate services, advice and products to clients
 FNSCUS505A Determine client requirements and expectations
 FNSCUS506A Record and implement client instructions
Those enrolled to provide general advice in Life Insurance will be awarded the
following Unit Competency:
 FNSIAD301A Provide general advice on financial products and services
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Insurance 3 of 36
Assessment Task 1 Name: ____________________
1.0 Establish
relationship
with client
FNSASICX503A.1
Once the initial interview with a potential or new client is arranged1, the first
step in the financial services advice process is to establish a relationship
with the client and identify their objectives, needs and financial situation.
This will require that:
1. The financial products and services knowledge level of the client is
established
2. Enquiries in relation to Life Insurance products and services are
responded to by explaining the range of products and services available
and their relevant fee and charging methodology
3. The client is informed of the role of the adviser and the licensee or
principal responsible for the adviser’s conduct including procedures for
complaints handling and the circumstances in which they should be
engaged
4. The client’s personal, financial and business details are obtained and their
needs identified by encouraging expression of their objectives and goals
5. The product risk profile of the client and their expectations of cash flow
and relevant taxation obligations are established.
In preparing your answers, you should refer to the Life Insurance Case Study,
and for the purposes of the assessment, assume that the initial interview
incorporates the fact-finding interview.
(79 Marks)
1 This element may also apply to established clients whose circumstances have changed and where you wish to
provided ‘subsequent’ advice, as part of providing an ongoing service.
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Insurance 4 of 36
Assessment Task 1.1 Name: ____________________
1.1 Establish a
relationship
with the client
FNSASICX503A.1.1
FNSASICX503A.1.2
FNSASICX503A.1.3
You are preparing for the initial (and fact finding) interview with the client.
This Assessment Task requires you to consider:
 The documentation you can provide the client prior to, or at the beginning
of, the interview.
 What you might ask the client to do to prepare for the first interview.
 Strategies you will use to build rapport during the interview process
 What aspects of the FSG you will explain to the client.
Preparation is the key to a successful outcome.
(a) Give some thought to the sort of things you would cover. Include any legal
requirements and other documentation you can provide which may be helpful in the
interview.
No Type your answers below Mark
1. The first step is to introduce myself appropriately in front of the client and also introduce the
company which I am representing and at the same time enter in conversation with the client. / 1
2. Provide them with a FSG and Privacy Statement / 1
3. I would be asking their specific needs, objectives and financial requirements and what are they
expecting from the product / 1
4. I would update the clients knowledge base regarding life insurance products and also ask them to
sign relevant deeds and papers and also make a risk assessment for them. / 1
5. Provide an Authority to Proceed Form ready to be signed / 1
(b) What would you ask these clients to prepare and bring to the initial interview?
No Type your answers below Mark
1. Recent bank statements, existing insurances, cheque book, credit cards / 1
2. Tax return slips, statement of the clients in recent years / 1
3. Any loan deed entered by the client which is active and such can include home loans, car loans or
any other kind of loans / 1
4. Any other insurance policy which the clients may have and such can include medical insurance or
life insurance policies. / 1
5. Any investments which are made by the client during the period or in the past or any portfolio made
by the client or any superannuation contribution. / 1
Sub-total /10
Continued
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Insurance 5 of 36
Assessment Task 1.1, continued Name: ____________________
(c) To establish a relationship with the client, what strategies or approaches might you
use to build rapport and trust during the interview process?
No Type your answers below Mark
1. The questions asked would be informal in nature and the same can be associated with the work,
personal life of the client. / 1
2. Ask about the hobbies of the client and bring out a common interest point which can be sports, book
reading, boating or adventure. / 1
3. Ask the client about his future endeavors and provide a positive view of the plan and if possible,
make certain suggestions to further improve the scope of the plan. / 1
4. Assure the client that the company I have dealt with such a situation in the past and have helped
out many clients and would do so for the present client as well / 1
5. Listen carefully to what are the issues, concerns and expectation of the clients and address every
feedback appropriately for the client. / 1
(d) What are the four points you must cover when presenting an FSG?
FNSASICX503A.1.1
No Type your answers below Mark
1. Make an introduction to the product or services of dealer group along with their attributes to the
clients. / 1
2. Explain all fees and charges, particularly any commissions or any other benefits that I might receive
from product suppliers / 1
3. Explain any relationships that might influence the range of products and services being provided,
e.g. links with profit providers. / 1
4. Explain the process about customer complaint resolutions and give them contact details for the
ombudsman / 1
(e) What types of personal insurance strategies/products do you expect to provide advice
on?
FNSASICX503A.1.2
No Type your answers below Mark
1. Income Protection / 1
2. Trauma / 1
3. Life Insurance / 1
4. Total Permanent Disability / 1
Sub-total /13
Continued
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Insurance 6 of 36
Assessment Task 1.1, continued Name: ____________________
(f) What are the benefits of explaining these products and strategies to your clients?
FNSASICX503A.1.1 and 1.2 (a)
No Type your answers below Mark
1. On the basis of the objectives and goals which are set out by the client, I am able to appropriately
explain the features of the products point out how such products can lead to fulfillment of the
objectives of the client. The client would be able to take his decisions appropriately due to the
discussion regarding the product. / 1
2. Due to expertise and knowledge in the field I would be able to provide the clients with appropriate
advise regarding which product would give the maximum benefits and meet the expectations of the
clients. / 1
3. This helps the client by not being overloaded with excess information and getting mixed up. / 1
(g) List the different types of fees you could charge these clients.
