Services and Quality Management in Corinthia London Hotel

Evaluative report

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Services provided in the hotel......................................................................................................1
Quality management....................................................................................................................2
The way in which hotel adapts to changing consumer preferences and impacts upon guest
service management.....................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Hospitality industry is concerned with delivery of different types of facilities to the
customers. Some of them are food, travel, tourism etc. It is very important for all the
organisations which are delivering these services to the customers are required to make sure that
they provide high level of satisfaction to them (Yu, G.J and et. al., 2020). It will be beneficial to
enhance revenues and profitability. This essay is based upon Corinthia London which is one of
the famous Five Star Hotels of United Kingdom. The topics which are covered in this essay are
services that are provided by the organisation, quality management etc. Apart from this, the way
in which hotel adapts to changing consumer preferences and impacts upon guest service
management are also discussed.
MAIN BODY
Services provided in the hotel
All the hospitality sector organisations provide different types of services to the
customers so that their satisfaction level could be enhanced they could be retained by the entity
for long period in future. Corinthia London also provide different types of facilities to all its
customers so that they can relax within the hotel. All of them are described below:
Most of the travellers want to relax in the hotel if they are travelling for a long period.
For this purpose, Corinthia London is providing spa facilities to all the visitors where they can go
and relax. It helps the hotel to satisfy all the clients with the help of its great customer services.
This service is provided by a small number of hospitality enterprises because of the area which is
covered by a spa.
Corinthia London provides free breakfast to the customers so that they can have a great
morning and day ahead. There are different types of options available in the menu which are
revised on weekly basis. It helps the hotel to build brand loyal clients which is beneficial for it to
strengthen the customer base (Gunasekaran and et. al., 2019).
It is very important for the hotels to provide great rooms to the customers so that they can
spend their time there properly. Corinthia London is a five star hotel of United Kingdom and in
order to meet all the expectations of its visitors it provides luxurious rooms to them. It is one of
the main facility which is provided by the entity to the customers.
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