Management Practices for Recruiting and Retaining High Skilled Staff at Arcadia Group

This report discusses various management practices for recruiting and retaining high skilled staff at Arcadia Group, a leading fashion retailer in the UK. It explores different HR strategies such as using social media for recruitment, fair and performance-based compensation, and providing security and promotion opportunities. The report also examines the work culture at Arcadia Group and how it can motivate employees. Additionally, it highlights the importance of sustainability in the fashion retail industry and ways to enhance customer service qualities.

INTRODUCTION TO
MANAGEMENT
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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
Different HR management practices that can retained and recruit high skilled staff with firm. .4
Work culture at Arcadia Group...................................................................................................5
Sustainability...............................................................................................................................7
Customer service qualities...........................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCE................................................................................................................................10
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INTRODUCTION
Management is one of the essential functions of organisation that helps in optimum
utilisation of available resources so that company can gain competitive advantages. Recruitment
and management of diverse individual that have different culture, skills and tradition is difficult
for manager therefore various approaches or strategies can be used to retain maximum
employee’s satisfaction. Employee’s loyalty helps in reducing cost of hiring new employees and
better customers experience and services so that firm can grow and expand its business across
worldwide. Organisational culture or work place also plays important role in motivating most of
the individual to work hard so that company can achieve its specific goals and earn more
profitability. Company can sustain its business through building and maintain strong brand
image by fulfilling needs of various customers. Firm needs to improve or enhance its customer’s
services so that maximum number of individual can be motivated to make purchase of particular
products and services as compared to other companies. This report is about Arcadia Group that is
a leading fashion retailer in UK and deals in various brands such as Outfit, Topshop and Miss
Selfridge. It has covered various management and operational challenges that are faced by
company such as staffing, recruitment and selection of appropriate candidate for high street
stores. It also have discussed about work culture and the way Arcadia group can became
sustainable business in fashion retailer. At last it has explained about the way poor quality of
customer’s services in the stores of South East region can be enhanced.
Different HR management practices that can retained and recruit high skilled staff with firm
HR manager is mainly responsible for selecting g the best candidate and enhancing its
satisfaction level so that it can retained in firm for longer period of time. HR manager of Arcadia
group can use different method and techniques in order to hire, select and retained high skilled,
qualified and knowledgeable employees within organisation (Hu and et.al., 2018). Various
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practice of HR to hire, retained individual are as follows:
Use of social media: Arcadia Group HR manager can use social media to hire right individual
for desired position within organisation. As it helps in influencing maximum number of
individual to come for interview so that HR manager of Arcadia Group can hire individual that
add value in the firm. But selecting right employee is a difficult task therefore manager need to
considered various steps in order to hire talent individual in the firm. IQ test, interview and work
test can be used by HR manager while selecting employees and it can assess employees on
different characteristics such as ability to do particular job, the person have capabilities to learn
new skills or it is highly committed to work for organisational growth (White, 2016).
Advantages: HR manager of Arcadia Group can easily hired talent employees within firm for
accomplishment of desired objectives.
Disadvantages: It is involve lot of time and effort to hire accurate individual in Arcadia Group.
Fair and performance based compensation: HR manager of Arcadia Group has to ensured
that it provide equal and fair compensation to each employees so that they can be motivated to
put their extra efforts for overall growth and success of enterprise (Harney, Dundon and
Wilkinson, 2018). Pay gap of organisation is under 29% and there are more women in enterprise
so HR manager through offering equal remuneration and rewarding, recognising employees that
have worked hard in previous year is able to retained talent employees in the firm.
Advantages: It helps in brining equality and retaining employees.
Disadvantages: Different individual have different capabilities so difficult to provide equal
remuneration.
Providing security and promotion: HR manager by ensuring security and safety of employees
within stores and providing pension, insurance benefits is able to influence them to work
effectively. Proper training, guidance and promotion of employees help in development of new
skills and knowledge that is required to perform specific task. Employees of Arcadia Group are
also happy when HR manager provide opportunities to enhance its skills through promotion and
increment in salaries of individual. Therefore Arcadia Group HR manager through following all
such steps can retain maximum number of employees in the organisation.
