Importance of Interpersonal Communication for Employees in an Organisation

INTERPERSONAL COMMUNICATION IS AN IMPORTANT
ATTRIBUTE FOR ALL EMPLOYEES
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Table of Contents
Introduction......................................................................................................................................2
Interpersonal Communication is an important attribute for all employees.....................................2
Concept of Interpersonal communication....................................................................................2
Barriers to organizational effectiveness.......................................................................................3
Importance of Interpersonal communication among employees for organizational effectiveness
......................................................................................................................................................4
Ways of improving interpersonal communication.......................................................................7
Conclusion.......................................................................................................................................8
References........................................................................................................................................9
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Introduction
Interpersonal communication is a specific approach of exchanging feelings. Interaction with
people has required in every stage of life either it is personal life or professional life. In an
organisation, it is required that employees are integrated with each other so that they can
implement appropriate teamwork. Interpersonal communication is much required for inter-team
communication where team members will be able to exchange shared goals with each other. In
an organisation, communication can be done in both verbally and non-verbally. However
interpersonal communication determines face-to-face communication where employees will
exchange their information with their hierarchy. It has been observed that an employee with s
skill of interpersonal communication ability, not only has effective communication skills, but
also the employee will be an active listener. These attributes will contribute to improving
employees’ productivity as well as organisation's performance. Thus, the thesis statement of this
essay will be to assess whether interpersonal communication is an important attribute of
employees within an organisation or.
Interpersonal Communication is an important attribute for all employees
Concept of Interpersonal communication
Interpersonal communication basically means the transformation of information between two
people. Interpersonal communication involves the ability of negotiation, problem solving,
assertiveness and decision making1. Thus, it is necessary factor in order to attain the goals of an
organisation. Interaction is important to understand the ideas, feelings and emotions of people. It
is true that organisational success depends on the interpersonal communication skill of its
employees as it leads to strategic decision-making. If the employees are able to share their ideas
and information with each other then both employees as well as organisation will be benefitted.
A person can be said to have interpersonal communication skill if he or she is able to present his
or her thought with great confidence, posture, and gesture as well as with proper facial
expression. The effectiveness of organisation depends on the interpersonal communication
1 Hargie, O., 2016. Skilled interpersonal communication: Research, theory and practice. Abingdon: Routledge.
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among employees due to its ability for negotiation2. An organisation having effective
interpersonal communication skill among its employees is always able to achieve its goal
because of their flexible interaction on every project. Employees having great interpersonal skills
are always motivated by their work and share the information or ideas with each other that leads
the organisation to success.
Barriers to organisational effectiveness
The effectiveness of organisation depends on the interpersonal skill of employees. It has been
seen that organisation face some difficulties due to lack of interpersonal skills3. Due to lack of
interpersonal communication, an employee would not be able to communicate her difficulties in
understanding his or her job responsibilities. They will hesitate to ask questions to clear the
doubt due to lack of communication skill. An organisation requires effective employee
engagement however without ability to communicate interpersonally, it is not possible. Even, the
employees will not able to coordinate with each other which will lead to unproductive
performance. As per Maslow's hierarchy of needs, the thirst motivational factor is belongings
among team members4. Thus, if an employee has formal relationship with each other then they
motivate each other to work. However, due to lack of interaction, they do not feel motivated or
excited which will resist the growth of an organisation. In an organisation, one's personality can
be determined by, his or her views5. This personality trait ensures the corporate image of that
particular employee. If the personality of employees is not presentable then they are not able to
attain the organisational goal which will hinder the organisational growth.
2 Reece, B. and Reece, M., 2016. Effective human relations: Interpersonal and organizational applications. Boston:
Cengage Learning.
3 Lane, S.D., 2016. Interpersonal communication: Competence and contexts. Abingdon: Routledge.
4 Benzer, J.K., Cramer, I.E., Burgess, J.F., Mohr, D.C., Sullivan, J.L. and Charns, M.P., 2015. How personal and
standardized coordination impact implementation of integrated care. BMC health services research, [Online] 15(1),
p.448. Retrieved from: https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-015-1079-6
5 Ruck, M.K. ed., 2015. Exploring internal communication: Towards informed employee voice. Farnham: Gower
Publishing, Ltd.
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