Introduction Of Management And Operational Perspective : Assignment

INTRODUCTION TO MANAGEMENT
(PROBLEM 4)

Table of Contents
INTRODUCTION...........................................................................................................................1
Analysis the problem causes from management and operational perspective............................1
Suggest some strategies and techniques to resolve problems.....................................................2
Support the above strategies with management and operations theories and principles............4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Management is the act of getting people together to accomplish desired goals and objectives
using available resources efficiency and effectively. Management consist some measure
functions such as planning, organizing, staffing, leading, directing and controlling an
organization activities and goals. Present report will be presenting the management issue that
Imperial hotel facing through. The major problem is front of house staff such as reception,
conference & Banqueting and restaurant & Bars. Due to having improper working and
insufficient use of IT systems including the reservation and property management systems.
Present report will be presenting the long-lasting range of new development and growth
strategies for the company that brings new management criteria. This level of innovation and
system will be promoting the long range of development issues and growth. The reception area
put this pressure on the system. Another main reason will discuss in this report is employee
dissatisfaction due to work pressure and improper supervision of the senior staff members as
well. Proper management is very essential and long lasting to make things more efficient and
challenging. In order to deal with new changes and dissatisfaction issues of employees will
require to take some effective action plan.
In other words, report also explains or analyse the critical situation and for that presenting
the deep understanding between the growth system. Overall, it brings new management goals
and new managerial task performance. It also analysing how this management problem will
become the problem of customer dissatisfaction as well.
Analysis the problem causes from management and operational perspective.
In hospitality sector front office staff is the most important and crucial department to attend
guests this brings new opportunity and growth in future times (Anderson and et.al., 2015).
Managing system play a significant role in keeping the hotels running with ease and comfort. It
is very necessary for the hotel to keep the all amenities more equipped and technically fixed in
Imperial hotel to make environment happy and satisfied.
In order to analyse the poor situation of staff members where they go through from the
improper system of management things and affect the overall improper systematic growth of the
businesses. Overall, it brings less effective results that indirectly affect the overall working
situation. Front of house staff has mainly facing major roles and play an important role to
handling the overall business growth system. Employees are dissatisfied with the working
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conditions at Imperial hotel due to which customer facing trouble some issues (Bryson, Forth
and Stokes, 2015). Another issue that hotel go through is improper technology in within the
organisations, due to which guest facing trouble in billing process every time. Hotel should have
to open their front office for 24 hours for the welcoming of guests. Besides, all other department
staff should also have all the details and data on guest arrival need to be open as well. Imperial
hotel staff members work three and 8 hours shift working in teams. Each team member has their
own problem or issue to managing reception teams as well as in provides up to date information
and data on the next shift.
Another main concern in Imperial hotel is miss communication between each department
due to which reception staff been in conflict with other employees to providing the wrong
information (Edralin, 2015). So, this is the reason why company has facing problem in managing
the departmental issues.
In other ways, Imperial hotel also facing culture issues with staff members which are not
working positively and or in a proper manner.
So, in order to concluded that Imperial hotel majorly facing issues related to employee
dissatisfaction, technological issues, communication issues and culture challenges due to which
overall firm going through customer dissatisfaction.
Suggest some strategies and techniques to resolve problems.
In order to remove conflicts and issues that company face such as communication, technological,
and culture. For that, Imperial Hotel should need to take some strategies and plans to handle
those challenging situations and goals (Giorgi, Shoss and Leon-Perez, 2015). There are some
strategies that Imperial hotel can adopt in order to build up some employee motivation and make
positive environment for the company.
Strategy to reduce technological issue
The poor data issues can be reduced with improved the technology from the new IT
technology that is PMS that affect the long-lasting range of different activities and goals. in other
words, it helps to beat the new management goals and adopt the challenging business behaviour.
