This document provides an introduction to the concept of management and its importance in organizations. It discusses various management theories and their application in real-world scenarios. The document also identifies and analyzes the problems faced by The Imperial Hotel and proposes a three-point plan to overcome them.
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Introduction to Management
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Table of Contents INTRODUCTION...........................................................................................................................3 REVIEW OF MANAGEMENT THEORY.....................................................................................3 ANALYSIS TO PROBLEM...........................................................................................................6 SUMMARY AND JUSTIFICATION.............................................................................................7 CONCLUSION................................................................................................................................8 REFERENCES..............................................................................................................................10
INTRODUCTION Management is a process of administrating all the primary and secondary activities of the entity by using the similar management functions beginning with planning, organising, directing, and controlling. Management of an organisation are responsible for number of actions and activities but majorly it is used for making best plans and strategies for the respective entity by aligning them to the ultimate objectives of the form(Tropman, 2020). The present report is based on The Imperial Hotel, located in London. The hotel is most popular and recognised as a star city hotel with in the country. The report will be covering the determining of issues and problems facedbytheentitysuchasPooroperatingstaff,Poorstaffretentionandincreasing ineffectiveness of the brand and productivity of people. The report will be covering potential issues and their causes and a plan for overcoming them in the best manner possible. REVIEW OF MANAGEMENT THEORY The importance of reviewing the problem of ineffective performance of house staff by using specific management theories. This is helpful and allows in gaining a clearer perspective when highlighting the issues and challenges within the organisation that analyses the scope of improvement within the whole problem. Moreover, the management theories would also help in assisting and support in interpreting the data in an appropriate manner with utmost efficiency. Thus, for making better evaluation of data and information of The Imperial Hotel, there is a particular theories or approaches which would help in understanding the current management within the hotel is Situational Leadership Theory(Amici and Cepiku, 2020). The theory states that that there is no particular aspect or way in which respective style of leadership within a company and the leaders, should chose and work with. According to the case of The Imperial Hotel, the new manager must adopt leadership approaches in accordance to the situation predominant within the organisation. As per the Situational leadership theory there are number of styles suggested to leaders in regards to make use of them in the appropriate situations by making relationships. These theories are as follows: Autocratic Leadership-This form of leadership style is the one according to which the power and authority within the organisation is accessible few member that are present on the top level within the company. Such leadership style is more of a directive approach that is taken where the employee engagement and their involvement is not considered. 3
DemocraticLeadership-Accordingtothedemocraticleadershipstyle,employee engagement in the decision making process of the company is encouraged. Along with the responsibility and authority is distributed and divided to employees rendering them a little decision making power. Transformational Leadership-This leadership style is associated with supporting a change within the organisation, that is according to it the leaders and develops a vision and accordingly guide the employees in order to attain the objectives with the focus of attaining organisational goals(Collings, Mellahi and Cascio, 2019). Laissez-Faire Leadership-The leadership style of Laissez-Faire is a hand off approach where employees are trusted by the leader and they are provided all power to deal with all the activities and actions associated and important for completing the assigned tasks. In relevance to the theory there are some quadrants which reflects the support and direction that leaders provide to their subordinates. In regards to The Imperial Hotel the workforce is suffering and currently not in a good shape. Under the direction and management Peter Farnsworth of The Imperial Hotel, as mentioned and presented in the case study. IMPERIAL HOTEL, LONDOND i r e c t i v e B e h a v 4
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i o u r Low H i g h High Supportive Behaviour HighSupportingCoaching LowDelegatingDirecting The analysis of these quadrants are mentioned below in relation with the focus kept on The Imperial Hotel: Directing-The style is used by leaders while making directions and proper guidance to staff.Such leadership style works most prominently when implemented when the employees lack knowledge and skills to perform a certain activity as they are new to the organisation or are not aware about the changing needs. The Imperial Hotel, leaders make use of such style and implement it within the organisation, where limited support is provided to the in-house staff and they face challengesand problemsby foreign employees most specifically with Spanish employees. Coaching-According to this leadership style directions are provided by the leader and also by manager to employees for rendering high support towards their needs. This style is useful for leaders in The Imperial Hotel when employees are less skilled and needs trainings for making developments(Wang and et. al., 2020). Delegating-In relation to the delegating leadership, the leader delegates the task to associatesandteammemberswhentheemployeesarehighlyskilled,butlack commitment. The Imperial Hotel leaders delegates tasks to all employees that are in- house and Spanish employees. However, the implementation and leadership was very weak within the organisation as the employees lacks motivation and the main reason behind it was of ineffective appraisals plans. Supportive-The supportive leadership style is where the hands off approach is used by leaders. In relation to the same less direction and high support is given to the employees 5
