Collaborative Conflict Resolution through Interpersonal Negotiation

Based on the weekly journal provided, it can be concluded that effective interpersonal communication skills are crucial for personal and professional relationships. The journals highlight the efficiency of various communication skills such as problem-solving, negotiation, and collaboration in achieving workplace objectives and fostering healthy relationships among colleagues and subordinates. The knowledge gained through these journals will enable me to strengthen my existing interpersonal skills, develop collaboration among team members, and achieve corporate objectives effectively.

Running Head: Interpersonal Communication
Interpersonal Communication

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Table of Contents
Introduction......................................................................................................................................1
Week 2 Journal (Rapport Development).........................................................................................1
Key skill used in week 2..............................................................................................................1
Detailed information about Rapport Development......................................................................1
Application analysis.....................................................................................................................2
Effectiveness Analysis.................................................................................................................2
Week 3 Journal (Listening Skills)...................................................................................................2
Key skill used in week 3..............................................................................................................2
Detailed information....................................................................................................................3
Application analysis.....................................................................................................................3
Effectiveness Analysis.................................................................................................................3
Week 4 Journal (Assertiveness Skills)............................................................................................3
Key skill used in week.................................................................................................................3
Detailed information....................................................................................................................4
Application analysis.....................................................................................................................4
Effectiveness Analysis.................................................................................................................4
Week 5 Journal (Verbal Communication).......................................................................................4
Key skill used in week.................................................................................................................4
Detailed information....................................................................................................................5
Application analysis.....................................................................................................................5
Effectiveness Analysis.................................................................................................................5
Week 6 Journal (Non-verbal Skills)................................................................................................5
Key skill used in week.................................................................................................................5
Detailed information....................................................................................................................6
Application analysis.....................................................................................................................6
Effectiveness Analysis.................................................................................................................6
Week 8 Journal (Cultural difference and Diversity in Communication).........................................6
Key skill used in week 8..............................................................................................................6

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Detailed information....................................................................................................................7
Application analysis.....................................................................................................................7
Effectiveness Analysis.................................................................................................................7
Week 9 Journal (Silence and Power)...............................................................................................7
Key skill used in week.................................................................................................................7
Detailed information....................................................................................................................8
Application analysis.....................................................................................................................8
Effectiveness Analysis.................................................................................................................8
Week 10 Journal (Problem-Solving)...............................................................................................8
Key skill used in week.................................................................................................................8
Detailed information....................................................................................................................9
Application analysis.....................................................................................................................9
Effectiveness Analysis.................................................................................................................9
Week 11 Journal (Negotiation)........................................................................................................9
Key skill used in week 11............................................................................................................9
Detailed information..................................................................................................................10
Application analysis...................................................................................................................10
Effectiveness Analysis...............................................................................................................10
Summary........................................................................................................................................11
References......................................................................................................................................12

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Introduction
This paper defines my learning journey through disclosure of my interpersonal skills and
personal experience. The main motive of this paper is to prepare my learning journal so that I can
evaluate what interpersonal skills I used in the past some weeks and what are shortcomings and
weaknesses of these skills. This paper describes how I have engaged with different interpersonal
skills and applied communication skills in a different range of contexts. The paper covered the
interpersonal communication journal of different weeks. The information recorded in each week
is giving significant information about the key skill that I have used in my learning journey, its
definition, detailed account of its application and effectiveness. At last, the paper is defined
summary of the whole context. With the help of the summary section, one can easily understand
about my personal experience that I have learned from this journal.
Week 2 Journal (Rapport Development)
Key skill used in week 2
During week 2, I used rapport development interpersonal skill. The main motive behind the use
of this skill is to develop a close and harmonious relationship with my subordinates and other
colleagues. By doing this, I felt in sync with others and collaborated with them to gain significant
goals and objectives.
Detailed information about Rapport Development
The Rapport Development is considered as a one of the foremost important interpersonal skill to
develop a strong relationship with others. The rapport development skills develop mutual

