International HRM (Pass Criteria)

International HRM

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Critical evaluation of cultural issues for a UK business locating a call centre in Japan.............3
Critical evaluation of HRM issues for a UK business locating a call centre in Japan................5
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
International human resource management is defined as a process in which a set of
business activities is targeting the management of human resources at the global level. Such type
of process strives for achieving the organisational goals as well as objectives and also gains
competitive advantages over the rivalries both in the national and international market place. It is
very significant to consider every business activities at the international level in order to manage
the human resources at international level. There are three dimensions like kinds of employees,
countries of operations and activities of HR (Aust, Muller-Camen and Poutsma, 2018). Within
this report, there will be a critical discussion on the cultural issues as well as HRM issues for the
business of UK locating a call centre in Japan. Being an IHRM consultant, it is very essential for
the organisations of UK to consider these issues as each region has its own culture in a different
way.
MAIN BODY
Critical evaluation of cultural issues for a UK business locating a call centre in Japan
The culture of each region varies from the culture of another region and because of which
the business faces problems as well as issues in order to conduct organisational operations and
activities within that place. Prior to start a business, it is very significant for an organisation to
analyse the conditions of market in an effective way in order to get positive outcomes in future.
In context to a call centre, the local language has to get applied in an appropriate manner so that
pre-determined goals of the organisation can be attained. In present scenario, the UK business
wants to locate its call centre within Japan and for which the organisation can face cultural
issues. As per the thoughts of OAMPI Admin (2020), the business of UK plans to outsource its
operations of Customer Support to the Japanese call centre where the organisation has to
consider the culture of that particular place in relation to lingual, economic as well as cultural
features of the people of Japan (Boxall, 2018). As per the World Bank, the Japan's economy is
ranked at second developed as well as third largest at the international level. Among the 500
fortune international organisation, 62 of them are headquartered in Japan. The respective country
is also considered as a private financial asset that results in $14.6 trillion which is 13.7% of
world's total assets as well as the greatest creditor. There are some cultural issues that are faced