Managing Accommodation Services in the Hospitality Industry

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
PART A...........................................................................................................................................3
PART B...........................................................................................................................................3
INTRODUCTION...........................................................................................................................3
Define the functions of front office within accommodation services..........................................3
Discuss the roles within front office department.........................................................................4
Define the key roles within housekeeping department of organisation.......................................4
Define the importance of forecasting linen stock and guest supplies for ensuring sufficient
supply...........................................................................................................................................5
Define the importance of interrelationships between housekeeping and other departments for
quality provision and services.....................................................................................................6
Determine the importance of scheduling maintenance of repair for minimizing disruption to
guests...........................................................................................................................................7
Define the importance of security within organisation................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

PART A
Covered in PPT
PART B
INTRODUCTION
Accommodation services refers to room, building or lodging services which ae providing
by a hotel for meeting the demands of their customers. In other words, such services are related
to room at hospitality company. Accommodation management is defined as a service which
helps a hotel to efficiently manage the businesses that provide lodging services to their
customers. Hotels, restaurants, housing, and other associated facilities are all part of the
hospitality industry's accommodation services (Abed, 2020). In the case of the Marriott Hotel,
which operates in the United Kingdom, it is a worldwide corporation that provides excellent
hotel accommodations, dining services, and enhanced customer experiences to its global
consumers. The report will define roles and functions of various departments, such as front office
and housekeeping department in the operations of business in hospitality industry. The report
will define the importance of linen stock and safety and security at the hotel. The report will also
highlight the interconnection between housekeeping and other departments of the hotel.
Define the functions of front office within accommodation services
The various functions which are performed by front office department within
accommodation services in hospitality industry and in relation to Marriott Hotel are explained
below:
 Guest services- Marriott's front office staff ensures that guests feel appreciated by
providing high-quality food and beverages, linens, clean and sanitary rooms, room
services, and other associated amenities.
 Customer Relationship- The front office department is responsible for a variety of tasks
in order to establish positive client relationships, which range from providing value to
gathering excellent feedback on customer experiences (Casais, Fernandes and Sarmento,
2020). In addition, Marriott hotels use technology like as customer relationship