Advantages: Promotion helps in increasing employee’s responsibilities and motivation level.
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Disadvantages: It is not suitable in case of every situation or for specific individual.
Work culture at Arcadia Group
Quinn’s Competing Values Framework
Organisational culture helps in increasing employees performance and productivity so
that better outcome can be gained. Quinn’s Competing Values Framework can be used for
effective design of work culture of Arcadia Group such as:
Clan culture: This type of culture mainly focuses on team work, people and cooperation of
individual so that task can be easily performed (Apenko, 2017). Therefore HR manager of
Arcadia group through building strong relationship with employees is able to fulfil needs of
individual.
Advantages: Socialisation of employees helps in better coordination and achievements of goals.
Disadvantages: Some of the people do not like to be socialised or work in team so they will may
leave such firm.
Adhocracy culture: HR manager of Arcadia Group need to provide such culture where
employees can easily adapt to new changes and innovation, or bring new ideas so that company
can gain competitive advantages in market (White, 2016).
Advantages: Motivated employees to think innovative method to perform particular task.
Disadvantages: Most of the individual resist to accept changes thus create difficulty for HR to
motivates employees to adopt to change.
Hierarchy culture: Arcadia Group HR manager through clearly defining roles, responsibilities
of each individual, various process that need to be performed so that better qualitative products
and services can be render to customers.
Advantages: Helps in better coordination between individual.
Disadvantages: Hinder innovation and creative of employees in Arcadia Group.
Result oriented culture: HR manager by focusing on increasing profitability, competitive
advantages and method that can helps firm in gaining particular outcome make employees
dissatisfied.
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Advantages: Company can easily earn more profitability and market share.
Disadvantages: Employees may be dissatisfied with such types of culture as more importance is
given to outcome rather than individual needs.
Sustainability
The Arcadia group to be sustainable within the fast changing fashion world has to bring on
strong business facilities with changing business world with large innovative business products,
services through which it can aim to build stronger business world. The Arcadia group for gaining
stronger strategic business world has to build on larger working paradigms with best innovation,
keenly new business management demands (Sharma, 2018). There has been increasing
competition from all various new brands and retail companies coming into UK world where the
services among consumers are highly professional and dynamic with changing business demands.
Sustainability strategies are highly important at the best determinants within changing business
world for the Acadia group company who faces stiff competition and variable changing diameters
within all business aspects where the reflective synergy shall be focused to bring on best
determinants forward. The fashion world is vastly going under huge transformation to bring on
best quality paradigms and high productive synergy among all paradigms for gaining positive
factors for technical advancement among company outputs. UK retail industry is developing vast
factors of new innovation and developed factors of continuous creative developed customer
services which will enable to bring forward best sustainable strategies. The changing factors of
business word has long term impact onto business world where the gathered synergy of working
ethics shall be programmed to bring on determinants that shall program out various developed
business paradigms for longer synergy and higher profitable working ethics (Bersch, Wagner and
Rueffer, 2017).
Arcadia group shall enter into untapped business segments within international market factors
around the globe which will further enable to gain stronger positional factors within retail
industry, to develop longer working hemisphere which will gain larger profits and more stringent
developed paradigms. Sustainability largely depends on various factors where Arcadia group
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company shall program out best relative services and products innovation with changing business
worlds , which will enable to gather larger factors of strength and developed business parameters .
The vast changing business world are highly using strong digital marketing factors to use the
various set paradigms which not only focuses on higher technicality within performances but also
builds on best standards, benchmarks of sustainability which will enable to productively gain
goodwill among consumers market share (Steuer. and Leicht-Scholten, 2017).
Customer service qualities
The consumer service qualities are highly becoming one of the biggest concerns within
changing business aspects around retail industry and have been developing as one of the biggest
paradigm onto which retail companies performances are analyzed within the set benchmarks.