Property management system or hotel operating systems which is used by the companies
such as manufacturing, logistics, intellectual property and government accommodation etc. this
is the computerized systems that facilitate the management of properties, personal property and
equipment which is including maintenance the proper management system growth. It helps to
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motivate the better growth system that affect the overall system performance (Haddow, Bulloc
and Coppola, 2017). It helps employees to equipped new technology in management system that
helps to motivate employees into more efficient manner. It is centralized computer system to
organize, schedule and perform the day to day functions and transactions involved in
accommodations businesses. This system can easily update the system and keeping all records of
guests for further improvement. This new technology can have managed functions such as check
in check out, telephone systems integration, point of sales, event planning and food and beverage
costing, hotel inventory supply chain management. Security and room locks etc. in order to
perform the new management goals and make the long-lasting process management (Hislop,
Bosua and Helms, 2018). This technology can help to reduced the technological growth and
reduced the level of managing growth system.
Strategy to improve communication among employees
In order to improve communication among all departments, people needs to give
attention to each other’s. apart from that, it discovers the new managing and developing result
and growth of the business. Moreover, it brings new management work and less effective
working goals. this management task builds up the new leading challenging growth.
Take time to listen: Don’t monopolize the conversations, after, a while people will start
tuning the part of the organisation goals. this management style and skill will help to take time to
listen to others. This process will help to recontinue and maintained the proper level of
communication growth (Rogers, 2017). Such as front office department should maintain the
proper communication level between all other staff members to take the activities into more
appropriate manner.
Strategies for improving the employee motivation
What are the main challenges and goals to deal with the new changes. Employee
motivation is the most crucial or essential practices within the organisation to bring new
opportunity and goals (Joseph and Lehmann, 2015). employee motivation helps to enhance the
motivation and confidence level. That helps to reduce the work pressure of Imperial hotel
employees and give them high work satisfaction to the employees. Imperial hotel starts given
some benefits to the employees to motivate their satisfaction level.
Provide training and development needs: This is the first action plan that company could
adopt to manage their employee’s satisfaction growth. Apart from that, training for new
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employees or existing staff is very much crucial to sustained the professional environment. On
the other hand, it also makes the process more equipped and long lasting challenging goals.
Imperial should need to provide T&D session to encourage level of motivation and abilities in
order to beat the overall environmental goals and objective results.
Develop coordination: this is another step that adopted by the company to coordinate
employees and support them in the critical situation. Apart from that, it brings enthusiasm and
confidence level between employees to perform the better performance for the company benefits.
This coordination also support company to get good customer satisfaction and get good
feedbacks from the clients (Kim and et.al., 2016). This level of system will help to make the
long-lasting opportunity for the company to bring new thoughts and ideas for the new
development growth.
Give rewards and appreciation: This is another way to make employees happy and satisfied
with the help of managing successful business growth. Encouraged employees who support level
of systematic growth challenge and make the people more influencing and challenging. Overall,
it brings new managerial goals and getting good feedback challenge. People love praise they
thrive on it and make some more new challenging growth level. Praise employees for their good
performance make employees more confident and satisfied.
Support the above strategies with management and operations theories and principles.
In order to engage employees towards the productive working environment, Imperial hotel
should need to adopt the long challenging. Besides. It also helps to bring new management goals
and make the process more efficient and challenging. In other words, in order to manage system
into more appropriate manner company should need to adopt some management operation
theories to deal with uncertain situation and also improve the customer satisfaction level towards
the company services.
Process theory of motivation
Process theory is a systematic approach that explains how organisation grow and
develops the new changes within the company environment. Process theory is contrasted with
variance theories that helps to build systematic of ideas that explains the variance in a dependent
variable based in independent variables (Mostafa, Gould‐Williams and Bottomley, 2015). This
theory consists natural selection, continental drift and the nitrogen cycle. This theory consists
Equity theory, Expectancy theory and the Porter Lawler model.
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Equity Theory: this model of theory employees is fully motivated to others and theory or level
of effort against fellow workers and the reward they receive for their productive performance. If
they perceive there is a significant difference between their level of effort and their co-workers.
