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Insurance Claim Process Reengineering

   

Added on  2020-05-08

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Running Head: ORGANISATION REENGINEERING 1ORGANISATION REENGINEERINGStudent NameUniversity of Affiliation
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ORGANISATION REENGINEERING2Insurance claim process model
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ORGANISATION REENGINEERING3Areas for the company to improve insurance claim and how beneficial it will be.Insurance model should be upgraded to take advantage of the information technology as this willbenefit them from an increased market share through best practices enforcement process whichhelps insurers reduce claim leakage and adjust loss expenses.Claim handling department. The process of assessment should be made faster and effective, thiswill bear positive impact on the customer satisfaction.Response time for claim handling. Once a customer has submitted claim, it should take little timepossible for the claim to be handle, this will help the company stay ahead of competition due tocustomer satisfaction.Implementation of claim management system, that allows user to perform end to end claimprocesses. This will help insurers realize efficiency and productivity gains.Reasons for reengineering implementation process.Reengineering process is the radical redesign and reorganization of an enterprise to lower costsand increase quality(Champy and Hammer, 2014).First business reengineering may bring newways of customer satisfaction, employees and stakeholder’s satisfaction with an aim of bringingabout different results. Secondly To remain ahead of competition in the market, it might requireredesign of some business process. Thirdly redesigning the process creates a chance for anorganization to be able to expand to other industries hence accommodating new era of change.
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