International Hotel Management

International Hotel Management
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Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Discussion on the Market trends of Hilton hotel.........................................................................3
Discuss the Hospitality Skill Requirements and Operational Issues and systems for provision
of guest services...........................................................................................................................4
Quality Management Systems.....................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION
International Hotel management is based on the process or method which is mainly utilised
by hospitality industry to perform various operations and functions. Generally, hotel
management sector is associated with different operations while covering different aspects of
hospitality industries. A major concentration is focus on the different factors which become
precious of hotel management.
This assignment will discuss about the market trends such as technology, sustainability
practices, together with knowledge or changing consumer preferences, development in the
hospitality provision. It will describe the importance of hospitality skills and operational issues,
other kind of system provision of guest services. Moreover, this report will discuss the concept
of quality management with applicable for purpose of establishment, investigation relating to the
guest service experience along with a proper verification, identify their impact on the hotel.
TASK
Overview of Hilton hotel-
Hilton hotel is the fastest growing hotel brand of full-service hotels, flagship brand of
American multi-national hospitality enterprise. The hotel brand was established by Conrad
Hilton in 1919. There are 584 Hilton hotel properties with 2, 16,300+ rooms in 90 different
countries. There are different properties of hotel under owned or leased with rooms. Company
should always maintain a strong brand position, image in marketplace (Goh, Nguyen and Law,
2017). Hilton hotel is targeted both leisure travellers and business person because of their
locations in major city centers. These are majorly attracts more consumers.
Discussion on the Market trends of Hilton hotel
On the basis of market environment, it has been determined the market trends such as
technology advance, sustainability practices. These are consider as important aspects in which
work together with knowledge of changing demand, preference, taste of consumers. Therefore, it
is helping the Hilton hotel provision, their impact upon guest service management in 21 century.
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