International HRM.

International HRM

Table of Contents
INTRODUCTION...........................................................................................................................3
Evaluate different cultural issues faced by selected company while setup a call centre in japan.
.....................................................................................................................................................3
Evaluate various issues related to internation human resource management faced by selected
company while setup call centre in Japan...................................................................................6
CONCLUSION ...............................................................................................................................9
REFERENCES .............................................................................................................................10

INTRODUCTION
Human resource management refers to a practice and strategies which is used by an
organisation for selection, implementation, development of human resource management. For
growth and success of an organisation its important to properly manage their human resource.
International human resource management refers to a set of various activities which target
human resource at a international level (van, 2015). This report includes various important terms
such as globalisation, call centre, internationalisation of business and so on. Globalisation means
exchange of human beings, goods, services, technology, culture etc. all over the world (Wood,
2020). One of the most important effect of globalisation is that it enhance interaction between
different culture and people of different countries. Other than this another important term is
internationalisation of business which means expand the footprints of company beyond multiple
countries. For this report Ventrica company is taken into consideration. It is an outsourcing
company founded in 2010 by Dino Forte and its headquarter is in UK. It is an award winning
outsourcing company which provide intelligent and multi language outsourcing customers
services. Its outsourcing services provides a intelligent solution related to customers which helps
clients to build a strong relation with customers. This report includes various cultural factors
which affect Venterica at the time of setup new call centre in Japan. Other than this international
human resource management theory which helps company to face cultural and human resource
issues are included. In last various factors which effect human resource management practices
while setup call centre in Japan are included.
Evaluate different cultural issues faced by selected company while setup a call centre in japan.
Culture refers to a set a beliefs, values, attitude, characteristics, behaviour and so on
which transfers from one generation to another (Bondarouk and et. al. 2017). Culture is an
important competent of business and it can influence business operations, decision making
process and management of an organisation. Culture of a country is different from other country
on the basis of language, religion, ethical values, norms and so on. In context of Ventrica, they
want to setup a call centre in japan and culture of United Kingdom is totally different from
culture of Japan. In terms of this various factors of culture which influence growth and
establishment of call centre are mention below: