This document provides an introduction to Business Studies, focusing on the basics of organization, marketing, and human resource management. It also explores motivational theories and the importance of financial management in organizations. The case study of Marks and Spencer is used to illustrate these concepts.
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Introduction to Business Studies
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Table of Contents INTRODUCTION...........................................................................................................................1 TASK 2............................................................................................................................................1 Covered on Poster........................................................................................................................1 TASK 3............................................................................................................................................1 Definition of HR..........................................................................................................................1 Meaning of Motivation................................................................................................................1 Two Motivational theories...........................................................................................................2 Background information of company..........................................................................................4 Ways in which company motivates their employees. Steps taken for ensuring that employers remain motivated.........................................................................................................................4 TASK 4............................................................................................................................................5 Introduction..................................................................................................................................5 Financial management.................................................................................................................5 Importance of financial management..........................................................................................6 Role of financial managers or management................................................................................6 Sources of finance........................................................................................................................7 CONCLUSION................................................................................................................................8 REFERENCES................................................................................................................................9
INTRODUCTION Business studies refers to academic subject which is taught to students in schools as well as universities in various nations. It allows in depth study about organisation, marketing, human resource management, etc. it assist in making huge informed decisions in living of everyday business and provides better understanding of work of world (Ghauri, Grønhaug and Strange, 2020.). For introduction to business studies, Marks and Spencer is chosen. It is major retailer in UK which is specialised in selling food products, clothes, financial services and home essentials. The present assessment includes case study about the company on HR area of Motivation andthewaystheentitymotivatestheiremployees.Further,thereporthighlightsabout importance of finance functions, role of financial management and sources of finance. TASK 2 Covered on Poster TASK 3 Definition of HR HR is defined as human resource which are set of people that makes entire workforce of entity, business sector and economy. It is division of company which is charged with recruiting, selection, training, compensation management and administering benefit programs for manpower (Bratton and Gold, 2017). Main objective of human resource is to utilise organisational people in most effective manner and dealing with issues like recruitment and selection, performance management, organisational development, compensation and benefits. Meaning of Motivation Motivation refers to the procedure which initiates, guides as well as maintains objective oriented attitudes and behaviours. It includes emotional, cognitive, biological addition to social forces that have huge role in activating behaviours. Motivation arouses an individual to perform towards desired objectives (Kanfer, Frese and Johnson, 2017). For example, When employees of Marks and Spencer are motivated, they have satisfaction from the job and workings. Motivation is important as it assist in self development of a person and help them to accomplish personal goals. 1
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Two Motivational theories Motivational theories are tasked with analysing what drives a person to work for outcomes. Organisations uses motivational theory as motivated employees are more productive as well as leads to assisting in achieving identified objectives. Common motivational theories that are used in businesses are as follows: Maslow's need Hierarchy theoryis one of motivational theory which was defined by Abraham Maslow in 1943. As per the theory, healthy human beings comprises certain needs and these are arranged in hierarchy order in which certain needs that are physiological and safety are more primitive than basic ones which are social and ego (Burton, 2020). The hierarchy of needs is presented as five level pyramid wherein higher needs comes into emphasis when lower or basic needs are achieved of met. The pyramid is as follows: Illustration1: Maslow's Hierarchy of needs. 2020 2
