International HRM: Cultural and Human Resource Management Issues for Call Centre Operations in Japan

International Human
Resource Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Cultural issues that are to be taken into consideration for operating call centre operations in
Japan............................................................................................................................................1
Human resource management issues that are to be identified for expanding business practices
in Japan........................................................................................................................................3
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
As international human resource management referred to a process of employing training,
developing as well as compensating employees in international and global business level. As
simply international human resource management defined to a process of procuring, allocating as
well as effectively utilisation human resource at international level (Ali and Anwar, 2021). It is
used for company that are managing their human resource operations at global business level. It
consists of various human resource management function like recruitment, selection, training as
well as development along with remunerations. As this report is based on international human
resource management for carrying out call centre operations in Japan by taking up example of
Bosch service solutions which is a leading solution providers of business process outsourcing
that will help in optimising services. As this report includes evaluation of certain cultural as well
as human resource management issues that could be faced by companies in order to carry out
their call centre operations in Japan that are taken into consideration along with its conclusion.
MAIN BODY
Cultural issues that are to be taken into consideration for operating call centre operations
in Japan.
As in order to carrying out business practices it is highly essential to understand as well
as carry a knowledge of differences in business culture of United Kingdom and Japan. As for
expanding out call centre operations in Japan companies of UK needs to identify various culture
issues that could be faced by them like way of speaking in different ways in order to carry out
call centre operations. As it has been identified that Japanese individuals, culture as well as
customs are opposite of United Kingdom (Song and Song, 2021). As sometimes UK business
people could perform their call centre business operations in Japan could be taken as aback by
formality of discussions as well as business meetings. As business card is essential in order to
carry out business meetings as well as they are being held high regard and said to be extension
of individuals. Also along with that they mostly prefers to be quiet and reserved while carrying
out interactions through Japanese business individuals as they interpret silence as a indicator of
wisdom that could be taken into considerations in order to meet up goals. As there are various
cultural indicators that are strictly followed by companies of United Kingdom in order to run
there business practices at international level in country of Japan (Gürlek and Uygur, 2021). As
1

International HRM
Critical evaluation of cultural and HRM
issues for a UK Business locating a call
centre in Japan

Table of Contents
INTRODUCTION...........................................................................................................................3
Critical evaluation of cultural issues UK Companies need to take into consideration when
locating a call centre operation in Japan..........................................................................................3
Critical Evaluation of HRM issues UK Companies need to take into consideration when locating
a call centre operation in Japan........................................................................................................6
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
International human resource management generally means managing human resources
activities at international level. It is a term which shows the understanding of management of HR
activities at global basis. Call Centre is a place where calls are receive and transmitted in order to
solve the customer’s problem. It works as a communication channel which is used by customers
to place their complaints and request related to any products or services. In Call Centre employee
work as a role of customer support and service representative, they only answer the phone calls
and address the issue of people (Boselie and Brewster, 2015). Globalisation is a medium through
which different regions of World are interconnected to each other which results to cultural
exchange and increase in number of trade. Through globalisation there is a massive increase in
the production of goods and services. Internationalisation of business gives various benefits to
companies such as access to new market and new customers through which firm can increase
their growth and profitability. The project highlights the critical evaluation of cultural and HRM
issues for UK business locating a call centre in Japan.
Critical evaluation of cultural issues UK Companies need to take into
consideration when locating a call centre operation in Japan
Culture plays an important role in influencing the International Market, it is necessary for
the UK Company to understand the local culture of Japan before establishing Call centre
business as there are various marketing activities which is performed by UK Company in order
to communicate and run the business in Japan. To communicate effectively, it is essential to send
the message according to customer’s culture, learning process and customs. The UK organisation
has to face many problems while establishing Call Centre business in Japan. Culture means the
influences of religious, educational, social system and family on people, their choices and way of
living also define the culture (Enderwick and Buckley, 2015). Culture is a complex as it impacts
the significant efforts, expertise and time. The Factors of culture which must be considered by
UK Company in order to locate the call centre operation in Japan.
Language issue is one of the cultural elements which must be addressed by UK Company
while ruining call centre operation in Japan. The language plays a vital role which cannot be
overemphasized, each country have different languages so it is necessary to address the language
of the Country in which the business is going to operate their operational activities. The