INTRODUCTION International marketing is define as transfer of goods and services from one country to another. In addition to this, there are several participants involved in the process of international marketing such as multinational companies, importers, exporters as well as service companies (Almodóvar and Rugman, 2015). This marketing report is based on Gucci which is in a fashion industry as well as a subsidiary company. Its headquarter is situated in three areas i.e. Florence, Tuscany and Italy. Respective company was founded by Guccio Gucci in year 1921. along with this, this company deals in luxury brand of fashion as well as leather product of Italian. This country operated in approximately 500 countries across the world. This report explains about analysis of external environment with the help of PESTEL analysis of country in which is going to expand its business as well as SWOT analysis of country in which it is currently operating. In addition to this, it also explains about competitive advantage with aid of Porters five force model. Along with this, with the help of model of segmentation, targeting and positioning will aid the company to grow and retain in the market in order to get competitive advantage. TASK 1 In order to expand business, Gucci has opened their offline store in Maldives through which they can attract customers which will lead them in increase their sales as well as profitability. But before an offline store, company wants to analyse their country's external environment so that they can formulate their plans and strategies accordingly which will not affect their function as well as operations of organisation. Along with this, they also determine about competitive advantage that they can get while opening store. For performing these two activities respective company has made effective use SWOT analysis and Porters five force model which is described below: SWOT analysis: With the help of SWOT analysis, respective company will be able to determine it external environment with the aid of opportunities and threats(Baker andHart, 2016). This SWOT analysis is explained below: StrengthWeakness As the respective company has its store worldwide. Along with this, it has strong Respectivecompanydoesnotdo marketresearchfrequentlyandis 1
distribution network through which it is ableprovideitsproductaswellas services to its potential customers within the time period(Brecic and et.al., 2013). Respective companyalso has low cost structure so that their customer can get luxury products at affordable price. In addition to this, Gucci in Indonesia has a strong bond with their dealers. Thesedealersnotonlysuppliestheir products to company but also helps them in promoting their commodities as well as training. GucciinIndonesia,hasastrong financial position due to which they are abletoearnhighmarginofprofits. Along with this, with these profits they are able to gather enough revenue which islaterusedinfuturecapital expenditure. Respectivecompanyhasastrong presenceonsocialmediasuchas Facebook, Instagram, twitter and many more. Due to which they are able to reach wide range of customers. Gucci also has strong product platform as it product different products which are unique and as per the latest trend. Respectivecompanyhasacost advantage when it serve its customers as compared with other competitors. basedonthedatathatiscollected approximately few years back. Respective company also lack in their research and development part due to which its competitors take advantage. Gucci does not provide performance appraisal to their employees for their efforts that they have applied in order tomaketheirtaskeffective.This resultindecreasedmoraleof employees as well as it also lead to job dissatisfaction. Beforemakinganydecision, respective company need approval by their officials. This result in decreased efficiency of their activities which also consumestheirtimesaswellas money. Due to remain competitive at market place,managersofrespective companydoesnotfocusontheir workers needs and desire due to which company is not able to retain their potential customers. There are times when there work load increases and company is not concern abouttheirworkers(Charterand Polonsky, 2017). This results in stress duetowhichstaffisnotableto perform their task effectively. Gucci does not have control on their 2
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Alongwiththis,respectivecompany also has a well established IT system through which it becomes easy for the company to analyse its internal as well as external operations. qualitybecauseoftheycarrylow budget. For this, they are not able to maintain consistency in their product and it increases the chance of their damage. OpportunitiesThreat As there are large number of internet useracrosstheglobe,respective company can make effective use of it by expandingitpresenceonallsocial media sites(Covin and Miller, 2014). This will help them in reaching wide range of customers. As population is increasing rapidly, it providesopportunitytoGucci organisation to to target their potential customers. Along with this, respective company can makeeffectiveuseofadvance technologythroughwhichtheycan improvetheirproductsaswellas services. In addition to this, they can modifytheirstrategiesandmarketing efforts. Respective company also has to incur low cost of transportation in Indonesia whichprovidesthemopportunitiesto transfer their goods in other countries. As in country Indonesia, there are large As in country Indonesia, companies havestartedproducingsubstitutes product dueto which customersof Gucci are switching their preferences. Thisbecomesathreatforthe respective company. Ascustomersneedsanddesires changesonregularbasis.This becomesdifficultforGuccito understand their preferences and they are not able to produce goods as per requirement. Changes in interest rate, exchange rate creates threat for respective company duetowhichtheyarenotableto stabletheirfinancialaswellas economic surroundings. Increase in the price of raw materials is also a being threat for the company whichwillincreasetheirpriceof manufacturing(DabijaandPop, 2013). Notfocusingonemployeesneed, 3