(Source: Maslow's Hierarchy of needs. 2020) Physiological need is the first need which includes basic requirements for an individual survival. If the need is not satisfied properly then employees can not work optimally. For example, In this need, employees of Marks and Spencer work to satisfy requirements for food, drink, sleep, air, shelter and clothing. After attainment of physiological needs, objective to attain securityaswellassafetyneedsaresalient.Herein,employeeshaverequirementsfor experiencing orders, forecasting together with controlling lives. For instance, emotional and financial security is attained at this stage. After fulfilment of safety needs, then social needs arises which comprises feelings of belongingness. Examples includes trust, affection, love, friendship and love. The fourth level is esteem needs that includes needs for reputation, respect etc. The highest level is self actualisation need that refers to realising potentials, self fulfilment, peak experiences and development. In this stage, employees have strong desire for economically, creatively and inventions. The other motivational theory isHerzbergs two factor theorywhich is propounded by Frederick Herzberg. The theory states that there are two factors which are adjusted by an organisation for influencing motivation. The two factors are as follows: Illustration2: Herzberg's theory. 2020 (Source: Herzberg's theory. 2020) 3
First factor is Hygiene factor that do not stimulate employees for great performances but causes de-motivation if do not exist. These factors establishes base level of satisfaction. Some examplesofhygienefactorsaresalary,physicalworkplace,policiesandrules,working conditions, employee relations and quality of supervisor. For example, poor hygiene factors in Marks and Spencer may decreases job satisfaction of employees. The other is motivator factors that encourages manpower to perform harder (Hur, 2018). Examples of motivator factors comprises of responsibility, work itself, performance and achievements, personal growth, job status, recognition and opportunities. For instance, great motivating factors in the company increases satisfaction of work among employees. Background information of company Marks and Spencer is popular retail business which was established in 1884 at London, UK (Marks and Spencer,2020). The entity is specialised in selling home furnishing, footwear, clothing, food, cosmetics, gifts and other products under private label. The company have manpower of approx 80000 across the world. It have official presence in more that 1463 locations in different parts of world. Ways in which company motivates their employees. Steps taken for ensuring that employers remain motivated Marks and Spencer uses range of methods for the purpose of motivating its manpower without making huge spending of its benefit budget. The company uses traditional cost cutting aspects and technology that engages staff and motivates them for innovative ideas as well as maximum productivity. One of the way used by the company is internal social media network Yammer which assist in bringing employees together and appraise them for contributions and hard working. The other way is employee of the month award that recognises employees and explains organisational values of being inspirational together with innovative. With this award, company acknowledges outstanding achievements by its staff who have commitment and passion to work with co workers and going extra mile for customers. The company also have adopted other way that is staff performance incentive to motivate its people (Calnan, 2020). The method have influenced the performances and engagement among teams as staff members shares best practice ideas for driving sales of organisational product and meeting customer demands. The company celebrates efforts of all its employees and recognise their contribution which inspires and motivates its people for keeping good work. 4
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AdministrationofMarksandSpencerhavetakenvariousstepsforensuringthat employers or other superior staff remain motivated. For this, the company have creates friendly and appealing work environment which is comfortable for all manages to work everyday. The other step is acknowledging achievements. In this, top management team have recognised what is done by employers and give credit to them time to time which makes employees motivated. The other is rewarding employers through simple giving incentives for higher performances of their team. Through encouraging friendly competition is another step that makes the employers motivatedandleadingtowardsincreasingcamaraderie.Competitionamongteamsassist engagement and participation of employers at the company. TASK 4 Introduction Business studies is a broad subject that helps in devising decisions for living of company. The report highlights about financial management, importance of financial management, role of financial managers in organisation and sources of finance available for running the business. Financial management Financial management refers to area in an entity which is associated to cash and credit, profitability as well as expenditure so that the company have means for carrying out goals in possible satisfactory manner. It is emphasis towards current assets and liabilities, working capital management, management of fluctuations in product cycles together with foreign currency. The function entails management of funds in effectively and efficiently for overlapping treasury management (Finkler, Smith and Calabrese, 2018). In context to Marks and Spencer, financial management is involved in determining capital structure, minimising capital cost, maintaining proper flows of cash, estimating fund requirements and maximising profits to huge possible level. It also coordinates its task with pother departments such as IT services, marketing, human resource and many more. With a nutshell, it deals with activities such as procuring along with utilising funds, endeavours to reduce finance related cost and ensures availability of funds in sufficient quantity. 5
