Developing Interpersonal Skills in ICT

This assignment focuses on the development of essential interpersonal skills relevant to the field of Information and Communication Technology (ICT). It explores the impact of ICT on business communications, highlighting both positive and negative aspects. Students analyze various communication technologies and their applications in enhancing organizational efficiency and effectiveness.

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Successful Completion of COIT20249
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PART – A
Interpersonal Skills
Interpersonal skills can be defined as the abilities we utilize in case of communications as well as
interactions with other individuals either exclusively or in the gatherings. Individuals having
better interpersonal abilities are more successful in professional as well as in their personal lives.
Individuals with great interpersonal abilities have a tendency to have the capacity to function
admirably in a group or in a team by communicating effectively with other individuals. They can
discuss adequately with others, regardless of whether family, companions, partners, clients or
customers. These skills are thusly crucial both in work and outside. Listening capacities are
fundamental capacities for all parts of the business: transactions, exchanging information,
introductions, teams, client care, sales etc. Listening skills are very necessary as the employer
organize special listening skills training to their representatives. This isn't astounding when we
consider that great listening abilities can prompt better consumer loyalty, more noteworthy
profitability with less errors, and expanded sharing of data that can prompt more imaginative and
inventive work. (Skills you need, 2017).
Reading Skills
The academic reading ought to be viewed as any passive action, but can be treated as dynamic
procedure that prompts the improvement of learning. Reading for learning requires a cognizant
efforts to influence joins, to comprehend assessments, examine and apply what we figure from
our analysis. As we build up our reading skills, we are acquainted with new vocabulary and more
difficult sentence structures. For writing an academic document, work tends to utilize an
extremely careful style or language. The writer may appear to utilize intricate, long sentences,
yet this is as a rule to guarantee that they are stating decisively what they mean. (Skills you need,
2017).
Teamwork Skills
Working with team is required for every industry, running from business administrations to data
innovation to food administrations. Despite the part, we should have the capacity to cooperate
with other people – and pass on that reality to procuring supervisors, enrollment specialists, and
forthcoming businesses. When the team figured out how to get a challenged task in front of

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schedule as well as under budget in light of something we did, this would be an incredible case.
(Doyle, 2017).
Importance of Ethical, Social Behavior
Each innovative development has both positive as well as negative effects on the general public.
Eg: ICT gives less demanding and productive methods for data storage and its recovery of data
however in the meantime experiences robbery of copyrighted materials, programming,
information, music, video etc. Web gives immediate access to a wide range of helpful data at
fingertip however in the meantime experiences plagiarism, unlawful transferring data,
downloading, replicating, stealing and abuse of licensed innovation. While writing academic
paper, we use to search Internet for its sources but at the same time, the article needs not to be
plagiarized. (Mishra, M., n.d).
Cultural Diversity
With the progression of innovation, it's normal to manage customers and clients throughout the
world. Language boundaries may make it hard to convey adequately, or cultural difference may
hinder internal as well as external clients from being sufficiently agreeable to open up. We must
analyze customers like and the values - food, custom, protocol, business practices and other
small things. Since there is a large group of data accessible on the web, we can find the essential
principles of their culture. (Whitmore, 2017).
Improving Organizational Practices through ICT
For associations that mean to develop market shares; enhance perceivability; or wish to end up
noticeably the favored vendor or specialist co-op, ICT/innovation can enable them to accomplish
those objectives. ICT can present a change in outlook in associations by helping them to re-
assess, in addition to other things, what may be possible, how they can increase present
expectations and perform better, and what new administrations and quality benchmarks ought to
be presented. (Marius, 2013).
Communication Technologies
1. Instant messaging (IM) can be a profitable device for the purpose of business, and from
numerous points of view it is far better than email. With a texting project, directors and

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administrators can see which specialists are signed in and at their work areas, which ones are in
meetings and which ones are out of the workplace.
2. Setting up an intranet site is a standout amongst best strategy for independent companies to
keep every one of their staff on top of it and impart new data. (Conrad, 2017).
PART – B
Feedback
Data innovation has made electronic storage frameworks to ensure important records. The
storage frameworks like virtual vaults, protect data by just permitting authorized organization
staff or people can approach, withdraw, include or change the records. IT security designing
frameworks can protect electronic data from being hacked or deleted. The business
communications much faster in light of the fact that individuals never again need to send a letter
which takes around 24hours. They can send immediate notification for a small cost which spares
expenses and labor for the delivery. This can minimize postal costs, postal staff, as well as paper
costs.
ICT has made it workable for associations to utilize electronic communication in their everyday
operations. The organizations would now be able to get information online without the
overwhelming overheads. Many organizations can trade online and additionally on retail
premises. This can enhance sales and engaging independent companies. People likewise utilize it
in different circles of life e.g. saving money, online payments etc. Data communication
innovation has shown the accommodating security insightful in the making of devices like
hidden cameras, webcam and so forth which is utilized as a part of workplaces, associations,
homes. These devices screen places and the exercises of individuals such that crime is
recognized at its origin. (Modelumunna, 2012).

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References
Conrad, B. (2017). How Do Businesses Use Communication Technology to Improve Their
Performance? Retrieved from - http://smallbusiness.chron.com/businesses-use-
communication-technology-improve-performance-136.html
Doyle, A. (2017). List of Teamwork Skills. Retrieved from - https://www.thebalance.com/list-of-
teamwork-skills-2063773
Effective reading. Skills you need (2017). Retrieved from -
https://www.skillsyouneed.com/learn/effective-reading.html
Interpersonal Skills. Skills you need (2017). Retrieved from -
https://www.skillsyouneed.com/interpersonal-skills.html
Listening Skills. Skills you need (2017). Retrieved from -
https://www.skillsyouneed.com/interpersonal-skills.html
Marius, M. (2013). 4 ways ICT/ Technology can improve the business. Retrieved from -
http://www.ict-pulse.com/2013/09/4-ways-icttechnology-improve-business/
Mishra, M. (n.d). Ethical, Legal and Social aspects of Information and Communication
Technology. Retrieved from - https://arxiv.org/ftp/arxiv/papers/1507/1507.08447.pdf
Modelumunna (2012). Positive and negative impacts of ICT. Retrieved from -
https://modelumunna.wordpress.com/2012/07/01/positive-and-negative-impacts-of-ict/
Whitmore, J. (2017). 5 Ways to Overcome Cultural Barriers at Work. Retrieved from -
https://www.entrepreneur.com/article/276998