number of tourism which provides Gucci toattractcustomerwhichresultin increase company's market share. At the time of recession, spending power of people in Indonesia increases which resultinincreaseinsalesand profitability of respective company. respective company will not be able to retain their potential employees which will decrease efficiency of company. Hence from above SWOT analysis, it easily implies that this examination will help respective company to large extent in order to analyse their external environment. In addition to this making effective use of swot analysis company will be able to prepare strategies as well as formulate plans in order to sustain in the market for long duration. Porters Five Force Model: This model help large scale companies in gaining competitive advantage at marketplace which helps them in enhancing their position as well as make their brand more stronger(De- Mooij,2019). This model consists of five factors which every business takes into concern while expanding their business in other countries. These factors are explained below: BargainingPowerofSuppliers:Thissectorsreflectsaboutbargainingpowerof suppliers in which they either sell their products at high price or sell low quality of raw material to their buyers. This bargaining affects sales of buyers which directly or indirectly affect sales as well as profitability of company. Suppliers bargaining power becomes stronger in case when there are availability of more buyers but suppliers are less and in case when there are high chances of switching price of raw materials. In terms of Gucci company, as it is going to expand their business in Indonesia, instead of having less bargaining power of suppliers in country, respective company will increase their bargaining power. This is because they manufacture their products by their own so there are more chances that they will be having high bargaining power of suppliers. This is because respective company produces their products that are not easily available at market place. This feature increases their chance of high bargaining from suppliers. Bargaining Power of Customers:This sector explains about power of buyer in order to demand low price or high quality of products from industry manufactures due to which 4
customer bargaining power becomes strong(French,Farrell and Gordon, 2012). There are various situation which makes customer bargaining power strong such as when there is only few buyer, in case when customer but products in large quantities and many more. In respect of Gucci, producing their products by their own it makes their product different as well unique from other companies. This helps them in attracting more buyers which makes their bargaining power weak. As respective company is expanding their business in Indonesia, their focus is on innovation as well as product differentiation which will aid them in making them different from other companies. Along with this, in order to not to lose their customers make their consumer base stronger they put their efforts in such way that their potential customer must get products as per their requirement from their store. Threats of New Entrants:In this stage, focus of new companies to enter into market place is to give tough competition to existing companies and replace them(Galan- Ladero, Galera-Casquet and Singh, 2015). When there is new entrance of any industry, profits of existing industry begins to fall. Due to this, it becomes important for existing firms to create high obstacle for new companies to enter into market. There are situation when threats of new entrants is high such as new companies can easily enter with low amount of capital, government regulation is not there and so on. In respect of Gucci organisation, in order to explore it business in Indonesia it take advantage of economies of scale which they have within the industry through which they are able to get cost advantage. Along with this, in order to retain in market for long period, company focus more on innovation of their products so that its gets differentiated from new entrants. For this, they focus on marketing their goods so that they can create brand awareness as well as can build their brand image. This will aid them attracting customers as well as they will not lose their existing customer. Threat of Substitutes:It means that the situation when buyers have many options to buy a single product from different market at different price. This creates a threat for existing companies to lose their customers. In terms of Gucci, company is going to operate its businessinIndonesiaandinordertoavoidthethreatofsubstitutesrespective organisation focus on providing better quality of products with different features. This will help their potential customers in differentiating the goods with other companies commodities. Along with this, to retain their customers and do not affected by substitutes, 5
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respective company will conduct market research of Indonesia so that they can determine customer preferences and produce goods accordingly. Competitive Rivalry:In this sector it is determined how competitive a company is and how long it can sustain in market to maintain their position(Homburg, Fürst and Kuehnl, 2012). This competition rivalry increases in a situation when there is low consumer loyalty, products are homogeneous, growth of industry is slow and so on. In such a competition, companies have compete effectively with their competitors for increasing their market share that result in low profits. In regards of Gucci, there are effective competitors in Indonesia who will give tough competition to competitors. By taking into concern the competition, Gucci has to produce their goods which are high in demand in the country as well as manufacture such products through which they can attract customers in their store. Therefore, by producing goods unique as well as different and marketing products effective, respective company will be able to sustain at market for long duration(Jiang and Wei, 