Introduction to Information Technology and its Impact on Businesses - Desklib

This article discusses the impact of information technology on businesses, including its role in improving communication, cutting cultural barriers, and enhancing customer service. It also covers ethical and social issues related to digital technology, as well as the classification of computers used by businesses. The case of Sainsbury, a UK-based retail organization, is used as an example throughout the article. Course code, course name, and college/university are not mentioned.

Introduction to Information
Technology

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Classification of computer used by businesses......................................................................3
Explaining different ethical and social issues that increase digital world..............................4
Information along with communication technology (ICT) which make business more efficient
along with effective in responding customer needs...............................................................6
Role of information technology..............................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Information technology refers to building communication network that can be effective and
may help organisation about safeguarding data along with information, administering databases,
troubleshooting problems, helping employees with computers or range of other work ensuring
efficiencies along with securities in the business information system. Through suing the
information technology which are effective and may help to provide better and effective
response that may influence about collecting data and various information related with other
concern. IT also provide help in collecting large number of information on the basis of using
different electronic or digital mechanism which are associated with using of the technology and
should have in providing protection, saving and process data. Information technology also
provide opportunity to people about getting job and making their carer in relevant field. In
present time, there is increasing in the number of using of information technology which are
associated with increasing better option for the people and make their future in that field in better
way. There is also high use of information technology that also allow people to perform their
business and can be beneficial in contradiction towards the exploited for entertainment purpose.
It can be observed that commercialization of information technology includes the computer
technology and telecommunications. This can also lead to create high impact on the business like
Sainsbury. It is second largest retail organisation in UK which covers about 16% of the retail
industry and was founded by the John Sainsbury. It has headquartered in London, UK. It also
includes the global business operation which are differentiated in three divisions like Sainsbury’s
Argos and Bank along with Sainsbury’s Supermarkets. In this report, there is discussion about
the different type of business software. There is also discussion about the ethical along with
social issues along with their importance. There is also discussion about the impact of internet
and intranet on the business. There is also discussion about the role of IT which can help to
managers in managing businesses (Chatterjee and et. al., 2020).
MAIN BODY
Classification of computer used by businesses
There is different computer which can be used by the business organisation that can allow
to use those in appropriate manner which are effective and may help to provide better efficiency
in business development. There are some of the computers that are used by the business

organisation for different business processes or operations which are going to be discussed
further.
Supercomputers- These are highly powerful and can be used by big business organisation
for higher function of data which include billions or trillions of bits data per seconds for many
users. These are highly powered and can be used as the cloud based work.
Mainframes- This is the one that is effective and allow to provide better help to the
business operation that allow to provide better initiation to the government (Chang and et. al.,
2019).
Minicomputers- These are also known by the mid-range computers and help to introduce
the personal computers. This can be effective and have better efficiency to run different task and
are less expensive and less powerful. Here, mid-range computers include use as network servers,
application to users and parsing out data across company network (Tripathi, 2018).
Personal computer- This is one of the most useable computer in business which are
highly effective and provide better support to the business organisation. This can also help to get
install and need few spaces. These are effective and can be observed as different form like
laptops, desktops, tablets and even smartphones. These can be used by the personal productivity
software like Microsoft office and can used through getting internet services and allow to
perform different business activity in more effective way.
Here, Sainsbury also use the personal computer that allow their employee to use those. It
also helps to perform different business operation in more effective way that can help to improve
the business efficiency and help in improving the business profit and productivity.
Explaining different ethical and social issues that increase digital world
While implementing the information technology in the business need to ensure that there
should not be nay types of sharing of customer information with other (Fridgen and et. al., 2018).
In this, organisation which get ensure about taking care of all the information which are shared
by the customer and collected by the organisation to provide better and effective service that can
enable them in make more business and get higher profit. In this, information technology should
be highly effective and needed to take in consideration that it should lead to impact the business
in negative way. In this, Sainsbury should take care about all the customer information which are
necessary to provide better and improved service to their client. In this, Sainsbury should take
care of following all the ethical concern and follow the all the rules and regulation which are