or workforce with the motive of deriving and offering higher employee satisfaction and jobappropriateness.However,thisapproachinTheImperialHotelisnoteasily applicable and implemented as the housekeeping department staff stays in continuous need for directions for performing better and productively. Therefore, the analysis above states that effective leadership is severely lacking in The ImperialHotel,whenitcomestosupportingthein-housestaffontheirjobrolesand responsibilities. Moreover, the company is also facing problem of lacking and inefficient teamwork as people do not trust one another and most importantly lack communication. ANALYSIS TO PROBLEM OncethechallengesandproblemswithinTheImperialHotelareidentifiedand interpreted, the root cause of the issue are needed to be determined too. With respect to The Imperial Hotel, there are various reasons that have lead the organisation towards ineffective performance in terms of matching with Standard Operating Procedures (SOPS). Some of these probable reasons are as follows: Management Perspective: Inappropriate Motivation-The management of The Imperial Hotel do believe that people within the organisation do lack motivation and majorly the In-house staff. This is because the that the performance management system of the company, there is a consistent higher performance of the Spanish Staff, which has been a cause of resentment with the workforce(de Oliveira and Rabechini Jr, 2019). Furthermore, in The Imperial Hotel the employee are not appraised well and their incentives are really low which is another reason for their lacking motivation and actually leading staff to demotivation. The training and development session are provided to Spanish employees not the In- House people. This is a huge concern as people do not have any development opportunity and thus, their motivation and performance is a huge problem for the Hotel. LackofTeamwork-Anothermajorareasorreasoncausingproblemwithinthe organisation is of teamwork. It is clearly stated that Spanish staff member are highly reluctant while working and assigned different tasks with any In-House staff member or member in their teams. The reluctance and resistance of the Spanish employees is creating problems and barriers for the organisation and bringing ineffectiveness and inefficiency as employees lacks trust and cooperative work environment. The In-House 6
staff of the Hotel are losing their efficiency as they are not getting any cooperation from the other side reduced. Operational Perspective: Autocratic Leadership-In regards to analysis conducted above and data recognised the company only offer minimal support and direction to staff. The reason behind is the work being allotted to both In-house and Spanish workforce. The staff is not encouraged as managersdonot focuson keepingpeopleskilledandmotivated,performanceof individuals are judged on sampling basis which is ineffective and causing chaos. Hence, such autocratic leadership and decision making approach of evaluation and monitoring reduces the performances(Muller, 2019). Ineffective Operational and Control Procedures-Texlon System is used by The Imperial Hotel to track employees and their their performance levels but they are not effective enough to track people performances throughout their job roles. Thus, Texlon is not a strong process for the Hotel. Along with it the operational procedures of the organisations like quality management, trainings and development etc. are not also not effective enough. This is causing friction in consideration to appropriate and desired performance level of the company's full time employees. SUMMARY AND JUSTIFICATION The problems identified above each of it is needed to have effective and essential solutions in order to provide the organisation a better and consistent performance in future. The Imperial Hotel, do face number of challenges which are needed to be reduced to a minimal level for which numerous appropriate and effective measures are available for the brand which can be taken for ensuring improvement and improvisation in current performances(Omran and Negm, 2020). In regards to the same a three-point plan is constructed underneath which include several strategies and measures.Appraisal Systems-The and recording techniques of the organisation needs to be updated and improved. this is one of the easiest and a significant way through which the company can improvise its performances relation with improving their service deliveries and performances of staff members. This practice will enable the entity to analyse and evaluate performances of each member on the workforce on the basis of reliability, quality and customer satisfaction. Along with it the process will also help in fulfilling the 7
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requirements and basic expectations of employees from the brand and the job they are performing which will also help in increasing the commitment of people towards The Imperial Hotel.Teamwork-The second stage of the plan and another very relevant aspect related to enhancing the scope and making improvements within the organisation as well as resolving the problems is of better teamwork. It is a fact that effective and their team work is a key success factor for an organisation(Konstantinides and et. al., 2020). The Imperial Hotel and its management can make use of different communication and effective interactive tools that will help in reducing the conflicts between employees of different nationalities and backgrounds. Moreover, team work would also enhance collaboration of employees with one another that can be established on certain places like ethical teamwork and many more. These types of strategies and techniques will help the management of The Imperial Hotel to fulfil the social needs of their workforce by collaborating them with one another and making them trust the brand as well as their team members(Vlotman, Smedema, and Rycroft, 2020). Motivation-The third and perhaps the most influencing and important strategy of the plan is motivation of workforce and respective individuals in the organisation. The managersofImperialHotelcanachievehighermotivatedworkforcebyapplying effective theories of leadership in their work practices as well as utilising different motivational approaches. There are different types of needs of an individual worker working in an organisation which are needed to be fulfilled by the management and associated parties in order to keep people highly satisfied and encouraging them towards completing the tasks in the best possible manner for attaining the ultimate organisational objectives(Bandyopadhyay and et. al., 2020). Thus, this is another important and effectual factor which is needed to be added in the plan and focused by the management of the Imperial Hotel for improving the forms performances and reducing the problems which are being faced in the recent years. CONCLUSION From the discussion above in the report it can be concluded that management and leadership are an essential part of an organisation which offers and allows the senior level experts to plan and develop in the best manner for the organisation by utilising each of the 8
resources effectively and productively for fulfilling all the objectives of the entity. Along with it another important aspect foreign organisation is that the data which company is using and interpreting should be backed up by proper theories and approaches rather than making general assumptions in order to be effective. 9
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