Importance of Cultural Intelligence for Hotel Personnel

INTERNATIONAL
HOTEL
MANAGEMENT

Table of Contents
INTROUDUCTION........................................................................................................................1
MAIN BODY...................................................................................................................................1
Guest Service for two International Countries.......................................................................2
Critically evaluate why Cultural Intelligence is essential for Hotel Personnel......................4
Table for Do's and Don'ts for Marriott hotel staff..................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTROUDUCTION
Hospitality management include overseeing the administrative work for the hotel and
resort. In terms of this, the objective of hospitality manager is to make sure that hotel should
welcome warm and make their guest feel more comfortable. Furthermore, in this lodging
manager need to make sure that guests on the vacation for business travel and must have pleasant
experience at the hotel and other kinds of accommodations services (Frawley, Goh and Law,
2019). In order to carry forward this report, Marriott international hotel is considered which is an
American multinational diversified hotel company which leads to manage its franchises for the
broad portfolio of hotels and also concerned with lodging facilities. Along with this, the report is
going to cover that how hotel staff help in managing guest experience for international visitor
and also focus on guest service for two international countries like Australia and UK and also
identify the cultural differences, customs and behaviour. Lastly, critically evaluate the cultural
intelligence which is important for hotel personnel.
MAIN BODY
Hotel Staff to assist in managing the guest experience for the International Visitor
In Hospitality industry such as Hotels, their staff's work is evaluate through services
which they delivered as per their best efficiency that generates the customer satisfaction.
Services are propounded in premium hotels like Marriott they specifically trained their
workforce in better way of service guidance to which guest could satisfy and their needs and
wants gets fulfilled beyond their expectation and gain the customer trust and loyalty.
The major roles of hotel staffs in premises are given below:
 In hotels, there are many ways of staffs roles which is essential to be determine for
engage the services as per proper compliance oriented. For example, Marriott Hotel
having different job roles in department wise on which each workforce perform their duty
as per guidelines of specific department such as Housekeeping, Food production, F&B
Services, Administration, Finance, Front office, Back office etc. Staffs having an objective to provide the services to the customer in given time duration
to not making suffers to their visitors. As Hotel Marriott is well famous for its advance
and excellence service quality.
To manage and improve the International guest or visitor by staffs in the Marriott Hotel.
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