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attentiveness, positivity, and coordination among team members to accomplish overall outcomes
of a belonging organization (Wood, 2015).
Application analysis
I applied the rapport development skill with the collaboration of my colleagues. For example,
one powerful method I used to apply rapport development skill is to mirror and match the
behavior of other. By doing this, I able to bring collaboration between different team members
by matching their skills with desired job responsibilities. On the other hand, I also used the
rapport development skill in evaluating the energy level of my subordinate. With the help of such
action, I find out whether the colleagues are shy, extroverted, reserved and exuberant or not?
Effectiveness Analysis
When I applied the rapport development interpersonal skill in my behavior, the subordinate
responded in a well-organized behavior. It is because I am continuously putting efforts towards
the development a healthy relationship with them. I think that my week 2 experience with
rapport development skill was very effective and efficient. It is because the rapport development
skill gives me a chance to develop a healthy relationship with my subordinates. Apart from this, I
can also use training and other relationship building methods to improve my relationship with
subordinates. These methods will also facilitate a good relationship with subordinates.
Week 3 Journal (Listening Skills)
Key skill used in week 3
During week 3, I got a significant experience through the use of listening skills. I used the
listening skills to hear the viewpoint and responses of others to give them effective feedback.

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Detailed information
The listening skills are considered one of the most important skills that an individual have. The
listening skill of an individual does not only influence the personal lives of individuals but also
the professional life. The listening skill is utilized to listen to others, and obtain significant
information from them.
Application analysis
In order to apply listening skill, I conducted a timely meeting with subordinates to discuss an
issue or make necessary decisions. In this meeting, I used the listening skills to hear their issues
and feedbacks. With the help of listening skill, I provide the subordinates necessary information
which they require and expect to me.
Effectiveness Analysis
The use of listening skills proved very effective for me. It is because my subordinates get
significant attention from my side and they also received the deserving feedbacks regarding the
discussion issue or topic. My experience with listening skills was great. It is because of the
listening skills aware me about feelings and views of others. Furthermore, it can be said that I
can use active listening theory in exchange for the use of listening skill. It is because active
listening will also contribute a significant experience as listening skills (Trickey, 2016).
Week 4 Journal (Assertiveness Skills)
Key skill used in week 4
During week 4, I used assertive skill. This skill is utilized to respect the jobs and responsibilities
of others and protect the right of my subordinates.

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Detailed information
Assertive skill is very common in communication and social skills training. The assertive skill is
famous for enhancing the capacity of an individual to stand up for their own or rights of other
individuals (Ting‐Toomey, 2015).
Application analysis
I applied assertive skill in my day to day behavior. It is because the assertive behavior helped me
to become open and honest about the wishes, wants, desires, needs, and wants of subordinates.
Effectiveness Analysis
Assertive skill proves very effective for me. It is because with the help of assertive skill I able to
gain the confidence of my subordinates and they become loyal towards work. Moreover, the
other person like subordinates also gives an effective response to any query raised by me. The
use of old behavior theory and positive approaches may also deliver the same outcomes as
assertive skill. It is because all will help us feel good about others and ourselves.
Week 5 Journal (Verbal Communication)
Key skill used in week 5
During week 5, I practiced the verbal communication in my behavior. I utilize the verbal
communication to transfer my knowledge and thinking to subordinates.
Detailed information
The verbal communication is defined as the process of sharing information with others by using
speech. The verbal communication is required to develop a healthy relationship with others
(Novik, 2015).

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Application analysis
I applied the verbal communication skill in my day to day behavior. It is because I need to take
the feedbacks of my subordinates on a daily basis. In a similar manner, I also need to provide a
verbal as well as written report of full-day work to my senior.
Effectiveness Analysis
With the help of verbal communication, the subordinates understand my viewpoint in a clear
context and give answers accordingly. This avoids the misunderstanding and mistakes in work
life. Moreover, I feel good by the adoption of verbal communication because it gives me a
chance to express my feelings. The use of written communication may also prove a best theory
or approach to express my viewpoint with others.
Week 7 Journal (Non-verbal Skills)
Key skill used in week 7
In week 7, I used the non-verbal skill to convey my message to others. I utilized the non-verbal
skill to give clues and additional information to my subordinates and other colleagues.
Detailed information
The Non-verbal communication is a combination of the explicit and implicit message which
transferred to the deserving individual through use of body language. Moreover, the non-verbal
skills include; facial expressions, the pitch and tone of voice and other gestures (Modarres,
2017).

