Management Issues at Imperial Hotel London: A Managerial Perspective

Introduction to
Management
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Introduction to Management
Executive summary
This report will examine the issues faced by the Peter Farnsworth, new manager at Imperial
Hotel, London. Imperial Hotel management is facing major issues like poor guest services,
high rate of employees turn over in the year, poor coordination of the department, poor front
office coordination and poor property management system. This report will discuss about the
issues facing in the front office department reason of the lack of the coordination among the
front office staff and will suggest the ways to solve the issues. This report will discuss the
importance of property management system and significant steps to develop the effective use
of the property management system. This report is based on the problems arising in front of
the manager of the Imperial Hotel. This report will study about the management theories
helpful for the manager to solve the issues of the management and the employees.

Introduction to Management
Contents
Introduction................................................................................................................................3
Front of house staff issues..........................................................................................................4
Lack of proper coordination...................................................................................................4
Ineffective use of property management system....................................................................4
Conflicts with other department.............................................................................................5
Housekeeping department issues........................................................................................5
Conference and banqueting department.............................................................................5
Reservation and room booking issues....................................................................................5
Hotel service and amenities....................................................................................................6
Issue regarding rude behaviour..............................................................................................6
Billing issues..........................................................................................................................6
Management theories to solve the issues...................................................................................7
Behavioural management theory............................................................................................7
Human development theory................................................................................................7
Behavioural science theory.................................................................................................8
Modern management theory...................................................................................................8
Quantitative method............................................................................................................8
Systematic method..............................................................................................................8
Contingent method..............................................................................................................8
Effects of the management theory..............................................................................................9

Introduction to Management
Neat and professional appearance..........................................................................................9
Problem solving skills............................................................................................................9
Ability to stay calm in pressure............................................................................................10
Conclusion................................................................................................................................10
References................................................................................................................................11