logo

Introduction to Management Assignment

   

Added on  2020-06-04

11 Pages2669 Words123 Views
INTRODUCTION TOMANAGEMENT

Table of ContentsINTRODUCTION...........................................................................................................................1Problem 5.........................................................................................................................................1Analysis of the individual problem.............................................................................................1CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6Bibliography....................................................................................................................................8

INTRODUCTIONManaging human resource is an essential function of the organisation. It will help ineffective growth and development of the organisation (Nieves and Segarra-Ciprés, 2015). Inaccordance with this context, this individual report will consist of the problems faced by themanagement of Imperial Hotel located in London. In order to cope up with the problem, themanagement appoints new general manager name Peter Farnsworth so that the problem can beeliminated effectively and efficiently. The management of the Imperial Hotel was facing issueswith front of house staff which includes Reception, Conference & Banqueting, and Restaurant &Bars. The employees were not working properly in teams and creating disputes which impacts onthe reputation of the organisation. Further it was identified that the management and employeesof hotel are not utilising the information technological system efficiently, thus reducing theefficiency of the organisation. The staff was not coordinating with each other thus, created chaos in the hotel. Inaccordance with this context, this report will consist of the solutions of the problems the hotelmanagement currently facing. With the help of human resource management and team buildingtheories and models the general manager will aim to eradicate the issues effectively andefficiently. Further, a summary and justification of key proposals for the resolution of theproblem in the organisation will be made in this report. Recommendations and suggestion will beformulated in this assignment, so that the management of Imperial Hotel can improve its teammanagement and information technology system.Problem 5Analysis of the individual problemThe imperial hotel of London is an old hotel incorporating hospitality from 100 years.The hotel is renowned for its ambiance and location which attracts visitors and customers fromvarious areas. From the analysis, it was identified that the hotel was facing enormous issuesrelated with employees and employers. The new general manager named Peter Farnsworth wasappointed by the top management of the organisation in order to eliminate the issues effectivelyand efficiently. From the analysis it was identified that employees are not cooperating with eachother which creates conflicts and disputes in the Hotel (Mok, Sparks and Kadampully, 2013). Itnot only affects the productivity and profitability but also reducing the reputation and goodwillof the organisation. It was further identified that lack of team work within the organisation leads1

to increase in conflicts and disputes. The reception staff not providing precise information aboutthe number of guests to be arrived to the housekeeping staff and kitchen staff which leads toincrease in confusion among the employees. This impacts on the guests and customers as theywaited for longer duration. Moreover, due to lack of skills while operating the informationtechnology services such as Micros Fidelio reservation and Property Management System(PMS), reception staff not able to provide appropriate information to other departmentseffectively. Thus, it implies that the employees were not able to conduct their work efficientlydue to frequent disputes and lack of team work. According to Riley, (2014) human resourcemanagement theories such as Theory X and Theory Y can be utilise in the scenario in order toeliminate the disputes and conflicts within the organisation. The theory proposed that there aretwo kinds of employees in the organisation. One who takes responsibility and activelyparticipates in every events and meetings voluntary. Others are those who escape from theirresponsibility and promotes blame culture in the organisation. Ali and Amin, (2014) critically argued that behavioural theories can be very useful inorder to understand the behaviour of employees working in the organisation. These theories aredesigned to improve the performance of company efficiently. The general manager with the helpof human resource management theories can aid in increase in the performance of theorganisation effectively. Boella and Goss-Turner, (2013) stated that in order to improve the teambuilding of employees, management must focus on improving the interpersonal relationshipwithin the whole organisation. Interpersonal relationship is very important and essential in thehotel. This promote the equality and increases the environment of trust simultaneously. As thehotel is facing frequent conflicts and disputes because of lack of team work, the team buildingtheories proposed by Molina-Azorín and et.al., (2015) can aid in improvement and developmentof hotel effectively and efficiently. Further, to improve the customer satisfaction and attraction, management mustimplement the concept of customer satisfaction theories so that it will prosper the success of thehotel efficiently. Training and development is very essential for the employees working in hotelindustry. Training is provided by the management in order to improve the skills and efficiency ofemployees and staff so that they can tackle and deal with complex and critical situationsefficiently and effectively. In accordance with this context, Jones, and et.al., 2016 stated thattraining and development of employee must be provided frequently by the management of2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Hospitality Management Assignment - The Imperial Hotel
|10
|2590
|177

Case study on Imperial Hotel - Assignment
|8
|2418
|53

IMPERIAL HOTEL STUDY CASE
|10
|2771
|153

Case Study - Introduction to Management
|11
|3272
|409

Case Study on Imperial Hotel: Poor Team Working and Inefficient Use of IT Systems
|12
|2727
|429

The Imperial Hotel, London- Poor Guest Satisfaction
|8
|2360
|397