The Arcadia groups are facing complains of poor quality of consumer services which is not only
impacting profits but also loosing onto the goodwill parameters highly. The arcadia group
company shall invest on building long term training sessions for employees working skills
towards consumers satisfaction paradigms through which higher synergy shall be progressively
worked onwards. Arcadia group of companies shall also invest in large innovation within the
social media marketing through which higher synergy of technological advancement induces
stronger developed business framework shall also bring in higher customer market share within
new segments of international market share. Customer consultation, feedback and the best
relative services shall also be developed onto best factors of innovative channels within digital
marketing platforms to keenly leverage best standards. Arcadia group of companies shall also
keenly bring on best paradigm, large technological factors to bring on stronger marketing factors,
and productively bring dynamic factors so as to gain higher productivity (Özdemi. and Springer,
2018).
Customer services qualities are highly potential to bring on best fractional services
which are highly rational to develop long term goodwill among consumer market share. There
has been various researches strongly becoming one of the best paradigms and factors to develop
new rational services, keenly work onto rational services factors which will enables to valuably
bring on higher quality factors. The arcadia group of companies have to bring on positive upscale
functional paradigms to bring on stronger factors of technical advancement, quick impact of
positive synergy and also relevantly bring on longer working paradigms. There is high demand
among consumers who are factored and segmented onto various factors for bringing large
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effective determinants and rationally bring forward high quality customer satisfaction services.
There has been more progressive development among consumers market demands to bring on
stronger factors of marketing which not only keenly develops strong benchmarks and quest onto
more reflective factors for gaining stronger working paradigms.
CONCLUSION
The report can be concluded with detailed explanation on how various parameters can be
analysed and factored and effectively program out new factors of services to improve overall
management within UK industry. The report has concluded how Arcadia group of companies
which is one of the retail company with highest factor of developed working strength, and
leveraged factors of reflective best paradigms. Arcadia company can solve its recruitment and
selection strategies through strategic planning and continuous evolvement of innovation. The
brand can also change its working culture within company business framework by bringing
forward higher technological advancement, leveraging best factors of strengthened positions.
Further there is also conclusion of how various sustainability factors can be built for producing
larger innovation and deepened vision for gaining stronger working fundamentals (Lambert,
2016). There is also conclusion of how customer satisfaction qualities which will bring on
developed goodwill among consumers goodwill which will program out new synergy, rational
keen synergy to leverage on high quality factors through which under new innovation can be
developed. UK industry has been highly innovatively and bringing forward new factors of
strengthened positional factors which will bring on larger technological advancement, to bring
on stringent factors of higher creativity and goodwill. There has been developed working
fragments and to rationally bring onto more technological parameters to productively bring on
higher profits, keen synergy which will bring on developed quested synergy and large customer
services.
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REFERENCE
Book and journals
Apenko, S., 2017. Human resource management of innovative projects in the context of business
strategy. Strategic Management, 22(1). pp.3-6.
Bersch, J., Wagner, S. and Rueffer, N., 2017. The relationship between founding team diversity
and a new venture’s innovation Performance. In Academy of Management
Proceedings (Vol. 2017, No. 1, p. 14946). Briarcliff Manor, NY 10510: Academy of
Management.
Harney, B., Dundon, T. and Wilkinson, A., 2018. Employment relations and human resource
management.
Hu, X and et.al., 2018. Employees’ reactions to customer mistreatment: The moderating role of
human resource management practices. Work & Stress, 32(1). pp.49-67.
Lambert, J., 2016. Cultural diversity as a mechanism for innovation: Workplace diversity and the
absorptive capacity framework. Journal of Organizational Culture, Communications
and Conflict. 20(1). p.68.
Özdemir, V. and Springer, S., 2018. What does “Diversity” mean for public engagement in
science? A new metric for innovation ecosystem diversity. Omics: a journal of
integrative biology, 22(3), pp.184-189.
Sharma, N., 2018. Study of Correlation between Diversity and type of Skills for Innovation
Management. Available at SSRN 3276670.
White, G., 2016. Reward management. Edward Elgar Publishing Limited.
Steuer, L. and Leicht-Scholten, C., 2017, September. Innovation and Diversity: Integrating new
Perspectives Into Research Associations. In European Conference on Innovation and
Entrepreneurship (pp. 767-776). Academic Conferences International Limited.
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