Critical Evaluation of Cultural and HRM Issues for a UK Business Locating a Call Centre in Japan

BSc (Hons) Business Management Top up
BMP6003
International HRM
Critical evaluation of cultural and HRM
issues for a UK
business locating a call centre in Japan

Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Critical evaluation of cultural challenges that companies of UK requires to take into
consideration when location a call centre operation in Japan..............................................1
Critical analysis of HRM challenges which companies of UK needs to take into
consideration when locating a call centre practice in Japan.................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
International human resource management is considered to be a term which is used for
companies in order to manage their human resource practices on international level (Smith,
Leung and Seekamp, 2021). Generally international Human Resource Management is concerned
with global knowledge as well as understanding of Human resource operations in a company. As
international Human Resource Management basically a both functional as well as strategic
resemblance of Human Resource Management where it performs various activities which is
related to business. As in order to perform business practices across global borders it is necessary
for companies to manage their human resource activities at international level so that their
effectiveness and consistency could be maintained at workplace and goals could be achieved on
time (Yoon, 2021). As call centre operations are considered to be a centralised office that could
be used for receiving as well as transmitting a wide volume of enquiries that are carried away by
telephones. At this report it is based on international HRM of impact call centre which is located
in United Kingdom and deals in providing solutions. This report includes critical evaluation of
cultural challenges which companies of United Kingdom required to take into consideration
while carrying out their business practices in Japan, critical analysis of HRM issues that
companies required to take into consideration while carrying out their tractors in Japan along
with its conclusion.
MAIN BODY
Critical evaluation of cultural challenges that companies of UK requires to take into
consideration when location a call centre operation in Japan.
In order to carry on business operations in Japan on international level their various cultural
challenges which could be faced by companies of UK in order to run their business in terms of
call centre operations. As every country has different culture ethics and beliefs that are followed
by companies in order to sustain their business practices in that country. In order to perform
business practices on international level then only they could be able to sustain their practices in
their markets (Morphy, 2021). As in terms of carrying out business practices of call centre
operations in Japan companies of UK like impact call centre should ensure that their cultural
believes are to be according to Japanese market. And there are some cultural issues which could
be considered by companies in order to perform their practices in Japan which are as follows:
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 Age as well as status: As Japanese market generally follows up a culture belief of
respecting for age as well as status that are considered to be an essential factor of
Japanese culture (Liu and Zheng, 2021). As the following up with and hierarchy that
could affect factors of their social interaction. As without having respect in terms of age
as well as status companies of UK could not be able to sustain their position in Japanese
market and their culture is basically concerned with having respect in terms of treating
well their employees.
 Essential dress code: As essential dress code could be considered as a cultural challenge
for companies of UK in order to run their business practices as a cause and operation in
Japan. As cultural belief of Japan basically follows up dress code while working in
companies (Anastasiou and Garametsi, 2021). As generally lacks in having flexibility in
their working environment which would prove to be a challenge for companies in order
to run call centre operations in Japanese market.
 Bowing and handshakes: As cultural belief of Japan basically follows up a practice of
bowing as well as handshakes on meetings with business partners on corporate world. As
there is a challenge of lacking in flexibility of business environment which could be faced
by a challenge for companies of UK as they are generally acceptable with having flexible
working hours with relaxed environment and Japanese market is just opposite of UK
market so companies of UK could find it difficult in terms of carrying out their call centre
operations with greeting to their seniors.
 Building relationships: As which factor is considered to be another challenge that could
be taken into consideration by companies of UK as Japanese market as well as companies
takes time in order to build relationship in terms of communicating as well as working
with a team. So it becomes challenging for companies of UK in order to perform their
call centre operations in Japanese market in terms of creating out Kamal relationships
among employees as well as staff members to run their business practices effectively
along with maintaining an interconnection between them so that they could be able to
work within a team (Andersén and Ljungkvist, 2021).
As in order to resolve these cultural issues various cultural theories could be used by
company in order to have effective culture of working environment as cultural theories generally
helps in utilising various concept that could be drawn from social anthropology, company's
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