Introduction to Informational Technology

Introduction to
Informational
Technology

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Identification of role of IT in context to success of failure of business:.....................................3
Finding ethical as well as social issues that are associated with businesses:..............................4
Identifying and differentiating among various types of technologies of networking:.................5
Discussing importance of social media in business:....................................................................7
Listing and explaining different stages in life cycle of software development:..........................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Information technology is the sum total of various technologies, which makes use of
computers and software, and similar equipments that is used in production, storage and
transmission of data. Data is the information and IT can be regarded as its source (Zhylin,
Divitskyi and Kozachok, 2019). Chosen organization for this report is HSBC. Entity was
established in the year 1865 by Sir Thomas Sutherland. It serves in banking sector.
This report covers identification of the roles of informational technologyfor success or
failure of business. further, issues related to ethical as well as social are analysed. Various types
of technologies related to networking as identified as well as differentiated. Importance
associated with social media are discussed. Lastly, various stages of life cycle for development
of software are explained.
MAIN BODY
Identification of role of IT in context to success of failure of business:
Information Technology can be regarded as usage of computer, software technoloogy,
internet services and similar advanced technical equipments and methodologies as well, with
support of databases as well, to carry out business operations in most recent and updated manner.
Innformation technology is helpful in quicker, effective and efficient conduct of business
ctivities.
Improve Organizational Communication: Through Information Technology and the
services that comes along with the Technology, an enhanced communiocation channel between
employees can also be seen. They can communicate in effective and efficient manner and in a
stabilised and constant manner. This also improvise the unhurdled working in organization.
 Effective Daily Work: Information technology allows in quick and consucting business
operations in such manner where cost and time of businessess are utilised in cheapaest
way possible. This is usually supported by the fact when a company use single database
as integrated part of its business (Yang, 2020) .
 Better Customer Experience: IT supports a company in acquiring customer
satisfacrtion in the manner which is totally unprecedented. Customers of HSBC can
simply go online over the website of HSBC to mention any of their doubts and queries or
regarding complaints as well, for getting their grievances solved at any point of time and

from place wherever they want. Similarly, for customizing of services as well, they can
sigle handedly report it over the website of company.
 Information Technology and Business Decision Making: IT supports decision making
in management through the use of various softwares such as ERP software. These
software helps management in identifying and controlling performance of employees and
business activities as per the plan. Any deviations between planned and actual results can
be esaily identified and solved in best time possible.
 Information technology has improved customer support: Information technology has
enebled better communication between company and its consumer base. Customers of
HSBC can report their feedbacks and reviews regarding any service that they consume.
When copmpany will be able to solve these issues in time, best and long term relations
cab be built between customers and company (Cepeda and Arias-Pérez, 2019).
 Information technology has improved resource management: In nowadays
companies ae seen having very wide operations. This results in companies having huge
databases, which are all critical and thus should be managed properly as well. Cloud
computing and similar services have enabled companies to manage these resources and
datas in most efficient way.
Finding ethical as well as social issues that are associated with businesses:
Problems in business ethics affect a variety of factors related to the overall performance
standards of a business All personal feelings are set aside, it is still true that current events have
also changed the current issues of business ethics and, to a large extent, increased the focus
placed on work ethic. Following are some ethical and social issues faced by HSBC:
Diversity and Discrimination: Diversity and discrimination related to busineesses are
seen in the workplaces sometimes very commonly an frequently. These issues can be drived by
social ethos and steretyopes in the minds of senior managements and also in same level
employees. Also, favouritism is another driver.
Social Media: Use of social media in ethical and apprporiate manner is a sort very recent
but very serious issue. Employees in HSBC arwe free to write and post their personal opinions
and thsi may get sommetimes detrimental to reputation of company. Also public opinions, driven
socio-political sentiments can be detrimental.