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Introduction to Management – Pdf

   

Added on  2020-11-23

8 Pages2472 Words112 Views
Business Development
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INTRODUCTION TOMANAGEMENT
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TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................1ANALYSIS .....................................................................................................................................1CONCLUSION ...............................................................................................................................5REFERENCES................................................................................................................................6
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INTRODUCTION Hospitality sector is one of the broader categories of the service industry. It consists ofmainly four sub-divisions, out of which lodging and accommodation is one of the importantbusinesses that improves the revenue generation and overall profitability. Moreover, it makes orbreaks the reputation and brand value of the hotel in the global competitive markets as lodging isthe main attractive factor to fetch the customers' attention. With emergence of technologicaladvancements and open economy, there is a need of constant renovation and reinventing theservices provided to the clients' and guests that will lead to the complete contentment (Pizam,Shapoval and Ellis, 2016). There are few defining aspects that assist in bringing radical changesto improve the employees' engagement and gain the potential customers by maintaining theexisting base.This assignment is based on the problem number one in context to Imperial Hotel, whichgives insights on the identification and evaluation of the entire scenario which is in relation to thelow productivity and decreased performance rate. This hotel is suffering from several challengeslike poor quality in management of operations like rooms services, hygiene component etc. withimproper behavioural approaches by the staff and many other factors.Overview of Hotel: This is one of the oldest hotels which has turned a centenarian a while ago. Itis situated in the heart of London's West End. Along with this, it has been considered as one ofthe established names in this industry serving in almost all the prominent hotspots of UnitedKingdom. ANALYSIS This report is mainly focusing on the refurbishment procedure that must be undertaken atthe Imperial Hotel to eliminate all the problem areas that their management have received fromthe customers' feedback. However, this establishment is widespread with around 500 suites withlarge conference facilities and different departments including HR, F&B, housekeeping andmore. This dissatisfaction have put questionable marks on their credibility and reliability amongtheir customers'. As per the evaluations done with the help of different measurement methods, ithas been demonstrated that 65 percent of their customer base was disappointed by their lack ofresponsibility and arrogant behaviour towards attending (Hill and Alexander,2017). Moreover,their taskforce were also in dilemma due to poor provisions and low wages and strict working
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