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Application analysis
I applied the non-verbal communication skill in offering feedback to another individual, and
regulate the flow of communication with subordinates and other colleagues. For example, I
nodded my head to convey yes to team members.
Effectiveness Analysis
The non-verbal communication was not so effective because my subordinates interpret it in a
negative context. I was not satisfied with the use of non-verbal communication skill. It is because
the non-verbal skill was a reason for the heavy loss of my work life. The use of clarity theory of
communication will prove a significant alternative to deliver high-quality knowledge to
subordinates and other colleagues.
Week 8 Journal (Cultural difference and Diversity in
Communication)
Key skill used in week 8
During week 8, I used the cultural difference and diversity interpersonal skill to communicate
with my subordinates. I utilized this skill to avoid workplace disagreements among subordinates
due to cultural problems.
Detailed information
The cultural diversity in communication is defined as an act where gaps raise between team
members due to the different cultural background. It becomes a high focus of today's
management.

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Application analysis
I applied the cultural diversity communication skills to resolve the different issues occurred at
workplace between team members. My main motive behind the use of cultural diversity
communication skill is spread happiness by promoting collaboration among members.
Effectiveness Analysis
The cultural diversity communication skill is effective to resolve the conflicts between two
different members. The other person like subordinates responded well due to the use of cultural
diversity communication skill. It serves as an impotent tool in resolving conflicts. My experience
with the cultural diversity communication is very nice because it gives me an opportunity to
promote a healthy relationship between team members. The use of scientific management theory
will also help me to promote good communication and healthy relationship between team
members (Kurtz, 2017).
Week 9 Journal (Silence and Power)
Key skill used in a week
During week 9, I utilized silence and power to get significant control over work outcomes of my
subordinates. The used the silence and power with the sole motive of motivating my
subordinates to give their best and deliver significant outcomes.
Detailed information
The silence and power are considered two important tools of motivating individuals and enhance
their level of satisfaction (Knapp, 2014). Moreover, it is also said that the silence is power
because its best use can bestow a lot of gifts for management as well as individuals.

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Application analysis
I applied the silence and power in my day to day life. With the help of silence, I listen to the
viewpoint of others. On the other hand, with the power, I ensure that the subordinate finish the
work on time as well as with desired quality.
Effectiveness Analysis
I believe that the silence and power are more effective than the other interpersonal skills. It is
because silence gives the opportunity to others to respond well regards any query or issue. On
the other hand, I feel good while empowering silence and power at my workplace. It is because
this delivers me feeling of satisfaction which did not provide by others. Moreover, the use of
organizational theory will fulfill my requirements as per the workplace situation.
Week 10 Journal (Problem-Solving)
Key skill used in week 10
In week 10, I practiced the problem-solving skills at my workplace. The problem-solving skills
are utilized to discuss the different workplace issue and take a relevant decision.
Detailed information
Generally, it is considered that the problems are at the center of each business organization.
Therefore, the problem-solving skills serve as a critical tool required to solve different problems
faced by an organization (Karnieli-Miller, 2017).

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Application analysis
I applied the problem-solving skill in three different elements. These are fluency, flexibility, and
elaboration. In fluency element, problem-solving skill is applied to produce different ways to
solve the problem. Moreover, in other elements, the ideas are developed in an elaborated context.
Effectiveness Analysis
The person like subordinates responded to problem-solving skills in an effective manner. With
the help of problem-solving skills, they produce a wide range of ideas to solve a potential
problem. Moreover, the experienced delivered by problem-solving skill was very good for me. It
is because this skill awards me the efficiency to resolve different problems and accomplish
different concerned objectives of my organization. The use of theories like critical and logical
thinking will also prove a right option to deal with different conflict aspects at my workplace.
Week 11 Journal (Negotiation)
Key skill used in week 11
In last week, I used the negotiation skill to perform by day to day activities and associated
responsibilities. With the help of negotiation skills, I deal with a wide range of situations to settle
different arguments and dispute. For example, once there was a dispute between two
subordinates of my team. They were arguing related to their job aspects and responsibilities. At
that time, I enforced the negotiation skill to settle their dispute and bring collaboration between
both of them.

