IMPERIAL HOTEL STUDY CASE
Added on 2020-12-09
10 Pages2771 Words153 Views
IMPERIAL HOTELSTUDY CASE
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1ANALYSIS OF THE INDIVIDUAL PROBLEM..........................................................................1Overview of the issue..................................................................................................................1Commenting on Peter Farnsworth’s initial suggestions..............................................................2Solutions for the listed problems.................................................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTIONIn the hotel industry of UK, there is intense level of competition among firms operatingwithin and thus, they are required to run their business in such a way that competitive edge overothers can be gained. As per the given scenario, present study is based on The Imperial Hotel,London which basically belongs to UK. It is a well-known international branded chain of hotelsthat comes under the category of 4 Star Hotels. In the UK, firm is having 25 hotels and the onewhich is in the London is having capacity of 500 bedrooms. The hotel is situated in the heart ofLondon’s West End which is serving international business and tourists guests with high qualityservices (Imperial Hotels: Imperial London Hotels, 2018). According to the given case, atpresent, Imperial Hotel has appointed a new General Manager, Peter Farnsworth who hasanalysed many issues there like high turnover of staff in all the departments, poor staff moraleand very low guest satisfaction. Main issue which is going to be highlighted and discussed in this report is ineffectiveleadership and management by previous Heads of Department and supervisory staff includingpoor monitoring and control procedures. It has been observed by the new General Manager thatmost of the supervisors and managers as well as previous head of departments have failed tomonitor the standard of work and thus, there is gap in good management which is supposed to befilled by attracting talented managers and leaders. Peter Farnsworth has given some initialsuggestions so that problem can be effectually managed and positive as well as fruitful outcomescan be gained. By analysing the problem in detail and commenting on Peter Farnsworth’s initialsuggestions, suitable set of resolutions will be provided here to make business of The ImperialHotel run smoothly with gaining high profits and sustainability.ANALYSIS OF THE INDIVIDUAL PROBLEMOverview of the issueGiven case has highlighted the issue of ineffective leadership and management byprevious Heads of Department and supervisory staff including poor monitoring and controlprocedures that is being faced by The Imperial Hotel because previous Heads of Departments(HODs) as well as supervisors and managers were not able to monitor the standard of work thatwas supposed to be carried out by divisions like kitchen, reception and housekeeping. It can be1
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
(Doc) Assignment - Introduction to Managementlg...
|12
|3817
|218
The Imperial Hotel, London- Poor Guest Satisfactionlg...
|8
|2360
|397
Introduction to Management : Assignmentlg...
|9
|2488
|261
Case study on Imperial Hotel - Assignmentlg...
|8
|2418
|53
Introduction to Management Assignmentlg...
|9
|2528
|73
Introduction to Management - Imperial Hotellg...
|9
|2559
|72