2012). Along with this, they will also able to enhance their position in market which will increase their goodwill and will also improve their sales and profitability. Hence, from above five points of porters model, Gucci will be able to explore its fashion business in Indonesia. In addition to this, it will also provide competitive advantage to respective company if they maintain their position at market. Along with this, they also manufacture different as well as unique products so that their potential customers do not switch to other brand for buying that product. In order to spread brand awareness in the country, Gucci must market their product so that customer able to identify their brand. Therefore, with the help of porters five force model, respective company will be able to formulate their strategies and plans which will help them in increasing their sales as well as their profitability ratio. TASK 2 PESTEL analysis: This analysis help in examining external environment such as political, economic, social and other factors which influence operations as well as activities of a company(Khang and et.al., 2016). The factors which of PESTEL analysis is explained below: Political:These factors such as bureaucracy, trade control, tax policy and many more affect economy of country. These political factors does not affect business in Maldives as 6
government of respective country adopt themselves according to new policies and regulation. In addition to this, government of Maldives, assist private business to expand their business and carry it to higher level. As the respective company is a private company so it has a advantage to opens its offline store in Maldives. This implies that politicalchangeswillnotaffectmuchthefunctioningaswellasoperationsof organisation especially for private sector enterprise. This is because government of Maldives makes sure not to affect business of private sector. Therefore, it can be said that political changes does not influence environment of business in Maldives. Economic:It is referred to the changes in interest rate, taxation rate, change in population and other economic factor which affect on economy of country(Kunczik, 2016). Maldives is a country which is taxation free but they only charge taxes when any business sell their products that is related to plastic as well as packaging. Other than this condition, business operating in this country sell their products and services tax free. Taking this thing into consideration respective company can open their offline store in Maldives. It is because being one of the luxurious fashion industry, company can sell their products without charging tax. Along with this, clothes as well as accessories of Gucci will be affordable to their customer as well as they will able to build strong customer base. In addition to this, it will also enhance sales as well as productivity of respective organisation. Social:It is define as those sectors of societies as well as communities which help a company to target their potential customers. In addition to this, these customers help organisation to know their preferences and desires as per latest trend. Along with this, company is also able to understand what customers expect from their organisation. In respect of country Maldives, people over there focus more on spending rather than saving. This is one of the biggest advantage for a company to open their business in the country(Lamore, Berkowitz and Farrington, 2013). As Gucci can expand their business in Maldives and focus on youngsters more because this will help them in increasing their sales as well as profitability. Therefore, respective organisation can build a strong chain of customer which will aid them in their growth as well as development. Technology:The most crucial factor for a company to grow is to make effective use of advance technology so that it can modify their product, strategies, plans and other 7
activities of business . This will help them in acquiring more customers as well as they will able to retain their existing customers(Narteh and et.al., 2013). In regards of country Maldives, business operating there effectively use advance technology so that they can make their products more attractive, strategies more effective and other activities of company more better. This is one of the biggest benefit to Gucci company who are exploring their fashion industry in Maldives so that they can help their customers to get brand new luxurious products. This will assist in improving standard of living of people and through this they will be able to build strong chain of customers. Environmental:It explain about those factors of environment which are echo friendly as well as those products which does not affect the environment . Maldives country focus more on products which are echo friendly as well as healthy products. This is because it makes easy does business to sell their commodities to their customer. Gucci organisation can take this factor as their opportunity as before launching any product respective companycantakeintoconcernthisfactorandproducetheirgoodsaccordingly. Producing such products which are healthy as well as echo friendly, Gucci will able to enhance their sales which will help them in make their brand image more stronger. Legal:This factor is based on laws that is framed by government in order to run business in legal manner. Maldives is strict in following rule that is framed by their government so thatbusinessinrespectivecountrycanrunsuccessfullywithoutinterferenceof government(Parry, 2016). In order to open an offline store, Gucci need to follow all the rules and regulations of government of Maldives. Along with this, there are some formalities that are required to be fulfilled by private companies so that they can perform their transaction properly around the world. These formalities are essential because government mainly focus on private companies, their working as well as operations. Hence, from above factors of PESTEL analysis, it implies that Gucci can open their offline store in Maldives as they will benefited for various factors such as political, economic and many more. Only in case of fulfilling all legal formalities of Maldives, respective company will face some issues. Along with this, respective company will be able to grow as well as develop their business in respective country. Gucci will be able to maintain their luxurious position in Maldives as people of this country spend more rather than saving. Along with this, in Maldives, Gucci will be able to develop strong customer base through which they will be able to 8