Importance of financial management Finance is considered as lifeblood of company as it is needed for meeting essential requirements. In case with Marks and Spencer, importance of financial management are as follows: Acquiring funds: Financial management comprises acquiring required finance for the company.InMarksandSpencer,acquiringrequiredfundsisimportantactivity performed by financial management that comprises possible funds sources at minimum cost. Effective utilisation of funds: Financial management is significant as it properly uses as well as allocates funds for improving operational efficiencies of entity. When finance managers of Marks and Spencer uses available finance properly, they achieved outcomes in form of reducing capital cost and enhancing values. Increasing business value: Financial management is also important as it increases wealth of investors addition to business entity. In case with Marks and Spencer, it work with objective of achieving maximum profits as well as higher profitability that leads to increasing wealth of stakeholders together with company. Role of financial managers or management Financial managers have job role of maintaining financial health of company via strategies related to long term financing and investment activities. In Marks and Spencer, financial managers advises to senior management authority for profit maximising ideas, performs data analytics and preparing financial statements. Other job role of financial managers ion the company are as follows; Analysing market trends for identifying opportunities related to expansion. Preparing business activity reports, financial statements, assumptions or forecasts. Assisting management to devise financial decisions (Shapiro and Hanouna, 2019). Supervising employees that are party of finance department and performs financial reporting as well as budgeting. Sources of finance Sources of finance are said to the provisions from where required funds are arranged to meet day to day expenses and run the company effectively. Following are certain sources of finance which are available to Marks and Spencer for running the business: 6
Short term finance: This means arrangement of finance for duration of 1 month to 1 year. It is also said to working capital financing. Mentioned below are some short term finances that Marks and Spencer have for running business effectively: Bridge loan: It is kind of short term loan that is taken for two years to 1 year and are arranged quickly with requirement of little documentation (Heyman, Lescrauwaet and Stieperaere, 2019). In Marks and Spencer, finance managers uses the option of bridge loansforthepurposeofinjectingsmallcashfortcarryingthebusinesstorun successfully. Bills discounting: It is also referred as invoice discounting and purchase discounting. It is the arrangement in which sellers recovers sales bill from certain banking institutions prior to its due date. In case with Marks and Spencer, it sells bills to intermediary companypriortoitsduedateforpayment.Itresultsinlessfess,interestsand administrative charge. It increases cash flows, retains control in hand of business, facilitates early payments and better working capital.Trade credit: It is defined to delays in payment which is permitted by supplier or creditor. With this option, Marks and Spencer asks traders to extend the payment at the time they brings goods on credit. It facilitates buying supplies without requirement of immediate payments and carrying out business activities smoothly. Long term finance: It refers to capital requirement for duration of more than 5 years to more which depends on certain factors. The options that are available with finance department of Marks and Spencer to arrange and run the enterprise are mentioned below: Term loan: It is long term secured debt which is extended by financial institutions to companies for carrying out of running long term, projects having maturity period between five to 10 years. With the source, Marks and Spencer arranges funding for its projects that needs heavy investment to carry out business. Retained earning: It is said to accumulated net income of company which is retained at specific time which is end of accounting period (Khanal and Mishra, 2017). With this source,financialmanagersofMarksandSpencerusesfinancialresourcesfor reinvestment purposes to create growth and running operations smoothly. The source is 7
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available with the entity and do not required to search assistance from any outsider when funds are required in urgent situation. CONCLUSION From the discussion, it is concluded that business studies helps an individual to have knowledge about people, communities and companies. The subject builds strong foundation for people that have wish to study management, information and technology, international business and entrepreneurship. Motivation is reason to perform actions in specific manner. Maslow's need hierarchy and Herzberg's two way theory are motivational theories used in businesses for meeting needs and requirements of employees to motivate them. Finance management is important in company as it acquires funds, increases business values and makes effective fund utilisation. Role played by finance manager are analysing market trends, preparing financial statements and other reports, performing data analytics and many more. The short term financing available to run business are bridge loan, trade credit and bills discounting. The long term finance with the company are term loan and retained earning. 8
REFERENCES Books and Journals: Bratton, J. and Gold, J., 2017.Human resource management: theory and practice. Palgrave. Finkler, S. A., Smith, D. L. and Calabrese, T. D., 2018.Financial management for public, health, and not-for-profit organizations. CQ Press.. Ghauri,P.,Grønhaug,K. andStrange,R.,2020.Researchmethodsinbusinessstudies. Cambridge University Press. Heyman, D., Lescrauwaet, M. and Stieperaere, H., 2019. Investor attention and short-term return reversals.Finance Research Letters.29.pp.1-6. Hur, Y., 2018. Testing Herzberg’s two-factor theory of motivation in the public sector: is it applicable to public managers?Public Organization Review.18(3). pp.329-343. Kanfer, R., Frese, M. and Johnson, R. E., 2017. Motivation related to work: A century of progress.Journal of Applied Psychology.102(3). p.338. Khanal, A. R. and Mishra, A. K., 2017. Stock price reactions to stock dividend announcements: A case from a sluggish economic period.The North American journal of economics and finance.42.pp.338-345. Shapiro, A. C. and Hanouna, P., 2019.Multinational financial management. John Wiley & Sons. Online: Burton,N.,2020.HierarchyofNeeds.[Online].Availablethrough: <https://www.psychologytoday.com/us/blog/hide-and-seek/201212/our-hierarchy- needs> Calnan. M., 2020.Marks and Spencer takes mixed approach to staff motivation. [Online]. Availablethrough:<https://employeebenefits.co.uk/issues/may-2015/marks-and- spencer-takes-a-mixed-approach-to-staff-motivation/> Herzberg's theory. 2020. [Online]. Available through: <https://www.7pace.com/blog/two-factor- theory-hiring-engineers> Marks and Spencer. 2020. [Online]. Available through: <https://www.marksandspencer.com/> 9