effective and may lead to create positive response. Here, Sainsbury use the information
technology which are associated with taking care of better and effective response toward the
business. In this Sainsbury uses the information technology which are effective and can be
includes about performing the business more appropriately (Iyamu, 2018). This can also include
engaging with employees, optimum utilization of information, approaching sustainability and
treating customer more appropriately. Here, Sainsbury may face different ethical issues that are
related with digital technology in workplace and those issues are going to be discussed further.
Privacy- For every individual, privacy play an important role in their life. This is the one
that are highly effective and may lead to create high impact on individual life either positive or
negative. It is essential to maintain their privacy that can allow to safeguarding individual
through any personal harm. Through using the digital technology, it allows to individual to get
connect with the server which are also connect with large number of people worldwide (Tinh and
et. al., 2021). In this, it is necessary to ensure that privacy of every individual should be
maintained in better way that should not create any type of issues like sharing personal
information with other. Every individual uses their own operating system in which Sainsbury
also uses their operating system in which they collect their customer information which should
be kept private and should not be shared with third parties. Sharing customer information may
lead to create the ethical issues for the business and may also face negative impact on their
business and their brand reputation. So, maintaining privacy along with integrity of information
is highly effective and is challenging for Sainsbury where they maintain it through using their IT
department and their members who take care of organisation information in more appropriate
way regarding safety (Lobschat and et. al., 2021).
Harmful actions- This can include the computer ethics which are highly effective and
may lead to create high negative impact on the business. This is the one which are associated
with damaging or the consequences which may include the loss of property, loss of important
information, destruction of property, loss of ownership along with undesirable substantial
impacts. Here, Sainsbury should take care of the harmful damage which can lead to impact the
business in negative way. Here, they should ensure that their resource should not get damaged
which include different information related with their business. Sainsbury should also ensure that
their parties should not harm to any employers, employees or user and create any type of
negative impact on the business (Lashitew and et. al., 2020).

Piracy- This is the one in which there is illegal copying of any software or information
which can be used illegally to create any type of crime. This is the one which are there is
unauthorised duplication of copyrighted content which are generally sold at lower prices or in
grey market. In this, Sainsbury should ensure that there should not be piracy of their software
that can lead to create negative impact on the business that are also challenging for the
organisation to maintain proper safety and protection towards it. Here, organisation should also
follow the copyrights material through following the law, legislation which have the aim to
prevent any unauthorised tool duplication to occur (Klerkx and et. al., 2019).
There are many people who are highly affected by the social issues in this digital world. In
this, there are many of the social issues that are raised by the Sainsbury are discussed further.
Communication breakdown- This can be defined as the breakdown to exchange the
information which are also associated with resulting in lack of communication where society
people need to think about it and get socialised to share different information. There are many
people who use different operating devices which may include different software which can
increased the distraction in communication. Communication can be effective to share
information in better way and may help to deliver better and effective response which are
associated with taking care of using multiple computer systems along with mobile devices which
can help to access the information for different purpose. Through application of digital media
can allow business organisation to enhance the productivity along with increasing in the
distraction to life along with others (Bolton and et. al., 2018).
Cyber bullying- Computers and internet are also effective which also lead to create the
high risk of vindictive people which can effective in targeting people who they know personally
or any strangers. It also increases the harmful impacts of cyberbullying that effects both adults
and children with some high consequences to business. In this, this should be taken in concern
that have also impact on the business. In this, there is also need to provide proper safety and
concern which are associated with taking care of people safety and ensure that they should not
create any negative impact to customer or people (Zulfiqar and et. al., 2019).
Information along with communication technology (ICT) which make business more efficient
along with effective in responding customer needs
Information and communication technology (ICT) includes all the digital technology
which assists business, individual along with organisation to use information. It also deals with