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understand needs and preferences as per current trend. This data will help them in producing goods as per requirement. Segmentation, Targeting and Positioning: STP is defined as approach in modern marketing which is used by organisation while entering intoneworexistingmarket(Pop andIorga,2012). Thismodelisused when organisation create marketing communication plans which helps them in prioritising propositions and developing and delivering appropriate message in order to engage with various audiences. It is three stage procedure which firstly determine types of consumers exist then selecting the best one and finally implementing segmentation through optimising goods and services for that segment and communicating distinguish to consumers. Here, Gucci is planning to expand their offline store business in Maldives so it has to do STP for serving their consumers. In order to grow and sustain in the competitive market respective company has made use of STP model. It is explained as follows: Segmentation:This is defined as types of consumers having various need and demand. It comprises of dividing market into small segments which consists of individuals who are on same lines and products. It creates small groups under large market for bringing consumer together having similar needs, requirements and interests(Ramanathan, Ramanathan and Hsiao, 2012). Gucci has to segment market on considering various factors so that they provide goods and services to consumers. There are various segmentation that respective company can look forward while launching business in Maldives. It is described below: DemographicSegmentation:Respectivecompanyneedtokeepinmindpersonal characteristics such as gender, occupation and many more. Gucci has to produce their goods and services while taking into concern these sectors so that they can fulfil their needs and provide them products and services as per the requirement. Geographic Segmentation:As launching business in Maldives, respective company has kept in mind the geographic segment of Maldives. The people of Maldives have strong spending power and this can provide them big benefit which will result in their increased sales as well as profitability ratio. Targeting:It is define as process of selecting those market area where they can acquire wide range of customers(Saren, 2013). As per targeting marketplace, organisation advertise their product in order to create brand awareness. In respect of Gucci company, they are aware about 9
the segment of Maldives through which they will be able to know which market they can target which will in their growth. With this, respective company will focus on those market where they usually people of Maldives but their fashion clothes. Along with this, in order to attract customers they can launch campaign, advertisement on social media, provide offers to their potential customers and so on. This technique will help respective company to enhance their sales and also build strong relation with their customers. Positioning:The last stage of STP model is about focus of positioning of product through which an organisation will be able to customers views regarding their goods as well as services (Schniederjans, Schniederjans and Schniederjans, 2015). Proper positioning of product will help company in gaining competitive advantage. In regards of Gucci, company has to place their product in the way which will exactly gets matched as per the preferences of customers. Along with this, before positioning any product respective company has to keep in mind the three basis of Positioning i.e. functioning, symbolic as well as experimental. These factors will help Gucci in determining products and services as per customer demand, factors of brand that can fulfil consumer self esteem and which can also connect to the emotions of customers. Therefore, if respective company make proper positioning of their product as per customer desires as well as preferences, it will lead them in increased sales as well as profitability. Therefore, with the help of STP model, it will become easy for respective company to know the segment of respective country such as their geographical segment, demographic segment and many more. Along with this, they will also able to understand which customer they have to target which will aid their growth and development(Shank and Lyberger, 2014). In addition to this, as per the preferences of customer they will able to know the positioning of their product as per customer desires and made effective use of factors of positioning i.e. systematic, symbolic as well as experimental. CONCLUSION Hence, from above marketing report it can be concluded that in order to expand business in other country, company must analyse their external environment with the help of PESTEL analysis which will help them in understanding the working culture of respective country. Along with this, to gain competitive advantage and sustain in market for long duration, organisation must focus on customer needs as well as preferences. In addition to this, they should also focus on producing goods which are heterogeneous and unique so that company will not be able to lose 10
their potential customers. Therefore, with the help of theory of segmentation, targeting and positioning, firm will be able to grow to sustain in order to get competitive advantage. These models will help company to expand their business and explore market of respective country which will aid them to enhance their sales as well as earn high margin of profits. 11
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