International Resort Management: Challenges and Recommendations

International Resort
Management

EXECUTIVE SUMMARY
International resort management is all about giving a range of services to the international
customers such as spa, beach, ski, golf and much more. They tend to give relaxation,
entertainment and enjoyment to their international clients and guests. They are responsible to
offer best services which are relied on customer’s tastes and preferences. These kind of resorts
should have skilled and qualified employees to deal with international clients and visitors.
Managing resort organization at international level includes several challenges, together with
operational and managerial issues. So, handling and overcoming is essential and imperative at
the time same time. Technology is also the best tool to manage various customer services.
Organization should find ways to adopt modern technology to offer best services.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................4
TASK...............................................................................................................................................4
About the Company................................................................................................................4
Literature Review...................................................................................................................5
Current challenges facing the case study................................................................................8
Recommendations................................................................................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
Books and Journals:..............................................................................................................13

INTRODUCTION
Hospitality defines extending a welcome to tourists or indulging a home away from
home. The hospitality sector is vast in nature it covers all the economic activities that contribute
directly or indirectly or depend upon travel and tourism. This industry encompasses restaurants
and catering, hotels and resorts, night clubs and bars, tourism, spas and wellness, travel and
transportation, cruise liners and bus tours, events (business, sports, cultural and private).
Hospitality and resort management is a vast career field that offers several opportunities for
global career progression (Abrahão and et.al., 2019). The career paths are as diverse as the
hospitality and resort sector, with various new concepts as well as innovation altering the sector,
the career paths will continue to evolve with trends and technology of modern world. In the
respective management, customer satisfaction is the primary goal in which the best experience is
ensured. International resort management defines the skills and knowledge essential to manage a
resort, a hotel or an accommodation based company anywhere across the world. It includes the
aspects of regular day to day operations, covering housekeeping, guest relations, hotel
management and food and beverage.
TASK
About the Company
The organisation which is chosen to prepare this report is The Royal Duchy Hotels and
Resorts, It is known as one of the finest luxury hotels in UK. This organisation established in
1893. It is located in a seafront position that is why it is regarded as one of the tourists
attractions, especially among Victorian and Edwardian tourists. For a while, this organisation
was known as Hydro Hotel and it boosted the therapeutic health advantaged of sea bathing. It is
the part of award winning Brend Hotels Group (Ahn and Thomas, 2020). Also, it is suitable and
perfect for family trips and vacations and famous choice for weddings and other functions. When
guests and customers stay at the hotel, they are ensured a relaxing break in a famous waterside of
Falmouth. The customer can chill out on the sun terrace, pamper in a sauna or enjoy a swim in
the indoor heated pool. It also gives a vast range of bedroom choices. The client can opt for sheer
luxury, which as stunning views of the seafront as well as Cornwall coast. The family guests can
also opt for generous rooms with huge space for cots and beds, moreover, interconnecting rooms.
At the end of the day, looking into Falmouth and enjoy wealth of attractions of Cornwell, one