electronic items that should deal with data in electronic forms (Hofmann and et. al., 2018). Here,
ICT obsessed with electronic data storage, transmission and recovery. However, ICT aims to use
the technology which are used by the people to transmit data, conversation and messages rather
than just saving, gathering and investing to communicate that information. There is some
significance of ICT in context to Sainsbury are discussed further.
IT improves the communication- Technology has crate high changes in the world which
can lead to create high impact on the business that are associated with taking care of better and
effective response that may impact communication within people. here, emails are one of the
communication medium which can impact with communication with others. It has identified that
digital communication helps to provide better and effective response from team members in few
seconds which can be effective when it is used through right communication tools. Information
technology also include cloud computing that can be effective for the client that can also help to
provide access to critical information even when they are not in the office. When employee is not
in the office they should not get connected with the hard drive. In this, it can allow to provide
better and effective communication to employee within the organisation and enable to use the
streamline communication towards both internally or externally. Here, Skype, GoToMeeting and
Zoom are some of the platform which allow businesses to work remotely in real time and help to
reduce the cost which are associated with on-site clients to communicate during work from home
(Gorbatov and et. al., 2018).
IT cuts cultural barriers- There is high difference in the society which lead to social
changes and can create differences within people. Through applying ICT, it can allow every
individual to access equally without creating any type of differences and help to promoting
diversity in better way. It also provides artificial intelligence which are effective and allow
people to use their services without filtering and include every individual that help o cut the
cultural barrier and contribute to diversity.
ICT helps in better customer services- Information technology can be effective and help
to provide better and effective response during delivering customer services. Here, Sainsbury is
able to provide quick services to their customer through using the information technology that
are effective and any help to provide better response towards caring their customer to receive
best customer services. Through using the new channels organisation is able to share the product

images that are effective and attractive that can help customer in recognising the product and
allow them to get those products from their store (Aceto and et. al., 2019).
There is high impact of internet and intranet on the business which can also help to provide
better access to information technology and allow to get connect to their target customer. This
can also help them to provide better and large business to enable customer to get access to
customer care and help in achieving better response towards their purchases and increasing
business profit.
Internet- It can refer to the connected computer network globally which can allow or help
user to share their information, communicate or interact with each other. In context to Sainsbury,
there are some of the information which are related towards use of internet on the business
(Jones, 2018).
 Internet is effective and may help to provide better and effective response which are
associated with help people to get better response towards increasing the business. Here,
Sainsbury can get help to collect the information related with the market trends which are
effective and may help them to discover some products that can be effective to improve
the services.
 It also helps to increase the industry knowledge and assist customers than can be effective
and allow to provide better and effective response towards customer purchase. Through
including the information which allow to provide better response and help customer to
use those to plan their purchase (Pencarelli, 2020).
 Internet also help customer to use those for better access to different job opportunities
which are effective and help to build professional life with social networking. It can also
help to provide better impact to business to gain high demand regarding the business.
Intranet- This is the service which is limited to the regional area which are effective and
allow employee to organise, save and share their information with their company. It can also
help Sainsbury to use those for sharing business related information within their organisation and
allow to make the business more appropriately. There are some of the way which can be
effective in different ways (Murshed, 2020).
 It can foster the organic knowledge that links to strengthen and grow within organisation.
There are many people who should also get interaction with their skills along with
knowledge through including their skills and knowledge which can evolve quickly.

 It can also include integrated chat feature that are effective and help to facilitates
discussion. It can allow employees of Sainsbury to get connected with each other and
help in getting better implementation of services within organisation.
 Intranet also help to aim to become central digital hub for the business organisation. It
can also help to provide meeting place where it can lead to share the business news along
with different events. It can also help to provide securely share the information related
with organisation along with computing resources among organisational employees.
Role of information technology
In Case of Sainsbury, information technology can play an important role in delivery of
better and effective response towards handling and managing different business operation and
activities. During sharing of information there is need for email and may need of changing
password which can also help to make changes about the effective response about advancing in
database or many more (Ashrafi and et. al., 2019).
Safeguarding information and data- It is essential to take care of all the data and
information which can be effective and may help to deliver better response towards safety and
privacy of customer data along with organisational data. Here, organisation have the
responsibility to ensure that their data should not get loss, misuse, destructed or shared with
other. IT also assist managers to understand the importance of privacy law.
Troubleshooting of problems- Sometimes operation may get disturb due to some eorr in
the technological system where it is necessary to ensure about the troubleshooting of problems
that are effective and may help to include repairing process towards digital items.
Troubleshooting include the search of problem and it operational again (Doern and et. al., 2019).
CONCLUSION
From the above discussion, it can be concluded that information technology plays an
important role in dealing with different software which are associated with taking care of
effective response. Here, information technology can lead to create high impact on the delivery
of better and effective response that are associated with providing better support to increase the
business and help in improving business operations. There is discussion about the classification
of computer which can be used by business. There is also discussion about the ethical and social
issues which can become important to the digital world along with their importance. There is

also discussion about the information and communication technology (ICT) which can make
business effective and efficient towards customer needs. It also includes internet and intranet
benefits. There is also discussion about the role of IT that help managers to manage businesses.

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