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Analysis of the Individual Issue of Imperial Hotel

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Added on  2020-07-22

Analysis of the Individual Issue of Imperial Hotel

   Added on 2020-07-22

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Imperial Hotel
Analysis of the Individual Issue of Imperial Hotel_1
Table of ContentsINTRODUCTION...........................................................................................................................1Problem 6.........................................................................................................................................1Analysis of the individual issue or problem ..........................................................................1Recommendation to improve the Back office management and functions............................5CONCLUSION ...............................................................................................................................5REFERENCES................................................................................................................................6
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INTRODUCTIONEmployee motivation and retention plays crucial role in the growth and development ofthe organisation. In order to enhance the motivation and satisfaction of employees, managementof organisations needs to inculcate various strategies and utilises concepts from motivationaltheory so that motivation of employees can be increase. From the analysis of the case of GrandHotel, it was identified that due to lack of motivation and satisfaction of employees, the attritionrate has been increasing rapidly. Furthermore, the new Spanish employees hired forhousekeeping were not coordinating and collaborating with non Spanish employees. As per thegiven scenario Imperial hotel is facing the issue regarding lack of quality standard in its servicesdue to which entire performance of hotel is negatively influenced. Cited venture required tofocus on the effective quality standard through which it can able to improve customer services.The major issue is facing by cited venture is poor operation activities through which customerservice quality is decreased. The management should focused on the high quality standard andapproaches of quality management through which it can easily improve quality of customerservice. Problem 6Analysis of the individual issue or problem The major issue emerging in the chosen Hotel is Back of house staff (Housekeeping,Kitchen, Maintenance) – poor operating and control procedures in place with stock beingregularly pilfered and evidence of staff not meeting basic Standard Operating Procedures (SOPS)resulting in unusually high operating costs. With regards to business association, management assumes an extremely essential partthrough which firm can accomplish its decided goal by orderly way(Heizer2016). All in all wordone might say that it is a procedure under which specialty unit successfully use time and inaddition accessible assets to accomplish the goal. According to the give case situation, theImperial hotel, which is one of the popular hotel of London along with 500 room and it ispossessed and overseen part of an outstanding worldwide marked chain of hotel in the 4 starshowcase star hotel which works 25 hotels in the UK. The referred to firm have 500 rooms alwith en-suite offices and 6 head division like nourishment and refreshment, housekeeping, visitormanagement and attendant, front of house and gathering, human resources preparing (Suess andet.al,2017). It has added up to 450 staff yet as of late referred to organisation is confronting the1
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