FNSASICX503A.1.2 (b)
No Type your answers below Mark
1. Commissions / 1
2. Hourly rate / 1
3. Referral Fees / 1
(h) What are the benefits of explaining these fees to the clients?
FNSASICX503A.1.2 (b)
No Type your answers below Mark
1. Have a clear contract and explaining the fees structure would help in building trust / 1
2. The cost element of services would become known to the client / 1
3. Client would be explained the breakup of fees charged which would ensure that there is fairness in
the approach / 1
4. Conforms with rules and regulations set under the Corporations Act Documentary Requirements,
and ASIC / 1
(i) Outline the three steps your clients should take if they have a complaint or dispute
prior to contacting the ASIC.
FNSASICX503A.1.3 (b)
No Type your answers below Mark
1. They can contact the company to make a formal complaint to the free internal disputes resolution
process / 1
2. Contact the disputes Officer / 1
3. If they are still not happy with the result within the first 45 days, they can refer it to Insurance
Ombudsman / 1
Sub-total / 13
Continued
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Insurance 7 of 36
Assessment Task 1.2 Name: ____________________
1.2 Identify
your client’s
objectives,
needs and
financial
situation
FNSASICX503A.1.1
FNSASICX503A.1.4
FNSASICX503A.1.5
You can now begin identifying the clients objectives, needs and financial
situation.
This Assessment Task requires that the:
 Client’s personal, financial and business details are obtained and their
needs identified by encouraging expression of their objectives and goals
 Product risk profile of the client and their expectations of cash flow and
relevant taxation obligations are established.
Attention to detail, methodical enquiry and documentation are required.
(a) What techniques or tools could you use to gather information about your clients?
No Type your answers below Mark
1. Ask open ended questions Who, What ,when, where, why / 1
2. Client’s Personal details and what insurances they have in place, Mortgage, Loans, Income
inheritances, Bank Accounts. / 1
3. Bank Statements from their Business Expenses, Loans, Turn over, etc. / 1
4. Fact Find Document / 1
(b) Using the information about the client provided in the case study, answer the fact
finding questions in the table below about the client’s personal and business details.
FNSASICX503A.1.4 (a)
No Fact Finding Questions Type your answers below Mark
1. What are the clients’
names and their ages?
Bill Smith 42 Mary Smith 40
/ 1
2. What are the names and
ages of the clients’
dependants?
Harry Smith 8 Diana Smith 4
/ 1
3. What are the clients’
occupations or
employment status?
Bill is a partner in a heavy engineering business
Mary works part time as a fitness instructor.
/ 1
4. What are the clients’
career or business plans
for the future?
Bill would like to investigate ways to grow the company and increase
profits
Mary intends to return to full time employment when her daughter goes
to primary school. She will use the extra money to pay for the children’s’
private school fees for their secondary education. / 1
5. Do the clients have any
health issues? What is
their health status?
No, both are in good health
/ 1
6. Are the client’s smokers
or non-smokers?
Non Smokers
/ 1
Sub-total /10
Continued
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Insurance 8 of 36
Assessment Task 1.2 Name: ____________________
(c) Using the information about the client provided in the case study, answer the fact
finding questions in the table below about the client’s personal and financial details.
FNSASICX503A.1.4 (a)
No Fact Finding Questions Type your answers below Mark
1. What Life or other
insurance arrangements do
the clients have?
Neither have any life insurances in place. They have General
insurance for their home and contents ,cars and business
/ 2
2. Do the clients have any
Wills and Powers of
Attorney?
No
/ 1
3. What are the clients’ net
Assets & liabilities?
Home Joint $600,000.00 Bank Account $ 15,000.00
Liability $150,000.00 ABC Super Fund $ 120,000.00
Bill
Cars $ 40,000.00 DEF Super Fund $ 27,000.00
Mary
Contents $ 50,000.00
Total Net Assets $ 702,000.00 / 1
4. What are the clients’
current incomes and
expenses?
Bill $100,000 Mary $ 30,000 Joint Expenses $70,000 Per Yr.
/ 2
5. What assets did the clients
recently acquire?
Piano, Computer, Diamond and Bracelet
/ 1
(d) What are the client’s objectives and goals?
FNSASICX503A.1.4 (b)
No Fact Finding Questions Type your answers below Mark
1. Long-term goals? To have the right insurances in place to meet their future needs
/ 1
2. Medium-term goals? Bill wants to grow his business to increase profits.
Mary wants to return to work full time in order to pay for her children to
attend a private secondary school. / 1
3. Short-term goals? To have personal insurances in place as they don’t have any at all.
Draw up wills and put Power of Attorneys into place / 1
(e) Using the information about the client provided in the case study, answer in the table
below the questions relating to the clients expectations of cash flow?
FNSASICX503A.1.5
No Questions Type your answers below Mark
1. How do the clients feel about the
returns on their superannuation?
Bill is concerned as he is unsure about their future returns
and fees. / 1
2. What are the clients’ expectations
with regards to super returns?
They are not sure about their past returns
/ 1
3. What concerns do the clients have
about their current investments?
They have no other investments
/ 1
Sub-total / 13
Continued
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