This will give great importance towards the better opportunity and goals. in other words, it
brings lots of opportunity and growth in the development of employee’s motivation. This theory
of motivation can motivate employees towards better opportunity and growth. In other words, it
makes good impact on the overall development growth and the high opportunity cost
management.
Expectancy theory: Expectancy theory is another essential theory of motivation which brings
new ways of development goals. this theory reflects that motivation is partly a decision-making
process that evaluates effort for outcomes (Muqadas, Rehman and Aslam, 2017). It highlights the
involvement of the active cognitive processes that makes employees more motivated and
challenging. Moreover, it brings new opportunity and growth to make the new opportunity and
challenge.
The importance of theory reflects the significance of matching rewards for efforts on an
individual personal basis. That also reflects the managing source full decision-making approach
and deals. This theory maintained the relationship between future rewards and present behaviour
Porter Lawler Model
This model of motivation is totally based on expectancy theory is probably the most
complete of workplace motivation. It is an integrated approach that includes elements of all the
motivation factors theories and also affect the important as it helps explain the each and every
expect of the development growth. Al along with that, it makes the good impact on the
employee’s satisfaction that makes good outcomes or good customer satisfaction approach. As
per this model suggested, single approach is not enough to tackle things properly instead of that,
it requires integrated approach for employees to work harder (Rogers, 2017).
From the basis of above given model of motivation will help company to fulfil the
leading objective and working goals to make the long-lasting growth opportunity. Apart from
that, it also helps to motivate the overall working environment at Imperial. this will work more
properly and leading (Mostafa, Gould‐Williams and Bottomley, 2015).
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CONCLUSION
On the basis of above given report it has been concluded that how much management
system affect the company client satisfaction and growth. Study explained and discussed about
the theories and way to motivate new and effective management task. Study explained about the
management issues due to which organisation facing such as communication, technological or
dissatisfaction among employees. In other words, apart from that, it brings low management
goals and high dissatisfaction in between the management. In other words, study explained the
management theories that helps firm to motivate their managing system and get good outcomes.
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REFERENCES
Books & Journals
Anderson, D. R. and et.al., 2015. An introduction to management science: quantitative
approaches to decision making. Cengage learning.
Bryson, A., Forth, J. and Stokes, L., 2015. Does worker wellbeing affect workplace
performance?.
Edralin, D. M., 2015. Why do workers misbehave in the workplace. Journal of
Management. 2(1). pp.88-108.
Giorgi, G., Shoss, M. K. and Leon-Perez, J. M., 2015. Going beyond workplace stressors:
Economic crisis and perceived employability in relation to psychological distress and job
dissatisfaction. International Journal of Stress Management. 22(2). p.137.
Haddow, G., Bullock, J. and Coppola, D. P., 2017. Introduction to emergency management.
Butterworth-Heinemann.
Hislop, D., Bosua, R. and Helms, R., 2018. Knowledge management in organizations: A critical
introduction. Oxford University Press.
Joseph, S. and Lehmann, J., 2015. Biochar for environmental management: an introduction.
In Biochar for environmental management (pp. 33-46). Routledge.
Kim, J. and et.al., 2016. Desk ownership in the workplace: The effect of non-territorial working
on employee workplace satisfaction, perceived productivity and health. Building and
Environment. 103. pp.203-214.
Mostafa, A. M. S., Gould‐Williams, J.S. and Bottomley, P., 2015. High‐performance human
resource practices and employee outcomes: the mediating role of public service
motivation. Public Administration Review. 75(5). pp.747-757.
Muqadas, F., Rehman, C. A. and Aslam, U., 2017. Organizational justice and employee’s job
dissatisfaction: a moderating role of psychological empowerment. Pakistan Business
Review. 18(4). pp.848-864.
Rogers, C., 2017. A social psychology of schooling: The expectancy process. Routledge.
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