Imperial Hotel : Case Study
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Added on 2020-12-18
Imperial Hotel : Case Study
Added on 2020-12-18
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Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1Analysing the issues and problem in Imperial Hotel..................................................................1Suggesting the problem-solving approach in terms of improving the quality of service, staffmorale..........................................................................................................................................2Applying employee motivational theories and concept..............................................................4CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONThe purpose of management is to serve customers with good quality performance. Managingorganization activities is the essential tool for the company to get success in the market torepresent the company services in front of the customers. Present study will be based on thestandard operating procedures resulting in unusually high operating costs. For that, report will betaking Imperial hotel to discuss some issues in back of house staff in this includes housekeeping,kitchen and maintenance. Further in this report there will be discussion on the issue or a problem due to whichImperial hotel would have facing several issues in their operational department due to lack ofmotivation level among employees. Moreover, present report will be explaining the newapproaches and three-point plan that helps Imperial hotel to keep the interest of customers withthe services of company. In other words, to perform a job in a productive manner. It is very much required to getfull contribution from employees’ sides. On the other hand, it brings new management styles andlooking for the good outcome’s. Overall, study will be given long lasting management criteriathat helps to take the long-lasting results. In addition to that, study also explaining the situationhappening in the business where half employees belong to Spanish and half is from other culture.Due to having dynamic culture employees suffered a lot of problems and dissatisfaction withdifferent cultures issues. Imperial hotel faces many issues and conflicts which is related to thelanguage issues in between Spanish employees and non-Spanish staff. Another issues thatemployees faces is stress sue to which the resistance of employees is low and limited. MAIN BODYAnalysing the issues and problem in Imperial Hotel.In the hotel 400-500 rooms to service a day and this is overseen by the executivehousekeeper and 12 supervisory and administration staff. Due lack of employee morale and levelof satisfaction Imperial hotelfacing high employee turnover about 60% a year (Alshmemri,Shahwan-Akl and Maude, 2017). The quality of the Spanish staff work is good overall and the cost of employing the staffthrough the agency is only marginally more expensive that employing home staff. In otherwords, it also helps to deal with long lasting challenging goals and making new opportunity forthe employees to deal with. Due to employee dissatisfaction results, its direct impact on the1
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