Critical Evaluation of Cultural and HRM Issues for UK Business Locating a Call Centre in Japan

International HRM
Critical evaluation of cultural and HRM
issues for a UK Business locating a call
centre in Japan

Table of Contents
INTRODUCTION...........................................................................................................................3
Critical evaluation of cultural issues UK Companies need to take into consideration when
locating a call centre operation in Japan..........................................................................................3
Critical Evaluation of HRM issues UK Companies need to take into consideration when locating
a call centre operation in Japan........................................................................................................6
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
International human resource management generally means managing human resources
activities at international level. It is a term which shows the understanding of management of HR
activities at global basis. Call Centre is a place where calls are receive and transmitted in order to
solve the customer’s problem. It works as a communication channel which is used by customers
to place their complaints and request related to any products or services. In Call Centre employee
work as a role of customer support and service representative, they only answer the phone calls
and address the issue of people (Boselie and Brewster, 2015). Globalisation is a medium through
which different regions of World are interconnected to each other which results to cultural
exchange and increase in number of trade. Through globalisation there is a massive increase in
the production of goods and services. Internationalisation of business gives various benefits to
companies such as access to new market and new customers through which firm can increase
their growth and profitability. The project highlights the critical evaluation of cultural and HRM
issues for UK business locating a call centre in Japan.
Critical evaluation of cultural issues UK Companies need to take into
consideration when locating a call centre operation in Japan
Culture plays an important role in influencing the International Market, it is necessary for
the UK Company to understand the local culture of Japan before establishing Call centre
business as there are various marketing activities which is performed by UK Company in order
to communicate and run the business in Japan. To communicate effectively, it is essential to send
the message according to customer’s culture, learning process and customs. The UK organisation
has to face many problems while establishing Call Centre business in Japan. Culture means the
influences of religious, educational, social system and family on people, their choices and way of
living also define the culture (Enderwick and Buckley, 2015). Culture is a complex as it impacts
the significant efforts, expertise and time. The Factors of culture which must be considered by
UK Company in order to locate the call centre operation in Japan.
Language issue is one of the cultural elements which must be addressed by UK Company
while ruining call centre operation in Japan. The language plays a vital role which cannot be
overemphasized, each country have different languages so it is necessary to address the language
of the Country in which the business is going to operate their operational activities. The