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Detailed information
Negotiation is considered as a foremost interpersonal skill to settle differences. Moreover, it is
also known as a process through which agreement and compromise are reached while avoiding
dispute and argument.
Application analysis
I applied the negotiation skills in different situations of my personal and professional life. For
example, I applied the negotiation skill while dealing with family issues like a dispute between
family members, international affairs, industrial disputes, team disagreements, domestic
relationships, the legal system, and government affairs.
Effectiveness Analysis
The use of negotiation skill proved very effective for me. With the help of negotiation skill, all
team members responded well to each other and cleared their doubts and query in respect of any
issue. This represents the symptom of collaboration at the workplace (Arnold, 2015). Moreover,
my experience with the use of negotiation skills was also very effective. It is because the
negotiation skills helped me to tackle with different problems and propound a well-organized
solution. This experience represents that I might use this skill again in my near future
communication processes. Moreover, the fairness principles and theory will serve as an
appropriate alternative to satisfy workplace objectives. It is because it enforces fairness, mutual
benefits, and healthy relationship among corporate houses.
Summary
On the basis of interpersonal communication skills discussed in each week journal, it can be said
that the communication is the blood of each relationship whether it is personal or professional.

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The above-mentioned weekly journal provides me a significant knowledge about the use of
interpersonal skills. The first and foremost thing that I have learned through this weekly journal
is the effectiveness of each interpersonal skill. With the help of efficiency analysis of each
interpersonal skill, I get significant knowledge about their usability and efficiency that can
consider further in the near future. Moreover, the workings of above-mentioned weekly general
also strengthen my existing interpersonal skills. It is because the knowledge of above-mentioned
interpersonal skills gives me an opportunity to strengthen my base and tackle with personal and
professional life in an effective manner. I can significantly apply this knowledge in tackling with
my professional life. With the help of this knowledge, I can develop the collaboration among
team members and become successful in achieving the corporate objectives in an effective
manner. Moreover, I can also satisfy my colleagues and subordinates through the use of above-
discussed interpersonal skills. It is because the above-mentioned skills will develop my focus
towards subordinates and their desires. Therefore, I can say that the knowledge gained through
my weekly journal will give me a growth opportunity to succeed in near future.

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References
Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
Karnieli-Miller, O., Michael, K., Segal, O., & Steinberger, A. (2017). Assessing an Intervention
Focused on Enhancing Interpersonal Communication Skills and Humor: A Multi-Method Quasi-
Experiential Study Among Medical Students. Health communication, 1-13.
Knapp, M. L., Vangelisti, A. L., & Caughlin, J. P. (2014). Interpersonal communication and
human relationships. Pearson Higher Ed.
Kurtz, S., Draper, J., & Silverman, J. (2017). Teaching and learning communication skills in
medicine. CRC press.
Modarres, M., Mohseni, H., & Shiran-Noogi, P. (2017). The Comparison Of The Effectiveness
Of Problem Solving Skill Education With Two Methods Of Workshop And Educational Booklet
On Interpersonal Communication Of Midwives. Research in Medical Education, 9(3), 28-19.
Novik, N. N., & Podgórecki, J. (2015). A Model of Developing Communication Skills among
Adolescents with Behavioral Problems. International Journal of Environmental and Science
Education, 10(4), 579-587.
Ting‐Toomey, S. (2015). Identity negotiation theory. The international encyclopedia of
interpersonal communication.
Trickey, A. W., Newcomb, A. B., Porrey, M., Wright, J., Bayless, J., Piscitani, F., ... & Dort, J.
(2016). Assessment of surgery residents’ interpersonal communication skills: validation evidence

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for the Communication Assessment Tool in a simulation environment. Journal of surgical
education, 73(6), e19-e27.
Wood, J. T. (2015). Interpersonal communication: Everyday encounters. Nelson Education.